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Eldorado Hotel & Spa

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#18 of 61 Hotels in Santa Fe
Certificate of Excellence
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Eldorado Hotel & Spa
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1,243 Reviews from our TripAdvisor Community

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There are newer reviews for Eldorado Hotel & Spa
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Showing 1,226: English reviews
Albuquerque, New Mexico
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 August 2014

This is an older hotel (as most are in the downtown area of Santa Fe). At check in, I waited quite a while in line while one person was helping the family before me. There were 2-3 other staff milling around, but no one offered to check me in. The hotel also charges $24 for parking (in comparison, La Fonda... More 

Helpful?
3 Thank kamjan
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear kamjam, Thank you for taking the time to fill out a review regarding the Eldorado Hotel and Spa. I am sorry that you concerns with your experience with us. We will be addressing a lot of your concerns in our upcoming renovations to our guest rooms and public areas. I would love to have the opportunity to speak to... More 

McKinney, Texas
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

The accommodations at the Eldorado Hotel and Spa were clean and comfortable with a very accommodating staff. The hotel is dog friendly and has a lively bar. The best part of the hotel is it's location, only a couple of blocks from the Santa Fe square which has nightly entertainment during the summer.

Helpful?
Thank JIB2014
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear JIB2014, Thank you for taking the time to review us. I am glad to hear that you have found your hotel of choice for your visits to Santa Fe. I hope that you can return in the not so distant future. Sincerely, Max More 

San Antonio, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

We had a wonderful stay here, comfortable room, and the location is wonderful! Located at the edge of downtown & perfect walking distance to everything in that area, we loved the location of the hotel. We would definitely recommend this hotel to anyone traveling to the area.

Helpful?
Thank EVEllis
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear EVEllis, Thank you for taking the time to review us. I am glad to hear that you have found your hotel of choice for your visits to Santa Fe. I hope that you can return in the not so distant future. Sincerely, Max More 

Florida
Level Contributor
231 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 5 August 2014

I had a conference at this hotel- which has seen some better days. Justin is the front desk supervisor and is the epitome of graciousness and hospitality; however, many of the other front desk and concierge personnel need some additional training. A new housekeeper, Edward B., also had customer service in mind and will go far in the business. The... More 

Helpful?
3 Thank Karin23320
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear Karin23320, Thank you so much for taking the time to review us. I am so glad that we had a few of our staff members exceed your expectation. We are having a housekeeping meeting today and I am so glad that I will be able to share this with the team and Edward B. I am also happy to... More 

Houston, Texas
Level Contributor
285 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 5 August 2014

Very nice hotel only a block from the plaza. Beautifully decorated rooms with lots of amenities. There is a nice restaurant in the lobby and spa services which we did not use. The location, however, is fabulous.

Helpful?
Thank gbwcs
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear gbwcs, Thank you for your review. I am glad that you found the location to be fabulous. I am also glad that you liked the Old House restaurant. I am looking forward to welcoming you back to the Eldorado Hotel and Spa in the not so distant future. Sincerely, Max More 

Ky
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2014

We stayed at the Eldorado recently, and it was a wonderful experience. They provide service with a capital S! I was distressed we couldn't reserve a king room when we made the reservation, but the very nice man at check in found a king room for us. The room was nice with a sofa and chair setting area, very comfortable... More 

Helpful?
Thank Kytravelor
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear Kytravelor, Thank you for your review and your kind words. I am glad that all the staff provided you with the level of service that you expected and received the last time you stayed with us. I am really happy that we were able to find the room that you were hoping for when you arrived but were unable... More 

Irvine, California
Level Contributor
159 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 1 August 2014

The Eldorado is located close to the center of Santa Fe. We found the staff to be friendly. Our room was comfortable and had views of surrounding mountains. The staff were generally friendly and responsive.

Helpful?
Thank tsogl
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear tsogl, Thank you for your review. I am glad that you like the location of the hotel ad that you found the staff to be friendly. I am also glad that you found the room to be comfortable and that you enjoyed the views. Sincerely, Max More 

Surrey
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 July 2014

The Eldorado is located in the centre of Santa Fe, walking distance to museums, the Plaza and Canyon Road. The shuttle to the Santa Fe Opera stops at the door. The staff were friendly and helpful with requests. The room was large and the bed was very comfortable with European style bedding. A convenient refrigerator and tea-coffee machine with daily... More 

Helpful?
1 Thank SurreyGoldfinch
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear SurreyGoldfinch, Thank you for your feedback and review. I am glad that you liked the location of the hotel. I am also glad that you enjoyed the amenities provided in the room I am sorry that you did not like the lounge in the hotel. We are going to update this area and bring back live entertainment to this... More 

Chappaqua, New York, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2014

We enjoyed our stay at the Eldorado. We liked the mix of southwestern and modern style. Room was large, clean and bed was very comfortable. The pool is tiny but is fine for lounging, relaxing and a quick dip. Staff was overall nice, accommodating and helpful. Only ate breakfast there, which was good, but we wanted to get fresh omelettes... More 

Helpful?
Thank Suzanne Z
SFDap, Manager at Eldorado Hotel & Spa, responded to this review

Dear SuzanneZ, Thank you for your review. I am glad to hear that you liked the décor of the hotel and that the staff was accommodating and helpful. We usually do not have a buffet in the morning but we can definitely make fresh omelets for you. I hope to welcome you back to the Eldorado Hotel and Spa and... More 

Houston, Texas
1 review
Reviewed 29 July 2014

Justin at the front desk was very helpful and friendly, checked us in even though I arrived a little early. He also straightened out our bill when there was an error and always greeted us by name during our stay. Irene and Keith did our massages at the spa and they were both terrific!

Helpful?
Thank Phyllis T
Lisa D, Spa Director at Eldorado Hotel & Spa, responded to this review

Dear Phyllis, So glad to hear you enjoy our massage therapists. I will be sure to pass this along to them! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Old House Restaurant
The Old House Restaurant
Cuisines: American, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more   less 

Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501
Region: United States > New Mexico > Santa Fe > Downtown
Price Range: ₹ 10,637 - ₹ 21,069 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Style:
#6 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#16 Business Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
#26 Family Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Eldorado Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from Eldorado Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near elevators help since corridors are long.”
 of 5 bubbles t0mk0zl0wski1, 12 Nov 2016 | Read review
“front has view of Old Santa Fe”
 of 5 bubbles daffydoc69, 6 Nov 2016 | Read review
“Add price of parking to your cost when evaluating.”
  • Standard Room
  • Nice size sink
 of 5 bubbles KenSML, 26 Oct 2016 | Read review
“Room with a view of sunset!”
 of 5 bubbles concettaw, 26 Oct 2016 | Read review
“Get a room on the 5th floor so you have a fireplace and balcony.”
 of 5 bubbles JDJodi, 26 Oct 2016 | Read review
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