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As others have mentioned, this Holiday Inn Express location does not measure up to the typical HIE. If that were the comparison, I would rate a 1. It is sorely in need of updating and remodeling. The rates are high only because of its location....More
Thank Rich D
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn ExpressResponded 31 July 2015
Dear Rich D,
We are truly sorry for the inconvenience found during your stay at Santa Fe.
We strive to best keeping our property, for best serving our guest during the stay.
Hope you may soon be re-visiting our beautiful town, and allowing us the...More
I generally like staying at Holiday Inn Express. They are usually comfortable, clean, quite and have a good breakfast for a value added price. However in this case this was not the experience I had at this specific location. The hotel is dated, and not...More
Response from IHGCare, Guest Relations Manager at Holiday Inn ExpressResponded 9 August 2015
We appreciate your patronage to our brand and thank you for sharing your experience from your recent stay with us. We would like to apologize if we were not able to meet your expectations specifically with the condition of our rooms and breakfast....More
Room: nice clean/comfortable bed, pillows way too soft.
Bathroom: tub squeaked everytime you moved around in shower, needed to be replaced, clean enough. Very small, no place to put toiletry bag or necessities.
Breakfast: not the best as far as hot items, average at best....More
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn ExpressResponded 22 July 2015
We appreciate your comments and you staying at our property while visiting Santa Fe.
For us to best serve our guests, we keep preventative maintenance on our rooms, however greatly appreciate our guests' comments and suggestions.
We will make sure your comments are...More
We usually stay at Holiday Inn Express when we travel. This was our first bad experience. Our room had a funny smell and the stairwell smelled of urine. The room was stuffy and so was the hallway. It was not the usually quality that we...More
Thank Amy H
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn ExpressResponded 18 July 2015
Dear Amy H,
We appreciate you giving us the opportunity of hosting you during your stay in Santa Fe.
We strive to keep our guest satisfaction and greatly appreciate your feedback and will take all necessary plans in order to best serve our guest.
I first want to commend Larry, the night check-in person. I called ahead of time to let him know our flight had gotten into Albuquerque late. He took the initiative and checked us in before our arrival at the hotel so our reservation wouldn't be...More
3 Thank Rick W
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn ExpressResponded 14 July 2015
Wow, I really want to thank you for your feedback and great comments, this is definitely inspiring and worthy of being shared with the team.
As part of our policies and beliefs, we strive to best serve our guests and are always looking...More
US$ 123 - US$ 183 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#27 Business Hotel in Santa Fe
Non-Smoking Rooms ,
Number of rooms
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