Used this as base to explore Santa Fe & area. Well located, friendly staff, nice breakfasts but seriously dated rooms in need of substantial renovation. Way overpriced too. Dark & dingy rooms. Not up to usual HI exp standards.
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I stayed here over a month on a business trip in April/May 2016. The staff was fantastic. The room was comfortable and housekeeping did a great job keeping it clean. The bed was comfortable. The breakfast buffet had good choices of hot and cold foods....More
Dear eldragon, Thank you for letting us host you during your visit to Magical Santa Fe. We appreciate the reviews and comments our valued guests, like you, leave us. Our hotel is committed to providing our guests with the highest quality services and facilities, We...More
An older building needing paint and a little TLC....scuffed walls, loose lamps, elevator walls (wood) covered with scratched graffiti, doorway wood trim knocked loose. It really needs a full time maintenance crew to sand and paint, repair and refinish....... Check in was fine....Hayley was excellent.....friendly...More
Hi Thomas L, Thank you for your stay and for taking the time to share your experience with us. It is great to know that you had a good check-in experience and that Hayley was able to assist you during your stay with us. However,...More
A late night call, accused us of being noisy! Got to this hotel after 9 preceded pizza, and translucent let the delivery boy go to the room after 2 trips downstairs we get our pizza to the room. Around 10:30 we're in bed and get...More
Dear Warren S, We appreciate you for sharing your review about your recent stay. We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced....More
I was glad we arrived late enough and only stayed at this Holiday Inn Express for one night. The area is gross and the hotel sits right next to Motel 6. While receptionist was friendly, elite membership does seem to matter to her. I had...More
Dear DIOGENES L, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests....More
"I always ask for a room close to the lobby or the elevator for better internet access"