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Hilton Palacio del Rio

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Traveller (900)
Room & Suite (349)
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Overview
  • Excellent58%
  • Very good29%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“convention center”(296 reviews)
“the river”(400 reviews)
“valet parking”(153 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Palacio del Rio
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Palacio del Rio
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (3,195)
There are newer reviews for Hilton Palacio del Rio
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3,140 results
Traveller rating
1,781
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277
107
68
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1,781
907
277
107
68
Show reviews that mention
All reviewsconvention centerthe rivervalet parkingself parkroom servicelobby barper daytwo blocksbeautiful hotelrivercenter mallvalet serviceeasy accesspilarbalconyelevatorfloorriverwalk
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781 - 785 of 3,140 reviews
Reviewed 14 November 2016

I will definitely be back to this hotel. Everything about my stay was great. Excellent room and service. The breakfast buffet was outstanding! Very fresh and excellent selection. The made-to-order omelettes were delicious!More

Review collected in partnership with Hilton Hotels & Resorts
Thank ashleycZ6803PL
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 15 November 2016

Dear ashleycZ6803PL, Thank you so much for taking the time to to compliment every aspect of your stay with us! Our food and beverage team will be elated to learn of your excellent experience at the extensive breakfast buffet. Reviews like yours further motivate us...More

Reviewed 14 November 2016

I travel often, by far this has been one of my best experiences. The room was impeccable and very comfortable! It was drizzling outside and we were immediately offered umbrellas to have throughout our stay. Lacie provided exceptional service at the front desk, very knowledgeable...More

1  Thank agallego2129
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 15 November 2016

Dear Agallego2129, Thank you so much for your gracious words! Our team will be thrilled to learn of your impeccable stay at the property. Lacie will also be commended for her obviously-high standards for guest services. We look forward to exceeding each guests expectations and...More

Reviewed 13 November 2016

Way overpriced!!! Nothing free not even coffee. 21.00 buffet sucked!!! Durty Nellies what a waste of money. Parking ripoff! Their valet should advise you it is 42.00 per day. They dont. I dont know the heck I stayed there. I have always chose Residence inn...More

1  Thank BRIAN D
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 15 November 2016

Dear Brian D., We sincerely apologize for your obviously less than perfect experience, as well as any miscommunication. It is our goal to exceed your expectations and it is unfortunate to read of the opposite. In regards to parking, our rates for overnight guests are...More

Reviewed 13 November 2016

Hilton Palacio del Rio treats you as the queen of your vacation palace. Kudos to Stephanie for adjusting my reservation to be on the same floor as our other family members. Thanks to Ernesto for upgrading our room to Riverwalk view, when Internet and Hilton.com...More

1  Thank suzannakayc
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 14 November 2016

Dear Suzannakayc, It sounds as though you experienced a wonderful stay at our hotel! We will be sure to pass along your kind words to the mentioned parties and look forward to welcoming you back soon. Best wishes, Zain B.

Reviewed 12 November 2016

This was a beautiful hotel with a great staff! We were upgraded to an excellent room which was super clean and comfortable. We were on the 19th floor so no street/river noise. And breakfast, well that was the best breakfast we encountered on our trip....More

1  Thank FoodieFoodies
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 14 November 2016

Dear FoodieFoodies, Thank you so much for taking the time to review your recent stay with us! Your kind words regarding our dining options and unbeatable location and truly appreciated. In reference to the parking fee difference, we charge $29 and offer unlimited in/out privelages...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 214 - US$ 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 214 - US$ 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (900)
Room & Suite (349)
Dining (29)
Pool & Beach (10)
Business Centre & Event Rooms (17)
Family and Play Areas (2)
Questions & Answers
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thomasr1950
18 October 2017|
AnswerShow all 11 answers
Response from hippiechickwoman | Property representative |
yes and every room has a balcony!
1
Vote
Elizabeth W
10 August 2017|
AnswerShow all 5 answers
Response from Linda H | Reviewed this property |
No. I took a cab to the hotel and it ran about 32 dollars plus tip on the way to the hotel. On my return trip I used UBER and it cost about 15 dollars tip included in price. UBER rates may depend on time of day and... More
1
Vote
Rick w
9 July 2017|
Answer
Response from Bashment31 | Reviewed this property |
Yes
1
Vote
Room Tips
"It's a good idea to have a reservation."
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"Great location, great service!"
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"Riverview side, 20th floor. Very quiet, even next to the elevators. Nice view from the balcony."
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"Join Hilton Honors (it's free) to get their amazing free breakfasts!"
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