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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,693 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Palacio del Rio
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Showing 2,646: English reviews
Fort Myers, United States
Reviewed 24 March 2016

We enjoyed the River Walk, the Hotel, the restaurants and bar area. All staff was great. They helped us find the right places to see and explore, good outside restaurants as well. The cost is a little high but we could not have asked for anything nicer. We slept well and this is a wonderful location to explore San Antonio.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Robert L
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Hi Robert L., We are so glad to hear that you had an enjoyable stay with us. Our goal is to provide the best value on the River Walk and it seems as though we achieved this during your stay. Thank you for the kind words regarding our location and high quality staff, and for taking the time to review...

Mountain Top, Pennsylvania, United States
Reviewed 23 March 2016

Rooms were very nice, clean and well kept, would have liked the bed more firm but personal preference. Very convenient to the River Walk and convention center.Right along the River Walk. Good choice downtown.

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Helpful?
1Thank Carl U
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Carl U., Thank you so much for choosing to stay at the Hilton Palacio del Rio while in San Antonio! We are happy to read of how much you enjoyed our rooms, location and high standards for cleanliness. We believe that each guest deserves a memorable River Walk experience and your comments show us that our hard work is...

Modesto, United States
Reviewed 23 March 2016

Attentive staff with excellent service in the restaurant. Weird but wonderful elevators. You tell the key pad where you are going and it tells you which elevator to get into. There are no buttons to push inside the elevator. We loved the Hilton only dedicated limousine ride from the airport to the hotel and back again. Every one was friendly...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Warren K
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Warren K., Thank you for choosing to stay with us while in San Antonio and for taking the time to review your experience. We are elated to hear that your stay was nothing short of perfection. This is what we strive for everyday and your comments are very much welcomed. We will be sure to share your compliments of...

Phoenix, Arizona
Reviewed 22 March 2016

The hotel was fabulous and produced an extremely successful event! The setting on the Riverwalk was wonderful! In looking to get our guests back to the airport safely, Joe from wedriveTX.com was right there from beginning to end making sure everyone's ride was smooth and on time! All the comments I received by our guests regarding their experience; his drivers...

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Helpful?
1Thank 904becky
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 904becky, We are so happy to hear of how smooth you event with us went. Our staff is dedicated to ensuring each guest's utmost satisfaction, just as you witnessed. Joe and his team are one a kind! Your kind comments are very much appreciated and will be shared with our entire team at next week's staff celebration! Thank you...

Reviewed 21 March 2016 via mobile

Close to the shopping villa as well as everything else. Walk right out into the Riverwalk and the balcony over the river has great people watching. Staff very friendly and professional. Room service was good and valet parking is $42 but worth it and we went to a concert at the freeman coliseum and it was very close

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Helpful?
1Thank E S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear E S., We are so glad you enjoyed our location and your stay with us! Our goal is to provide each guest with a 5-star experience and it seems as though we achieved this during your visit. Your compliments of our room service team will surely be shared with our entire staff at this weeks team member celebration. Comments...

Laguna Niguel, California
Reviewed 20 March 2016

The Hilton's private ground service is wedriveTx.com the husband/wife team of Joe and Katherine. Really an asset to this hotel. It is as much about attitude as it is quality of service and they exhibited both in the most positive light. Just really good people that enjoy what they do. A pleasure meeting them and would give me even more...

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Helpful?
1Thank Califbuckeye
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Califbuckeye, It is so wonderful to hear of you amazing interaction with Joe and Katherine. Being very knowledgeable of our surroundings and displaying a guestcentric attitude, we are proud to call them part of our Palacio del Rio family. We are so glad you enjoyed your stay in San Antonio and look forward to having y'all back for another...

Athens, Ohio
Reviewed 20 March 2016

The room was clean and the bed comfortable. Elevators were fast. Location was fantastic: on the river walk and close to everything we cared about. I wish the pool was heated and open 24 hours. Transportation service to the airport via WeDriveTex was a treat. The car was comfortable and clean and Katherine was friendly and professional!

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Helpful?
1Thank tquinn5
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tquinn5, Thank you so much for choosing to stay with us and for your glowing review of our new shuttle service. We just recently implemented this service and are glad to hear that you had a memorable experience with Katherine! Our high-efficiency PORT elevators were just added to our property three years ago and have really helped our guests...

Shippensburg, Pennsylvania
Reviewed 19 March 2016

If you are looking to explore the Riverwalk in San Antonio, you can't find a more convenient location. The hotel elevator will drop you right on the Riverwalk and you can walk to the Alamo among other attractions. The staff was very attentive and overall this was a great experience. A bit pricey, but worth the money.

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Helpful?
1Thank pugpower
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear pugpower, We greatly appreciate you taking the time to review your stay with us and for the kind words regarding our location and staff. Being right on the river, our guests have the rare luxury of experiencing all that the River Walk has to offer 24 hours a day, just as you experienced. Our goal is to provide the...

Austin, Texas
Reviewed 19 March 2016

My two boys and I spent several days at the Hilton for Spring Break, The hotel is gorgeous, located in the middle of all the fun attractions in San Antonio. The staff were attentive and went overboard to be friendly. A special shout out to Noel Santiago. I left three items in my room when I left. She mailed them...

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Helpful?
1Thank Komalley124
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Komalley124. Thank you so much for choosing to stay with us while on spring break, and for taking the time to review your experience! We are happy to hear that your personal items were returned to you without delay. Then again, our loss prevention team is one-of-a-kind when it comes to ensuring each guest leaves our hotel with all...

Denver
Reviewed 17 March 2016

Outside of the 4 & 5 star Hawaii hotels where I have held meetings / events, the Hilton Palacio del Rio has the highest quality staff I have found!! From the moment you step from the cab to the moment you check out, every staff member to a person was engaging, professional, helpful, thoughtful and extremely efficient!! Derek Butler brought...

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Helpful?
3Thank Patty P
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Patty P., We are honored to recieve such a high recommendation from you and are glad to read of how flawless your experience at our property was. Your compliments of our team will surely be conveyed to each of them, as we continue on our path to service excellence. Our goal is to ensure each meeting planner has an...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: ₹ 11,271 - ₹ 26,493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
34 questions
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Minnesota
8 months ago
Saint Louis, Mo
2 months ago
Saint Louis, Mo
2 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
“great location”
trishcoxnh, 14 Apr 2017 | Read review
5 of 5