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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,631 Reviews from our TripAdvisor Community

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Showing 2,586: English reviews
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San Antonio, Texas
Reviewed 2 days ago NEW

My husband and I booked a room here for our honeymoon I was calling for general info. The first person I spoke with was Pat Garcia from our first conversation she not only made me feel like family but she extended an offer that if I booked my reservation give her a call back. I called back and told her...

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Helpful?
1Thank Damnespie11
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Damnespie11, This is what we do it for - incredible memories! Having had the opportunity to host your both during such a momentous occasion as your honeymoon, we could not be happier to read of your experience. It would be our privilege to have y'all back for another great stay & memory. You are always welcome at Hilton Palacio...

Roseburg, Oregon
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

My colleagues and I stayed here for a convention. The location is 1 block from the convention center so close enough to run back to your room if you need to, but far enough away to avoid the convention hustle. The location on the riverwalk is superb and we walked it daily. Our room was quiet in the 18th floor,...

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Helpful?
1Thank KellyKay5
About Hotel's Favourite Review
Zain B, Owner at Hilton Palacio del Rio, responded to this review

Dear KellyKay5, We are elated to read of your 5-star stay at our property! Your detailed account will surely help other TripAdvisor users in choosing the best accommodations on the River Walk. Also, your compliments of our team will be shared at the next all-hands meeting - thank you for the kind words! Best wishes, Zain Bidiwala Marketing and Communications...

Reno, Nevada
Reviewed 2 days ago NEW

A most pleasant stay with a balcony overlooking the river. The room was comfortable and nicely decorated and the staff was top notch. The smart phone check in and electronic key was also a plus. The staff was helpful and friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank T2634VSkarenb
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Hi Karen, Thank you so much for choosing to stay with us and taking the time to review your experience! It is through feedback like yours, that we are able to see what our guests like and where we can improve. We are so glad you enjoyed our upgraded room locks that can be controlled from the Hilton Honors app,...

Round Rock
Reviewed 3 days ago NEW

I booked this room for the weekend of St Pattys Day for my birthday celebration. I had family in another room and lifelong friends in yet another room. We all had requested river views so we could see the river parade and we all got them. The service from the minute we checked in was awesome! Amselmo at valet parking...

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Helpful?
Thank Janis C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Janis C., Thank you so much for spending your special St. Patrick's Day celebrations with us! Your kind words will go a long way in keeping our team motivated to continue 'WOW-ing' each guest that we have the opportunity to come across. We will be sure to uphold our high standards for hospitality and look forward to hosting you...

Santa Cruz, California
Reviewed 4 days ago NEW

Really close to The Alamo, a lot of resturants right on the Riverwalk. The staff is friendly, the rooms are modern. This location allows you to walk almost everywhere. Every staff member I interacted with was friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank La M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear La M., It seems as though you enjoy a true Palacio five-star stay! We would love to host you again in the future and will surely share your kind words our team. Do return soon, Zain Bidiwala Marketing and Communications Manager

Austin, United States
Reviewed 5 days ago NEW

I selected this hotel for its location on the River Walk. For that, and that alone, it's a good choice. However, the positives end there. The parking situation at this hotel is unacceptable. You can valet for $40 per night or self-park for $29. We chose to self-park because we knew we needed to leave shortly after checking in and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V1136JJmonicap
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear V1136JJmonicap, It is apparent that our hotel did not live up to your expectations and for that we apologize. Providing you with a true 5-star experience upon each stay is always our goal and we will surely share your comments with our management team to ensure we find ways to improve our offerings. Honestly, this is the first we...

Boulder, Colorado
Reviewed 5 days ago NEW

It's a great location on the Riverwalk. The hotel Cafe was overpriced so we went elsewhere. Loved the Piano playing in the bar every afternoon! It was nice to have the option to go to two bars and a cafe in the hotel. They also have a coffee / snack take-away store.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank KDB721
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear KDB721, We are so glad to read of your positive experience at our property! Our food & beverage team does an amazing job of providing guests with multiple options when it comes to dining, just as you witnessed. For being directly on the River Walk, we are always looking to ensure you the best value possible. Thank you for...

Benton, Arkansas
Reviewed 6 days ago NEW

Hilton Palacio deal Rio has a very nice staff. I left some personal items in my room when I checked out and they mailed it to me Location is excellent it is right on the river walk. Close to convention center. Very clean rooms

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 711shawnar
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 711shawnar, We are so glad to hear your items were recovered and returned to you without delay! It is always nerve-wracking to leave something behind after a trip, but we aim to make it an easy and efficient process for you. If there is anything we could have done differently to ensure you a 5-star stay, please reach out...

Mumbai, India
Reviewed 1 week ago NEW

We booked 2 rooms for the St. Patrick's Day weekend and my sister's birthday. The location is superb and the staff are very well trained and gracious. Our room was kept impeccable by Dela the housekeeper. Amselmo the parking director was a whiz. He took care of us like we were family.

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Helpful?
1Thank AmericanTourister59
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear AmericanTourister59, When staying at the Palacio, you are family! We are so glad our team kindly welcomed you and went the extra mile to ensure your total comfort. True Texan hospitality is rare to find these days, but we have the astute honor of maintaining truly exceptional guest services. Do return soon! Safe travels, Zain Bidiwala Marketing and Communications...

Canandaigua, United States
Reviewed 1 week ago via mobile

We chose this hotel because it was directly on the river walk. This is a beautiful and modern hotel. The staff were extremely helpful and welcoming. The elevator takes you directly to the river walk level which is incredibly convenient. The room was spacious with a nice balcony. The off site parking was disappointing. I used the valet service which...

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Helpful?
1Thank William S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear William S., We greatly appreciate your taking the time to review our hotel. Collecting honest feedback is at the cornerstone of our continuous improvements and your review will surely assist in ensuring the same. Best wishes, Zain Bidiwala Marketing and Communications Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: ₹ 15,001 - ₹ 30,722 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
31 questions
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Minnesota
7 months ago
Saint Louis, Mo
1 month ago
Saint Louis, Mo
1 month ago
2 months ago
Huntsville, Texas, United States
2 months ago

See all questions (31)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room has a balcony and both sides from the river views to city views are stunning.”
 of 5 bubbles Damnespie11, 23 Mar 2017 | Read review
“River View on South side for the view of the bend of the river and away from the Irish pub below which can get a bit noisy.”
 of 5 bubbles AmericanTourister59, 18 Mar 2017 | Read review
“West room because major construction on East for Convention Center Feb 2017 expected to last 1 year. West faces River Walk.”
  • Facing West towards River Walk from upper floor
  • Facing West towards River Walk from upper floor
  • Beautiful room
  • Room with balcony facing West was beautiful
  • Perfect !
  • Beautiful room with view facing West
  • View from meeting room
  • View from top floor meeting room. GIANT mall across the street, plus the Alamo
 of 5 bubbles socalkenSD, 16 Mar 2017 | Read review
“Some rooms have a nice view of the Riverwalk, but they all have fast access to it.”
 of 5 bubbles tobys326, 12 Mar 2017 | Read review
“Choose a room on the river side. Use a digital key and you can choose your room in advance of arrival.”
 of 5 bubbles SFJess13, 7 Mar 2017 | Read review
5 of 5