We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Palacio del Rio

Traveller (975)
Room & Suite (354)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Palacio del Rio in San Antonio, TX is perfectly located on the San Antonio River Walk. Directly across from the Henry B. Gonzalez Convention Center and only 2 blocks from the Alamo and Hemisfair Park. If the River Walk is your primary destination, we are the place to stay. Every room in our hip hacienda-style hotel has a private balcony overlooking the River Walk or downtown San Antonio skyline. We are walking distance to restaurants, bars and shops, with 25 meeting rooms and event spaces including The Pavilion by Hilton. In addition we have 3 on-site outlets for food and beverage: Tex’s Sports Bar (the only sports bar on the San Antonio River Walk), River’s Edge Cafe + Patio Bar and our famous Durty Nelly's Irish Pub. Our historic hotel was built using modular construction in a record 202 days. Opening April 6, 2018, in time for Hemisfair '68 Worlds Fair, we were the first luxury hotel in downtown San Antonio, welcoming guests from all over the world.
Read more
Property amenities
Restaurant
Pool
Room service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
Show more
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
167Restaurantswithin 0.5 km
84Attractionswithin 0.5 km
3,421Reviews
1,053Photos
41Q+A
100Room tips
Traveller rating
  • 1,945
  • 979
  • 298
  • 120
  • 79
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
The hotel is beautiful. The staff is friendly and accommodating. The price for breakfast in the room is way overpriced, but there are good options within walking distance to the hotel. The fitness center was well equipped. The pool had a great view.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Hotel's Favourite
This hotel is in a wonderful location...close to just about everything...the room was ok...thought the bed was a bit hard...but it’s the staff that made the experience wonderful...I’ll admit we had a few snafus...shower fan wasn’t working took many calls to the front desk and a
Read more
Response from HiltonTracie, Public Relations Manager at Hilton Palacio del Rio
Responded 8 Jan 2019
Dear lovetoeatout75, Thank you for taking time to write a review. Your comments are appreciated and will be shared with our team members for continued training. Your feedback is greatly appreciated, and we apologize for the "snafus" but glad we were able to make it right. Your compliment about Rosa in River's Edge will be shared with her and the rest of her team! We hope to see you again next year. Until then, happy New Year and happy travels! Kindest regards, Tracie
Read more
This would have been a good hotel to stay in except they have an over powering, perfume type air freshener blowing through the entire first floor. I repeatedly told the front desk that the smell was causing me asthma attacks and was too strong for people with allergies.
Read more
Response from HiltonTracieA, Public Relations Manager at Hilton Palacio del Rio
Responded 2 days ago
Thank you dkbachmann for taking time to write a review. Your concerns are appreciated and have been shared with our front office team. Please accept our apologies as we hate to learn our guests did not enjoy a 5-star experience they deserve. We appreciate your compliments about our rooms, and happy to hear Engineering Team took care of your bathroom issue in an expeditious manner! Thank you again for staying with us, and we wish you safe travels. Kindest regards, Tracie
Read more
We enjoyed our stay here. It was clean and quiet. Great location to Riverwalk. Received a warm, professional welcome from Israel Gonzales, who hooked us up with some of the best Tex Mex we have ever eaten. He also told us about the light show at the cathedral, which we would
Read more
I spent two nights at the Hilton Palacio del Rio. The location and atmosphere are ideal; the elevator will take you directly to the River Walk. I was at the perfect hotel to celebrate St. Patrick's Day! The hotel is furnished very well and the breakfast is hot and delicious.
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementHilton Palacio del Rio
Guest room
Photo provided by managementHilton Palacio del Rio
Guest room
Headed back to the airport and used Wedrivetx.com. Great rates and great service! The vehicle wa
PreviousNext
12345671
Where do you park if you don't use valet parking?
They offer valet parking which was very slow when I was there. Public parking is 2 blocks away. The hotel valets are parked there.
1 vote
Show all answers
Are the river view rooms worth the additional cost?
I would say no. I got a river view room as an "upgrade" because I was an Hhonors Gold member. However, I couldn't even see the river from the room and had to go to the balcony to see the river all the way down...not a great sight and I didn't understand why it was an upgrade.
1 vote
Show all answers
is this on the Riverwalk?
yes and every room has a balcony!
1 vote
Show all answers
Does this hotel have an airport shuttle?
No. I took a cab to the hotel and it ran about 32 dollars plus tip on the way to the hotel. On my return trip I used UBER and it cost about 15 dollars tip included in price. UBER rates may depend on time of day and demand. Download their app, create a profile with credit card information, and enter your destination. The app will give you the price, description of the vehicle, driver's name and wait time. If I were doing it again... it would be UBER all the way!
1 vote
Show all answers
Is parking still $29 for self parking?
Yes
1 vote
PreviousNext
1234569
"Ask for a room with a River Walk view."
"Ask to look over River Walk (NOT at water tower!!!)"
"Ask for a room with an updated standing shower. Much nicer than rooms with a standard bathtub shower."
"There's some bars right below this hotel on the riverwalk so you want a higher level room if you don't want to hear people at night."
"You really can't get a bad view with this location."
PreviousNext
12345620
PRICE RANGE
US$ 218 - US$ 477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antoniohilton hotel san antoniohilton san antoniopalacio del rio hiltonsan antonio hilton
LOCATION
United StatesTexasSan AntonioEast Side
NUMBER OF ROOMS
485
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing