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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,083 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 1,021: English reviews
Houston, Texas
Reviewed 19 June 2016

Great Staff, very nice/clean rooms. Location has easy access to freeways and there are nice places to eat fairly close. Beds and pillows are comfortable and my room was very quiet and dark when I was ready to sleep. Nice work area and high speed wifi available.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank reneg756
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for talking about our clean rooms and great staff. We strive to make these the focus of our training. Yours in hospitality, Callan H

Denver, Colorado
Reviewed 18 June 2016

Do not stay here! Pay the extra few dollars for a better experience. Bugs in room, a/c sucked, old hotel, sheets smelled like sweaty old man and had not been cleaned thoroughly or with detergent. Very disappointed !!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jamied927
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear jamied927, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situation doesn’t happen again. As well, we work closely with a professional pest control company to address and correct any pest situation that...

San Francisco, United States
Reviewed 17 June 2016

This hotel is desperate need of a make over. I was put into a 'courtyard' room which they promised would be quiet. It opened onto a common walkway, so people were always walking past my windows, so I had to close the curtains. It also looked out over the pool, which was quite noisy until after midnight. BLAH. I won't...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chip G
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I truly apologize for the difficulties and noise. Please accept my apologies. We offer security at all hours of the evening. Please allow us to address any challenges you may experience. Yours in hospitality, Callan H

Houston, Texas
Reviewed 16 June 2016

The double beds are more like twin beds and the hotel rooms are too dated. The furniture is old and they still have popcorn drywall and ceilings. The courtyard view is not a view at all because they have huge trees that block any view you may have on the 2nd floor. The cookies are the best!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Katheryn M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I am sorry we did not exceed your expectations. We are glad you enjoyed your cookies. Our courtyard view is heavily requested due to the serenity. However, trees and other shrubberies are used to create this environment at our hotel. Yours in hospitality, Callan H

Dorado, Puerto Rico
Reviewed 15 June 2016

My wife and I went to San Antonio on a house hunting trip. The hotel staff were very friendly and were happy during their work. Also, the location is where we wanted to stay, next to the airport. The room was clean and quiet. The hotel appearance was pleasant and inviting. All of this made us feel good about our...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rick S
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us while looking for a new house. Welcome to San Antonio. Yours in hospitality, Callan H

Houston, Texas
Reviewed 14 June 2016

It wasn't worth what I paid at $136 total. Needs to be updated, toilet didn't work as it should, wall outlets were worn out, tub didn't drain properly. One of the two computers in the business center didn't work and nobody came to help me with it when they said they were sending someone.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 436amberk
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I truly apologize. We strive to provide a great stay and I realize this did not happen. Please come to stay with us again. I am confident our staff and I will provide a stay both you will enjoy and we will be proud to host. Yours in hospitality, Callan H

Houston, Texas
Reviewed 12 June 2016

Very nice hotel, great friendly staff. Good location near the airport, mall and a variety of restaurants nearby . Located about 15 minutes from downtown San Antonio. The Cascabel bar had a great atmosphere, good drinks and food you can order from dining room.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sergio C
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much. We also believe we have a great location. Please come to stay with us again. Yours in hospitality, Callan H

Houston, Texas
Reviewed 5 June 2016

Once a year or so I try this hotel again. Still disappointed. I used to stay at this location a lot 6-7 years ago but stopped staying because the hotel was getting rough around the edges. I am in San Antonio a couple of times a month for work and have been choosing other properties for my regular stays. My...

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Helpful?
Thank pcsanity
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for trying to stay with us again. I apologize for the mistakes we made during your stay. We will work to create a warm and hospitable atmosphere for your next stay. I would like to speak with you more in person if you are available. The hotel phone number is 210-366-2424. Yours in hospitality, Callan H

Las Vegas, Nevada
Reviewed 4 June 2016

Nice Property close to the airport and downtown San Antonio. Hotel is nice and clean. Beds are very comfortable. Internet works reasonable speed. Room décor is very nice. Lots of well lit parking with easy access to the freeways. Lots of Restaurants close by.

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Helpful?
Thank rpgamble7
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and the great review. Yours in hospitality, Callan H

Houston, Texas
Reviewed 3 June 2016

Staff were not hospitable. You would have to wait 45 or more for breakfast and even after that don't expect quality service. TV was not working in the room and no one fixed it after notifying. It is close to the airport but other wise terrible experience. I have stayed at many Double Trees but this one was not up...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank am1142016
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Please accept my apology. I appreciate your feedback and I know we will improve and use these mistakes to improve the hotel. Yours in hospitality, Callan H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: ₹ 6,936 - ₹ 11,150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hilton Hotels Direct, Hotwire, Priceline, Travelocity, Hotels.com, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your DoubleTree by Hilton Hotel San Antonio Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#7 Green Hotel in San Antonio
#33 Best Value Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location!”
Chuckereed, 12 Apr 2017 | Read review
“Higher floors seemed quieter”
robfromnmusa, 11 Apr 2017 | Read review
“I liked the rooms surrounding the courtyard.”
robj379, 22 Mar 2017 | Read review
“Ask for a fridge/microwave combo.”
MelissaH757, 24 Feb 2017 | Read review
“Book facing the courtyard”
I6903ACdavidb, 23 Jan 2017 | Read review
5 of 5