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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,083 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 1,021: English reviews
Pflugervillle, Tx
Reviewed 13 July 2016 via mobile

Stayed one night, have wall thermostat and one little vent by window to cool the whole room down. Room never cooled down enough, the a/c worked, just need another vent or window ac unit. Not up to par for a Hilton

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Helpful?
Thank kayhan98
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and I apologize for any challenges with your air conditioning. We have had our system worked on and although I am not sure what went wrong in your room; I am confident we can correct this issue. Yours in hospitality, Callan H

Fort Worth
Reviewed 12 July 2016

I frequently stay at Hilton properties and frequently utilize their business centers to print out documents from my flash drive that are important to my business meetings. During my stay at this particular Doubletree, they had blocked the computers from allowing use of a flash drive. When I inquired at the front desk, the young lady checked with her manager...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sam L
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your feedback. We do offer additional solutions to print from a thumb drive including our staff and sales office. I do apologize for your inconvenience. We will work to find the right options to help you with your business needs. Yours in hospitality, Callan H General Manager

McAllen
Reviewed 12 July 2016

Room temperature was hot and humid during the entire stay. The staff is very helpful and did what they could- sent up a fan- but rooms were still not very comfortable temperature wise. The engineer came up and mentioned that the filter was dirty and that the cooler was not cooling as it should.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank L7008CFjoeg
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us. I apologize for the challenges with your air conditioning. We have had our chiller rebuilt and we hope to have corrected any issue you experienced. Yours in hospitality, Callan H

Reviewed 12 July 2016

Even though there were some glitches with my stay, overall it was a really good experience. The quality of the room and the service were worth the price paid. I would definitely recommend this hotel to others.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Stacey O
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much. We are glad we were able to address the glitches. Yours in hospitality, Callan H

Harrisburg, Pennsylvania
Reviewed 12 July 2016

I woke up to roaches in my room. I was disgusted. Staff handled my situation well but didn't remove the thought of what may of happened during my sleep. The next day all I thought about was stuff crawling on me

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jason M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I am glad the staff acted accordingly but I truly apologize for any issue in our guestrooms including encountering a pest. Please accept my apology and know we take this feedback very seriously. We work with a reputable pest control service and we will get this corrected quickly. Yours in hospitality, Callan H General Manager

Mexico City, Mexico
Reviewed 11 July 2016

We used to come to this hotel quite often, but lately we stayed mostly downtown. This time we decided to stay again at the Double Tree and we were very happy to find that it still is a great place to stay. It is in front of the North Star Mall and the hotel has a shuttle to take you...

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Helpful?
Thank Carolina B
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much for coming back to stay with us. Please allow us to host your next stay in our area. Yours in hospitality, Callan H

Corpus Christi, Texas
Reviewed 10 July 2016

Wonderful experience, staff is always ready to help & the breakfast is amazing! We did experience that our room was a bit hot but they sent someone right away to fix our air conditioner! I Would definitely recommend this hotel!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z7304ZKlaurend
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for the nice compliment. We are grateful you choose to stay with us and allowed us to fix the problem with your air conditioning. Yours in hospitality, Callan H

Centennial, Colorado
Reviewed 10 July 2016

Nothing special. Good staff here but the hotel is so outdated that you won't really want to be here. Little things like no air conditioning in the elevators immediately knock out down a few pegs in your mind.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jacob S
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We strive to provide a great experience. Please accept my apology for a stuffy elevator. Yours in hospitality, Callan H

delrio, United States
Reviewed 9 July 2016

I absolutely love staying here. I have always been made to feel at home and everyone is truly genuine in the manner in which they conduct themselves. They will go out of their way to make your stay a pleasant one.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maria (Sandi) W
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much. Your kind compliment made our day. Yours in hospitality, Callan H

Terry, United States
Reviewed 9 July 2016

Room was very hot and the bed was way to soft which made it uncomfortable, when you sat on the bed you would sink into it making it hard to get comfortable. No icebox or microwave in room made it inconvenience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher F
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your feedback. We do not have refrigerators in all of our rooms but we do offer them via request and availability. Yours in hospitality, Callan H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: ₹ 6,936 - ₹ 11,150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#7 Green Hotel in San Antonio
#33 Best Value Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location!”
Chuckereed, 12 Apr 2017 | Read review
“Higher floors seemed quieter”
robfromnmusa, 11 Apr 2017 | Read review
“I liked the rooms surrounding the courtyard.”
robj379, 22 Mar 2017 | Read review
“Ask for a fridge/microwave combo.”
MelissaH757, 24 Feb 2017 | Read review
“Book facing the courtyard”
I6903ACdavidb, 23 Jan 2017 | Read review
5 of 5