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Holiday Inn Riverwalk

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1,084 Reviews from our TripAdvisor Community

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Showing 1,043: English reviews
San Antonio, Texas
Reviewed 4 January 2016

Steven at the front desk was awesome and a pleasure to speak to when I arrived to check in... was given a room with a great view of the riverwalk and the downtown lights on the riverwalk made the room that much better.

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Helpful?
1Thank Alex J
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Alex J, Thank you for taking the time to review your recent stay at our hotel. We are delighted to read that you enjoyed your time here, and of the excellent service that was provided by Steven! I am greatly looking forward to sharing your comments with him. Please keep us in mind the next time you are ever...

Sulphur, Louisiana
Reviewed 3 January 2016

This is a wonderful hotel. The staff was so helpful, nice , and just terrific! The food and service in the restaurant was great! There was one young lady in the restaurant that was simply amazing, her name is Caitlynn. She was on top of everything. We were very impressed with her! If you get the chance to visit this...

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Helpful?
1Thank Janet L
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Janet L, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. We are thrilled to read that you enjoyed your time here, and that Caitlynn was of great assistance to you! I am looking forward to sharing your comments with our staff and management team. If you are ever in the area, please stop...

New York City, New York
Reviewed 1 January 2016 via mobile

Stayed here during New Years and had a nice time. The staff is friendly, happy to see you, and helpful. The food in the Resturant is really good (try the street tacos) and reasonably priced. The bartender made the best drinks we had on the riverwalk. The hotel is clean, well maintained , and appealing. There is also a cafe...

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Helpful?
1Thank skier582002
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear skier582002, Thank you for your wonderful comments regarding your Holiday Inn Riverwalk experience. What a great way to start the new year! We are happy to read that you enjoyed your time with us. I look forward to sharing your comments with our staff and management team! If you are ever in the area, we would love to have...

Reviewed 28 December 2015 via mobile

This is a beautiful Hotel, located on the San Antonio Riverwalk. We totally lucked out with the weather, because it was in the 70's/80's for most of our trip. We had a 4th floor balcony facing the Riverwalk, which was nice, except next time I would ask for a room on a much higher floor. The noise from the people...

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Helpful?
3Thank Becky M
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Becky M, Thank you for taking the time to review your recent experience at our hotel. We appreciate you being so detailed with your review, and are so glad you enjoyed your stay with us! I am greatly looking forward to sharing this with the team at our next meeting. Please keep Holiday Inn Riverwalk in mind the next...

Reviewed 23 December 2015 via mobile

Our couples present the last few years is a nite at a hotel on the river walk to experience the lights and Carolers. We like this hotel but this year had problems with checking in. Had to move a couple of times as our request for non-smoking away from elevator took a couple of moves.

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Helpful?
1Thank Barbara R
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Barbara R, Thank you for taking the time to review your Holiday Inn Riverwalk experience. I was disappointed to read of the issues you experienced, and would like to extend my apologies on behalf of the staff and management team. Please feel free to contact me if you would like to discuss any aspect of your stay a bit...

Reviewed 20 December 2015 via mobile

The hotel and staff were very nice. Clean room, Elevators run a bit slow. Close to the riverwalk shops and dinning. A few blocks from the Alamo, We got into San Antonio early and were able to get into our room early, which was nice!!!! Stayed 4 nights. We booked and paid through Expedia at the check in they said...

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Helpful?
2Thank Nieceytwina
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Nieceytwina, Thank you for taking the time to review your recent stay. We are delighted to read that you enjoyed your time with us. I was disappointed to read of certain issues that you experienced, but we are glad that everything was resolved for you. We greatly appreciate you taking the time to communicate this with us. I would...

Reviewed 20 December 2015 via mobile

Food was awesome.... Service was great.. Kathline was amazing... Drinks stayed refilled coffee was always hot... Dinner was the best experience... Chief Aaron and Jeremiah were really good at explaining what they cooked and how they cooked.. Best experience ever... And can't forget about Rebecca she was the sweetest thing.. Thank you holiday inn for making this soo special

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Helpful?
1Thank Fabian R
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Fabian R, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. We are happy to read that you enjoyed your time with us, and greatly appreciate you taking the time to recognize our team members by name. I am looking forward to sharing your comments with our staff and management team! If you are...

College Station, Texas
Reviewed 19 December 2015 via mobile

Hotel is located right on the river walk. Night life is enjoyable and close to a lot of activity and fun restaurants. Rooms are in great shape. If they offer you a room with a view...be suspect your in downtown San Antonio. You will just see roof tops. If you drive a larger vehicle...F-250 or a big van... More than...

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Helpful?
1Thank Jason B
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Jason B, Thank you for taking the time to share your experience with us. We would like to extend our most sincere apologies for falling short of your expectations. I would like to discuss your stay with you a bit further. Please do not hesitate to contact me at your convenience. Regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Fresno, California
Reviewed 19 December 2015 via mobile

Coming from Biola CA, visited San Antonio Riverwalk and ate at the Holiday Inn Select, the customer service was outstanding and the food was great. Caitlin, Arron and Albert provided choices and the rib eye was cooked to perfection. I will be back...thank you for a great meal.

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1Thank guadalpes
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear guadalpes, We thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio, and for taking the time to review your experience with us! We are happy to read of the excellent service that you were provided by our valuable team members. I am greatly looking forward to sharing your comments with them! Please keep us...

Reviewed 19 December 2015 via mobile

I Had a Very Important Meeting that ended up Not so well. The only thing On my mind was food.. I ordered the rib eye and wow it was the best thing I ate all year.. I also had the chance to meet the chef personally and I was very happy with his work... #CaliforniaGuy

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Helpful?
1Thank Steve S
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Steve S, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. We are happy to read that you enjoyed your meal here in our restaurant, and that you were able to meet the Chef who prepared everything for you. I am looking forward to sharing comments with our team! We hope you come back...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N Saint Marys St, San Antonio, TX 78205-2303
Region: United States > Texas > San Antonio > East Side
Price Range: ₹ 11,520 - ₹ 28,734 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline and Hotels.com so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
29 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a river view on a lower floor.”
 of 5 bubbles SheriEvy, 25 Mar 2017 | Read review
“Don't ask for a room that faces the River unless you check it out first.”
 of 5 bubbles fanner46, 25 Mar 2017 | Read review
“Suite 2 rooms 1 bedroom pull out sofa and a roll away”
 of 5 bubbles mf998, 24 Mar 2017 | Read review
“Ask for river view.”
 of 5 bubbles U7718AOjulies, 22 Mar 2017 | Read review
“Riverview is amazing!”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5