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San Antonio Marriott Northwest

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323 Reviews from our TripAdvisor Community

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There are newer reviews for San Antonio Marriott Northwest
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Showing 313: English reviews
Houston, Texas
Level Contributor
126 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 8 May 2015

Ok location (but by noisy freeway), not too far from the center; rooms are very dated, but rate is relative affordable.. Customer service not bad, parking a little tight and quite dark, makes you feel concerned for your car at night.

Helpful?
Thank DanielDP
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your feedback, and your kind words about the staff.. We are beginning a full renovation, and will soon be the nicest Marriott in the country!. We hope to serve you again! SA-Marriott-NW More 

Vancouver
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2015

Often times in busy cities hotels that cater to business they forget some of the frills. This one is grand in Texas style. Very impressive fountain/pond with huge arrangement of flowers impress you upon entry into the lobby. Good Job. As a platinum member I have been in a number of regular Marriott's and this impressed me a lot. The... More 

Helpful?
Thank KellyRoyVancouver
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you so very much for your wonderful feedback. And THANK YOU for your loyalty to Marriott. No doubt that our Platinum Members are invaluable and a great expert in everything Marriott. Noteworthy: Beginning this late summer, our entire hotel will undergo a complete renovation! Thank you again! Lina Cosmas General Manager More 

Austin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 April 2015

The staff was very nice and friendly. I was a bit concerned when I read the reviews...I booked on Priceline for a reduced rate. The hotel is a bit dated but it is clean. Our room was clean the lobby area was clean and so was the restaurant. The waiter at the bar, I think his name was Peter -... More 

Helpful?
1 Thank Particularlady
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you so very much for your wonderful feedback! I never tire of hearing great things about my team and am very anxious to share with them! Come visit again soon! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a complete renovation of guestrooms, hallways, lobby, atrium, swimming pool and outlets beginning late summer. Come check out the progress!!! More 

1 review
Reviewed 20 April 2015 via mobile

Horrible!!!! They didn't even bother to clean the bathroom! The restroom trash bin had toilet paper with feces on it and they didn't even flush the toilet properly, the feces was still floating in there! Then we were moved to a different room which did not smell fresh and after about 2 minutes of being in that room the AC... More 

Helpful?
Thank kaikaiduoduo
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Hello, We are very sorry we didn't do a better job of servicing and housekeeping of your room. Thank you for your comments. - SA-Marriott-NW More 

Houston, Texas
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 17 April 2015 via mobile

When I checked in the staff was very friendly, accommodating and helpful. I stay at many Marriotts and this is one of the better staffs I've felt with. When the business center printer wouldn't work, the gladly printed out what I needed printed. The itself hotel is clean, but a bit dated and probably needs a renovation. The bar is... More 

Helpful?
Thank utpilot
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

I appreciate your feedback, as candid as it is. Sounds like we have some work to do on our Breakfast! And to work we will go. I appreciate your glowing feedback on my team and assure you they do too. Come visit again soon! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a complete renovation of guestrooms, hallways, lobby, atrium,... More 

Overland Park, Kansas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2015

I have been staying at this property since January 2015. Total Stays = 6. Every time my stay is filled with issues: extremely dirty room (old pieces of food along wall/carpet, hair in bathroom (toilet and bath area), built up dirt/dust balls in vent, non working A/C, burn stains on drapes, stains/dirty carpet and the list continues); poor housekeeping staff... More 

Helpful?
2 Thank travel_world2005
samnw, Manager at San Antonio Marriott Northwest, responded to this review

Dear Mr. Ali, Again, we are very sorry for your disatisfaction with our hotel, and for not honoring your requests for compensation. We have responded to your letters through customer care directly. -SA-Marriott-NW More 

Erie, Pennsylvania
Level Contributor
82 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 31 March 2015 via mobile

First impression walking into the lobby was nice, until the checking in with the front desk ... Feel like talking to a clerk working at Redroof Inn. Got to the room on the concierge level, should be nicer right? Nope. There's water stain on the ceiling from the previous water leak. Wall paper in the bathroom is cracking open, some... More 

Helpful?
1 Thank IntBizTraveler
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you or taking the time to review our Hotel. No doubt that I wish your stay was stellar. I certainly appreciate that you chose us to accommodate your San Antonio Visit and will work very hard at improving our services to ensure that you next stay is in fact stellar! Lina Cosmas, GM Noteworthy: Our Hotel will undergo a... More 

Houston, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2015

We booked the hotel through pricline and because of the Marriott name it was rated as upscale! We got two nights for a good price though; check in with very quick and easy. Staff are super friendly and polite. However, upon entering the room, I saw a 2" spider on the wall. I did not ask to be moved to... More 

Helpful?
Thank Mansour1313
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

I always appreciate when my guest choose us for their San Antonio Visit. IT is certainly disheartening to lean of the disappointments that you incurred. No doubt that we are an older Marriott Hotel (Soon to be Renovated). My Staff and I will continue to work hard to maintain and service our guest to the best of our ability and... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 March 2015

Nice, clean room with descent price, not far from downtown San Antonio. Good restaurants near by. Staffs are very friendly and helpful. Didn't get enough time to explore the hotel but I would like to stay there again in the future.

Helpful?
Thank mikeewi
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you very much for your wonderful feedback in regards to your stay at our hotel! Please come visit us again and again!!! Lina C, Manager More 

Texas
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 March 2015

I have always had a great experience whilst staying at a Marriott. However I am disappointed in this location. This hotel lacks the look and feel of the quality expected by the chain, it feels like an independently owned location or a location that corporate has forgotten about. If something doesn't change fast, reputation is at stake. If I wanted... More 

Helpful?
Thank HouTexasGal
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you for taking the time to share your feedback. I am sorry that your current stay was not stellar, but do hope that you keep us in mind upon your return to see how wonderful we can truly be. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Red Rim Bistro
Cuisines: Southwestern
No photo provided
River City Cantina
Cuisines: Mexican, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213
Region: United States > Texas > San Antonio > Northwest Side
Price Range: ₹ 6,976 - ₹ 10,943 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from San Antonio Marriott Northwest staff and other travellers.
1 question
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Ajijic, Mexico
6 days ago

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Questions? Get answers from San Antonio Marriott Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for renovated room”
  • nice renovated room
 of 5 bubbles SeanW2010, 28 Oct 2016 | Read review
“A/C is very loud and room no desk, so you might rethink your options. The restaurant service was a disaster. Bar not much better.”
 of 5 bubbles Jetjouster, 3 Aug 2016 | Read review
“Pick another hotel”
 of 5 bubbles LOUISD88, 19 May 2016 | Read review
“No desks to work on in new rooms.”
 of 5 bubbles moman37, 18 May 2016 | Read review
“Everything worked fine. ”
 of 5 bubbles williami831, 9 Apr 2016 | Read review
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