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Four Points by Sheraton San Antonio Airport

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Four Points by Sheraton San Antonio Airport
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271 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Start your review of Four Points by Sheraton San Antonio Airport
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Reviewed 1 week ago via mobile

The hotel is only minutes from the airport and offers a free shuttle. Call when you arrive and it will be there in 10 minutes. The ride to the hotel is probably 5 minutes. The staff was very nice when checking in and made it very easy. The provided information about the hotel and, when asked, information about local restaurants....

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Helpful?
Thank JonnyBlaze777
HOTEL’S FAVOURITE REVIEW
Reviewed 22 March 2017 via mobile

The Four Points Sheraton at the San Antonio Airport always provides a great stay experience no matter what time of year. Easygoing style from check in to check out. Management and staff are Texas friendly and go out of their way to make sure your every need is taken care of. Rooms are spacious with comfortable beds and functional bathroom....

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Helpful?
Thank Daryl H
About Hotel's Favourite Review
Reviewed 2 weeks ago

This is my second stay at this hotel. It has been good during my relocation to San Antonio. What is good here: 1. The front desk. On my second visit, Stephanie on the front desk remembered my name before looking up my reservation and made sure I received a nice room for the week+ I was spending at the hotel....

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Thank Greg G
Irving
Reviewed 2 weeks ago via mobile

Very friendly staff at the front desk. The lobby is spacious and nice. Parking was okay...I was a little hesitant having to park as far as we did. The room was bigger than I expected it to be. Beds were comfortable, however, they should invest in better pillows. You have a microwave and mini fridge and plenty of outlets to...

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Thank 6tra
San Antonio, Texas
Reviewed 2 weeks ago via mobile

For the price of the hotel not including breakfast is no great customer satisfaction all the other do What's up???!!! ,the rest of the staff was O.K.location is great for convenience to downtown ,ruff on getting to other parts of the north east area??great for travelers to downtown area

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Helpful?
Thank Elizabeth H
Management response:

Dear Elizabeth H, Thank you for staying with us and sharing your feedback about your stay at our hotel. I apologize if you were under the impression we offered a complimentary breakfast. We offer a full to-order, room service or buffet breakfast on a daily basis at an additional charge. We are glad you enjoyed everything else about the hotel....

Sugar Land, Texas
Reviewed 2 weeks ago

My girlfriend and I had a quick weekend visit to San Antonio. We wanted to stay fairly close to the River Walk without having to pay the extremely overpriced hotel. We saw that Four Points was available and it is very close to both the Quarry and the River Walk. We truly enjoyed this hotel from their eye for details,...

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Helpful?
Thank Tony H
Austin, Texas
Reviewed 3 weeks ago

Terrible noise levels. wont stay here again. San antonio SPG hotels are terrible.staff is good. restaurant and grill is great. room is huge 750 or so sqft. the glass windows need to be double paned or something. very disappointed.

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Helpful?
Thank sbhut2016
Chaitan M, Manager at Four Points by Sheraton San Antonio Airport, responded to this review

I am sorry to hear you had issues with the noise. We will be sure to pass this information on to the correct team members so we can avoid this in the future. Thank you for the great compliments on our staff, and restaurant. Thank you once again for staying with us.

El Paso, Texas
Reviewed 4 weeks ago via mobile

The hotel had good rates, very good breakfast buffet. The bar and dinner was good. The service was very good and exercise/pool area was clean. Good parking and near Northstar Mall where there are plenty of restaurants. Also close to the airport. Free shuttle service.

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Thank Pedro C
Billings, Montana
Reviewed 4 weeks ago

We stayed because it was close to the airport. Aurelio at the front desk went above and beyond to make our stay memorable. The beds were comfy and we got a great nights sleep. I would recommend the Four Points to anyone. Clean and tidy with a great staff.

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Thank dse31600
Denver, Colorado
Reviewed 16 March 2017

Disappointing. Lobby and room were nice. But only tepid hot water at 11 pm and our room was not completely clean (hair in bathroom and crumbs on furniture). Breakfast -- which I think of a typically complimentary for this type of hotel -- was $8.95 (not including beverages). Worse, they did not tell us breakfast was not complimentary...you would only...

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Helpful?
Thank PiDen888
Management response:

Dear PiDen888, Thank you for taking the time to share your experience at our hotel. While we are all very busy, we count on the honest reviews of our guests to show us where we can improve. I was disappointed to read about your experience. I would like to express a sincere apology. I know I would be a frustrated...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more   less 

Additional Information about Four Points by Sheraton San Antonio Airport

Address: 8818 Jones Maltsberger Rd, San Antonio, TX 78216-4728 (Formerly Casa Linda San Antonio)
Region: United States > Texas > San Antonio > Uptown Broadway
Price Range: ₹ 7,304 - ₹ 14,803 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Antonio Airport 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#33 Romantic Hotel in San Antonio
#34 Best Value Hotel in San Antonio
#77 Family Hotel in San Antonio
#106 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Antonio Airport staff and other travellers.
2 questions
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Overland Park, Kansas
4 months ago

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Questions? Get answers from Four Points by Sheraton San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even number side of corridor is quieter”
WorldwideWebster, 27 Feb 2017 | Read review
“I prefer balcony room”
688gwenq, 8 Feb 2017 | Read review
“Try the attached side patio off the 2nd floor when you want to read or visit.”
Christopher462, 28 Dec 2016 | Read review
“Great location, clean rooms and friendly staff”
beatty924, 20 Dec 2016 | Read review
“We like the south side but all rooms have been quiet even next to the elevators.”
640eugener, 16 Nov 2016 | Read review
5 of 5