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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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943 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 899: English reviews
Palm Beach Gardens, United States
Reviewed 25 July 2016

Our one night stay on July 9th was quite a shock. Upon entering the property we realized the hotel was not undergoing renovation, it was being demolished and rebuilt. This location should be closed for a period of time until it can reopen and provide the services that are expected of an Embassy Suites.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Adam R
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Adam R, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Dallas, United States
Reviewed 25 July 2016

Hotel is under renovation and staying here is not recommended at this time. Breakfast, Managers Reception, and "Bar" is all located in a ball room. The hotel makes no mention of being under renovation on their website and when you show up there is no consideration as to the rate you pay. The regular staff is excellent despite the management...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Timothy W
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Timothy W, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Fort Smith, Arkansas
Reviewed 23 July 2016 via mobile

Major warning: huge construction! First floor all but gone. The "kitchen" and front desk and exercise room are still located here but the floor is carpet that's taped together. Breakfast is sub-par. Staff was very friendly for the most part and they were very accommodating of our request for late check out so our baby could nap. We stayed second...

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Helpful?
Thank Katy C
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Katy C, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Reviewed 21 July 2016

All embassy Suites are great to stay at. We have experienced noting but the best stay at different Embassy Suites. This last one on Briaridge in San Antonio is under major construction so I don't recommend right now.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank juanitag571
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello juanitag571, Thank you for your stay and for sharing your feedback. We hope to welcome you back soon.

Houston, Texas
Reviewed 20 July 2016

heavy construction everywhere, the hotel looks ugly and horrible it shouldn't be open for business noise, dust, the lobby is completely torn down stripped down, horrible looking hotel, do not stay here.

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Helpful?
Thank a0jeda
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello a0jeda, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Austin, Texas
Reviewed 20 July 2016

This place should not be open, it is going though way more construction then the website makes it seem. My weekend was not a relaxed & fun & romantic as we planned it to be. on top of all the construction, bad mangers reception, no parking anywhere we woke up to no water to take a shower wash our hand...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank melindam630
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello melindam630, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

San Benito, United States
Reviewed 20 July 2016

Great staff and very friendly! The lobby is currently being remodeled, but the rooms are kept very clean. I will definitely stay here again once the lobby is complete. Their food was very delicious and I enjoyed the evening complementary drinks and complementary breakfast.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Pilar V
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Pilar V, Thank you for your stay and for sharing your feedback. We hope to welcome you back soon.

Waller, Texas, USA
Reviewed 18 July 2016 via mobile

If you must stay... although the suites on the 8th floor are new and completely rennovated beautiful room. We were planning on sleeping in late but were woken up at 7am by loud drilling and hammering directly underneath our room. They are working on all rooms on the seventh floor. Ask in advance before checking in if your room is...

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Helpful?
2Thank Laverytravels
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Laverytravels, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Austin
Reviewed 18 July 2016

boy the drilling and knocking started around 9am on Saturday and woke all of us. Staff was careless attitude. Bad place to stay during the construction. Can't find the parking at night if you are late. No fresh breakfast available.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Flybhatty
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Flybhatty, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

San Antonio, Texas
Reviewed 18 July 2016

Overall it was a great stay, major remodel going on but still worth the stay, friendly staff, pool was nice and clean, room was comfy and clean, missed evening reception but always a great deal, prime location on IH10 and 410 in San Antonio, Tx

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ddelapena77
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello ddelapena77, Thank you for your stay and for sharing your feedback. We hope to welcome you back soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: ₹ 8,640 - ₹ 15,905 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
4 questions
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Fort Stockton, Texas
Dallas, Texas
10 months ago
11 months ago

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Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask if there is a room that doesn't hear the highway”
 of 5 bubbles WorkingTravelMom, 25 Mar 2017 | Read review
“rooms on the east side are quieter”
 of 5 bubbles BobD2009, 18 Mar 2017 | Read review
“Higher floors are less noisy!”
 of 5 bubbles Shackleton87, 8 Mar 2017 | Read review
“Pick a better hotel option”
 of 5 bubbles cwjcpa, 3 Feb 2017 | Read review
“Hotel is being remodel, do not choose lower level”
 of 5 bubbles Japtul, 18 Jan 2017 | Read review
5 of 5