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Grand Hyatt San Antonio

3,633 reviews
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Traveller (465)
Room & Suite (423)
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Overview
  • Excellent56%
  • Very good29%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“convention center”(503 reviews)
“ruth's chris”(82 reviews)
“bar rojo”(68 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,633)Write a Review
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All reviewsconvention centerruth's chrisbar rojothe river walkpinkie williamsjudy botelloclub roomlap poolconference hotelattending a conferencestarbucks coffeeself parkingbusiness tripvery nice hotelrivercenter malleasy accessper day
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511 - 515 of 3,547 reviews
Reviewed 7 May 2017

I came to San Antonio for a conference and am looking forward to returning just for fun. The staff at the Grand Hyatt has been outstanding, from the check in person who made sure that I had a quiet room to the hotel bar staff,...More

1  Thank Snoozy44
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 10 May 2017

Thank you for taking the time to post a review about your stay. We’re glad you were pleased with our prime River Walk location and are delighted to hear that our friendly hotel staff provided you with a positive experience. We look forward to seeing...More

Reviewed 7 May 2017 via mobile

Arrived may 5th 2017 immediately upon check in I was met with attitude and hostility due to the fact that the employee I spoke to over the phone days prior to my arrival did not put in the proper upgrades for my stay. Unfortunately the...More

2  Thank Underpressure84
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 10 May 2017

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

Reviewed 4 May 2017

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Review collected in partnership with Hyatt Hotels
Thank Divinity007
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 23 May 2017

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Reviewed 4 May 2017

Review collected in partnership with Hyatt Hotels
Thank Antonio F
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 23 May 2017

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Reviewed 4 May 2017

This is a nice hotel. Well located right on the Riverwalk and close to the Alamo. Lots of good shopping and food nearby. The rooms are decent with good beds and linens. My only complaints are the unusually tiny amount of dresser space (2 small...More

1  Thank Richard B
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 10 May 2017

Thank you for your feedback. We hope to see you again soon!

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 216 - US$ 429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 216 - US$ 429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (465)
Room & Suite (423)
Dining (60)
Pool & Beach (48)
Amenities (92)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
DebGFtraveler
23 November 2017|
AnswerShow all 4 answers
Response from Allyson S | Property representative |
Hello! Thank you so much for your question. There is a fridge in each room, however, microwaves are available upon request. Please let us know if you have any other questions!
1
Vote
M0minga
11 October 2017|
AnswerShow all 2 answers
Response from JPReinholt | Reviewed this property |
Just take Uber, way faster and wont cost much
0
Votes
James B
28 September 2017|
AnswerShow all 2 answers
Response from Teresa M | Reviewed this property |
We did not have that type of room either. Ours was a shower/tub combo
0
Votes
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12345611
Room Tips
"high floors have nice views"
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"Do not accept any room having numbers as high as 70 or above. They require a cab ride to get there."
Read review
"Book the Grand Club Level"
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"rooms on the East side will face the highway but I didn't hear any noise form those rooms"
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