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Grand Hyatt San Antonio

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Grand Hyatt San Antonio
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3,024 Reviews from our TripAdvisor Community

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Showing 2,944: English reviews
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Cardiff-by-the-Sea, California
Reviewed yesterday NEWvia mobile

This location, on the river walk and near the Alamo, the Grand Hyatt is a very nice facility with excellent service. There for a convention, we found the food very good and nicely presented. The rooms were thoughtfully appointed and staff attentive.

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Helpful?
Thank sandyaqh
Boston, Massachusetts
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017

I stayed at this hotel for a conference that was being held right next door at the Convention Center. Generally hotels that rely on conference attendees are not as responsive as other ones (as far as my previous experience, others may disagree) as they can rely on the convention centers for repeat customers. The Grand Hyatt San Antonio was extremely...

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Helpful?
2Thank DaniFillman
About Hotel's Favourite Review
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to post a review about your stay. We’re glad you were pleased with our prime River Walk location and are delighted to hear that our friendly hotel staff provided you with a positive experience. We look forward to seeing you again soon!

Texas Gulf Coast, Texas
Reviewed 2 days ago NEW

Hotel was as expected for the cost and ranking. Location, service and food are excellent. Rooms need updating with new furniture and bathroom amenities. Otherwise very nice and clean. Parking is not customer friendly and the garage needs additional lighting. Lots of slip hazards as leaks were prominent.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank G233QYryanf
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.

Magnolia, Texas
Reviewed 2 days ago NEW

Hyatt is in a prime location to the convention center and on top of the river walk. With a mall across the street.we Look forward to a return for fun the next time with the family. I would recommend you give them a try on your next trip to San Antonio.

Review collected in partnership with Hyatt Hotels
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1Thank alanT7182JX
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback. Looking forward to seeing you soon!

Reviewed 3 days ago NEWvia mobile

Cindi ortego is the best awesome customer service really went way out her way to make me and my family happy the grand Hyatt is where you want to got ask for Cindi ortego it's relaxing and make u feel like home I really enjoyed my self

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Helpful?
1Thank Samuel T
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We hope to see you again soon!

Commerce, MI
Reviewed 3 days ago NEWvia mobile

can't beat the location. steps from the convention center and down one stairway to the river walk. many restaurants close by, a mall too. the Alamo is a five minute walk. check in/out was a breeze. staff so nice. any requests phoned in were delivered promptly. I was a little disappointed in the quality of the room. it was ok...

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Helpful?
1Thank Chris_From_Mich
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.

Houston, United States
Reviewed 4 days ago NEW

I will not be staying here again due to the lack of servicing of our hotel room; food left in the fridge that was prior to our stay, pubic hair in the shower and beds not made/towels not changed. Just overall was not a good stay.

Review collected in partnership with Hyatt Hotels
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1Thank jennab36
Humble, United States
Reviewed 6 days ago NEW

Great hotel and very friendly staff! Always engaging and right in the heart of the River Walk. From the start, the staff made me very welcome. We Valet our car and had to have the staff hold our luggage while we finished our meetings. They graciously held our bags and greeted us with warm smiles when we came back. The...

Review collected in partnership with Hyatt Hotels
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1Thank saracL6441CH
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed our friendly and helpful staff. We appreciate your feedback and hope to see you again in the future.

Weatherford, Texas
Reviewed 6 days ago NEW

Rooms are clean and Ruth's Chris dinner is amazing but breakfast buffet was expensive and eggs were ice cold. Don't bother eating their eggs for $20 or more per person. River walk is right outside Ruth's Chris so there is easy access to all the nightlife!

Review collected in partnership with Hyatt Hotels
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1Thank joettab2017
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay. We apologize about the experience in Ruth's Chris during breakfast. We assure you that is not the standard. We are delighted to hear you enjoyed the rest of the hotel and your time in San Antonio. We hope to see you again soon.

Houston, Texas
Reviewed 1 week ago NEWvia mobile

But, that said, its close to the Riverwalk, which is why you go to San Antonio. We were there for business, and i have had a problem with Hyatt recently not recognizing my account, but the front desk dealt with the problem, and solved it. That made this hotel stand out. Its a standard hotel in a convention city but...

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1Thank gtreadgold
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our location and service provided by our Front Office team. We look forward to seeing you again soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ruth's Chris Steak House River Walk
Ruth's Chris Steak House River Walk
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 

Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > Downtown
Price Range: ₹ 13,482 - ₹ 27,880 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hyatt Hotels Corporation and Jetsetter so you can book your Grand Hyatt San Antonio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt
Hotel Style:
#1 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Antonio staff and other travellers.
19 questions
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Questions? Get answers from Grand Hyatt San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Club Level. Staff is awesome.”
 of 5 bubbles joit751, 15 Mar 2017 | Read review
“Club floors offer better rooms and free access to lounge and drinks. Very nice for Kids also.”
 of 5 bubbles tonymarra, 12 Mar 2017 | Read review
“concierge level”
 of 5 bubbles Aysegul2504, 8 Mar 2017 | Read review
“i was on the 19th floor and had a great View”
 of 5 bubbles Shaf55, 7 Mar 2017 | Read review
“High floors have nice views.”
 of 5 bubbles wooderson00, 28 Feb 2017 | Read review
5 of 5