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TownePlace Suites San Antonio Northwest

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#132 of 358 Hotels in San Antonio
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148 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites San Antonio Northwest
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Showing 144: English reviews
Chennai, India
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 June 2014

Had stayed here for a month and half. Wonderful hospitality. The staff make you feel at home. They make your life so eay that you just need to turn up and the rest they will take care. The breakfast menu was excellent too. Loved the Muffins, Bacon, Egg and almost everything on the menu. The evening Menu also was good... More 

Helpful?
Thank JaganMohan7
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear JaganMohan7, Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance. More 

Los Angeles, California
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 2 May 2014

2 night stay. Priciest of the hotels we stayed at on our vacation at ($94.05 per night + tax). Was nice and clean, but it was defnitely the service that stood out! :-) We were in the elevator with our luggage, along with a manager. He was very pleasant and told us if we needed anything just to let him... More 

Helpful?
1 Thank AvidTraveler507
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

Mayerthorpe, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014

Spent four nights in this hotel and were very pleased with it. The rooms were clean and well appointed ... very spacious and comfortable. We had a small kitchenette, which would have been very handy if we had required it. The complimentary breakfast was well stocked and tasted good. Would definitely stay there again if we go back.

Helpful?
1 Thank GrandmaDan
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of... More 

Houston, Texas
Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 5 April 2014 via mobile

Went on a personal / business trip. Suite was clean, wifi was super fast. The only problem I occasionally faced in was from the elevator. My room was adjacent to the elevator and they need to give more padding on the wall. Also apply some good lubrication. Breakfast was good. The people manning breakfast were super efficient. Not once did... More 

Helpful?
1 Thank willowbrooksam
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance. More 

Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014

We stayed at the Town Place Suites NorthWest San Antonio 3/13-3/16. We arrived Thursday around 3:00 on a Thursday my husband checked us in and was told the could NOT upgrade us (70+) nights with Marriott and no extra accommodations could be made? We were very disappointed. We went to our room and were absolutely disgusted!! The smell when we... More 

Helpful?
1 Thank jsdynamics
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback, we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction. You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced... More 

Grand Bend, Canada
Level Contributor
142 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 16 March 2014

We drove in from El Paso. We booked here because it was right on I-10. We had two more nights booked at a Residence Inn. We usually stay at Marriott properties & had always considered Towne Place Suites the entry level to the Marriott group. Now I would put this hotel right up with the best of them. We were... More 

Helpful?
Thank 28Huronshores
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly More 

Chicago, Illinois
1 review
Reviewed 27 February 2014

I recently helped to book over 20 rooms at this hotel for a month and with any booking that large and for that long we were concerned. However there was no reason to be concerned. The folks at 5014 Prue Rd. take customer service seriously and continuously went above and beyond to help us with our needs. We had last... More 

Helpful?
Thank Megan M
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. If I can be of further assistance please contact me. More 

Bloomfield Township, Michigan
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 29 December 2013

This hotel is located northwest of downtown, about a 15 minute drive, and is also about 15 minutes from the airport. It is a convenient location, but its surroundings are mostly commercial. They call the rooms "suites" probably because they have sofa beds and complete kitchens. However, the rooms are rather small; actually smaller than many conventional hotel or motel... More 

Helpful?
Thank AMS48301
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More 

Brentwood, Tennessee
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 December 2013

We arrived late after a 20+ hour drive. Even though it was nearly 1am, the staff (including the hotel GM) were eager to get our sleeping arrangements setup. We needed extra beds and the GM went out of his way to make us comfortable. We were shocked to have such excellent customer service at that hour. The facility was spotless... More 

Helpful?
Thank gr8webguy
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance More 

Sønderborg, Denmark
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 November 2013

I stayed at the TownePlace Suites San Antonio Northwest for a week with my two kids. I have only good things to say about our time there. The staff was very friendly and helpful, and the hotel was clean and conveniently located. If safety is your top priority, I would suspect this is a very safe property, as there is... More 

Helpful?
Thank PhilDK2010
Edward J, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Region: United States > Texas > San Antonio > Northwest Side
Price Range: ₹ 6,649 - ₹ 9,391 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites San Antonio Northwest staff and other travellers.
2 questions
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Questions? Get answers from TownePlace Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the elevators to avoid noise. Be aware of housekeeping coming into room ignoring the "do not disturb" sign.”
  • No safe in the closet, but spacious.
  • TV is in a weird position, but it does extend outwards on a platform.
  • Kitchenette.
  • Only bath towels, no hand towels or washcloths.
  • Small restroom.
  • Clean, comfortable.
  • Clean, comfortable.
 of 5 bubbles RodrickT, 10 Jun 2016 | Read review
“Don't get a room near the exits as those doors make a lot of noise when they shut and people come in and out all night long.”
 of 5 bubbles 556diedrec, 11 May 2016 | Read review
“Ask for a room on the back side of the hotel. It was very quiet with little noise.”
 of 5 bubbles froglag, 14 Apr 2016 | Read review
“Do not stay in this hotel.”
 of 5 bubbles BlueberryBuckle, 1 Jan 2016 | Read review
“Rooms on west side overlook trees.”
 of 5 bubbles ralphh909, 22 Dec 2015 | Read review
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