We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewstwo bedroom suitefront desknice hotelwafflesstayed here for one nightthe looplight sleeperbed was very comfortablehousekeeping staffwould stay here againbusiness tripwalmartgmkitchenetteriverwalk
This place is miserable at the moment. They have no help and must need to hire people. Last night when I checked in after 7pm they still did not have a room ready on a prepaid reservation for an Elite member. I was told the...More
This is a nice Property, clean, and has a good breakfast. Most of the people are very nice, especially Kimberly. The exception to the nice people is Amanda, who needs some training on how to treat customers. Besides Amanda, and what led to her rudeness...More
My family stayed here for a quick weekend trip to celebrate my son's birthday. My wife told me ahead of time that the hotel had quite a few pros and cons based on the reviews she read on Trip Advisor. Considering the fact that we...More
1 Thank Horace365
Response from Angie K, General Manager at Residence Inn San Antonio North/Stone OakResponded 23 November 2017
Thank you for your feedback. I want to ensure you I will personally address each situation within the particular departments mentioned. I also apologize for the inconvenience this caused you and your family during a special time. Delivering exceptional service to include clean,...More
The Residence Inn met our needs for the evening, but left some things to be desired. The young lady at the check in was very friendly, and did do her best to try to take care of things for us. The rooms while spacious, seem...More
Management response:Responded 3 October 2017
Thank you so much for your review. Your feedback is much appreciated! I have shared with Alex your kind words regarding her assistance and the check in process. I apologize that the smore's experience could not be executed. What a great idea! We will definitely...More
We have stayed here 2 years in a row for our annual Comal River Float trip. It's in a good location to shopping and food. Traffic is a bit of a nightmare during the week but then again everywhere in San Antonio is a nightmare...More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please let me know if this does not answer your question fully. We look forward to serving you.
Are you sure you want to delete this answer?
"We were away from the highway, always a good option for a good nights sleep."