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BEST WESTERN Garden Inn

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263 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Garden Inn
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Showing 258: English reviews
Austin
Reviewed 8 August 2016

My wife and I stayed at Best Western Garden Inn on a recent Friday and Saturday night. This was a last minute trip, so I called the property directly to make reservations. Not only was I quoted a good rate, because we were arriving the same evening, the actual room assignment was made to meet our desire to face away...

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Helpful?
Thank k5tm
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest , Please allow me to apologize for not meeting your expectations in breakfast area . Should not be acceptable for not having hot food . I will bring this matter to breakfast staff attention and make sure it wont happen again . Gladly you did have a great experience other then that please know your feedback is very...

Lowry Crossing
Reviewed 5 August 2016

It is a clean hotel that is located on I-35 with stores and restaurants and gas stations within a few blocks! Parking lot has good lighting and area for larger vehicles with trailers! Rooms was VERY quite!

Review collected in partnership with Best Western
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Helpful?
Thank 300CSRT8
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dead guest, Thank you for kind words and comments about your stay please know that your feedback is very important and we appreciate it very much . Thank you for staying with us . Sincerely Donna Patel

Aransas Pass, Texas
Reviewed 1 August 2016

Hotel was older but well maintained. Room had cold air, beds were clean and comfortable. Stayed 3 nights and slept like a baby. Hotel is on a busy highway but never heard a thing. The exterior area is lit up very bright.

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Helpful?
Thank Sherry T
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , We appreciate you taking time to review your stay with us . We are committed to deliver superior customer service experience every time you stay with us . Your comments helps us improve how we serve our guest . Your feedback is very important and again we thank you for taking time to do that . We...

el paso, texas, United States
Reviewed 27 July 2016

Our family enjoyed our stay at this hotel. We just had a horrible experience in a Days Inn in Arlington the day before so it was nice to have a hotel who had working toilets, a pool that wasn't packed with kids from the apartment complex next door and served a hot breakfast and not frozen egg omelets and frozen...

Review collected in partnership with Best Western
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Helpful?
Thank Samuel C
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of...

Belton, United States
Reviewed 20 July 2016

After a long day, it was very nice to relax in this room. I had a couch and a very comfortable bed. I would definitely stay here again. It was in a great location, close to several good restaurants, and although I had a room right next to the pool, the loud children in the pool were not very audible...

Review collected in partnership with Best Western
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Helpful?
Thank Lydia C
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Thank you for taking time to survey your stay at our hotel . We do appriciate your kind words . Our staff strive to provide great customer service at all time . You have planty of choice when it comes to choose lodging we like to thank you for choosing is . We look forward to see...

Dallas, Texas
Reviewed 14 July 2016

This Best Western Garden Inn was good for the location I was visiting. Considering the location I would stay there again. It is not difficult to get to the Downtown area from there. It was well maintained except for one minor issue that's not mentionable. Parking is sometimes an issue.

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Helpful?
Thank T B
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, We like to thank you for taking time to give us response on your stay ,our staff try to go out of their way to provide excellent customer service at all time and we are truly glad we made your stay comfortable . you have plenty of choice when you were booking for hotel we like to thank...

San Antonio, United States
Reviewed 13 July 2016

From calling and asking prices to check out we had a great experience. Everything was clean and staff was awesome. We will def. be going back! The free wifi was a nice perk. The only thing I recommend is getting up early to breakfast. Not that the Hotel didn't provide enough... but some people made pigs of themselves... Other than...

Review collected in partnership with Best Western
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Helpful?
Thank Mossab S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we will keep the comment...

Butler, Pennsylvania
Reviewed 9 July 2016 via mobile

I've never stayed at a Best Western before and it wasn't bad. The room was clean and the bed was comfortable. I only stayed one night and my room had a whirlpool bath. I loved that! The pool was the perfect temperature and clean. Staff was friendly. The only thing I didn't like is that I was in a room...

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Helpful?
Thank MeLynda S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of...

San Antonio, Texas
Reviewed 5 July 2016

Upon check in on Saturday evening, July 2nd, I had a horrible experience with the front desk staff. She was extremely rude and unfriendly. She threatened to check my room at odd hours of the night to ensure we didn't "smuggle more people in". I am of Hispanic descent and found it very prejudice and racist as she said it...

Review collected in partnership with Best Western
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Helpful?
Thank Deena A
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so...

Reviewed 5 July 2016

The staff was very friendly and extremely helpful. I started a conversation with someone whom I thought was the front desk clerk before breakfast, ended up she was the Manager! When I forgot something in the room, she called and I was able to get there in 15minutes from the Alamo even with traffic! I would highly recommend the hotel...

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Helpful?
Thank John L
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. I am delighted to be at your assistant for anything needed during your stay thank you so much for those kind words. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: ₹ 4,648 - ₹ 8,511 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Garden Inn 2.5*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Best Western, Orbitz and Travelocity so you can book your BEST WESTERN Garden Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#5 Best Value Hotel in San Antonio
#16 Business Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Garden Inn staff and other travellers.
4 questions
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over a year ago
Carrollton, Georgia
over a year ago
Santa Anna, Texas, United States
over a year ago
Aurora, Colorado
over a year ago

See all questions (4)

Questions? Get answers from BEST WESTERN Garden Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevator. If you have accessibility issues ask for first floor room”
 of 5 bubbles well-heeled580, 23 Mar 2017 | Read review
“Don´t stay at pool side. It´s very noisy and children start running really early around it.”
 of 5 bubbles Lailaleil, 5 Sep 2016 | Read review
“Rooms facing the back of the property are quietest.”
 of 5 bubbles k5tm, 8 Aug 2016 | Read review
“No elevators, so choose ground level if you have physical limitations. Otherwise, all is good.”
 of 5 bubbles 362elvind, 6 Jun 2016 | Read review
“Second floor is quieter.”
  • king room
  • microwave and minifridge
  • standard tub in king room
 of 5 bubbles AusTexNatalie, 19 Mar 2016 | Read review
5 of 5