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Holiday Inn Hotel & Suites San Antonio Northwest

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#125 of 354 Hotels in San Antonio
Certificate of Excellence
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Holiday Inn Hotel & Suites San Antonio Northwest
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128 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Reviewed 2 weeks ago via mobile

Great place to stay. Ver close to six flags. Very clean. Staff very helpful. About 20mins away from the Alamo. Easy access to the highway. Bathroom was clean. We will definitely be staying here again.

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Helpful?
Thank William B
Reviewed 5 weeks ago

This place comes highly NOT recommended not from just one visit but from two visits both with unsatisfactory customer service. I am convinced that they hire people to write some of these reviews. The first trip - they did not honor their word and tried to charge us for breakfast (which we had already paid for) then they tried to...

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Helpful?
Thank Danielle J
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Danielle J, Thanks for leaving feedback about our property for both of your previous stays. Comfortable and friendly accommodations has always been a top priority and with that in mind, I regret to learn that you were met with disappointment on both occasions that you chose to be with us. I'm sorry if you feel like your concerns are...

College Station, Texas
Reviewed 12 December 2016 via mobile

Stayed here for a weekend for an event in Boerne. Great option as not far yet much less expensive. Lots of stores and restaurants nearby, in quite nice area. The room was clean, quite comfortable and very quiet, with a Keurig, fridge and microwave. The parking lot was a little small so it was hard to snag a spot in...

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Thank AccidentalTexan
Medford, Oregon
Reviewed 2 December 2016 via mobile

If you happen to be coming here from wherever for the SAMA training, stay here. Convenient, clean, nice staff and a complementary shuttle that will take you anywhere in a 5 mile radius). Would definitely stay again. Close enough to restaurants but also close to Walmart for stocking snacks, etc. room had a fridge, micro, keurig, sink, and so forth.

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Helpful?
Thank CollegeChic27
Reviewed 21 November 2016

Stayed at this hotel on the nights of 11/18/2016 & 11/19/2016. Conf # 67564302. ROOM 224. We were both on business and the internet did not work at all. The front desk informed us they were very sorry but they were unable to provide any internet service but it was going to be fixed. As a business traveler internet access...

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Helpful?
Thank SueJaxs
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear SueJaxs, Thank you for taking the time to tell us about your experience at our hotel. Our hotel is committed to providing our guests with the highest quality services and facilities and I am sorry for the disappointments that you had with the condition of the bathroom facilities, tub, internet and staff service received. I am sorry our property...

Houston, Texas
Reviewed 25 October 2016

One of the best nights We have had in a hotel in a while. Very comfortable bed, spacious suits, great athmosphere, well maintained hotel, and fantastic service. bathroom had a stand up shower, modern upgrades and hotel overall was very quiet. Hotel is located near several restaurants and shops, few minutes from the RIM. We only stayed for a night...

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Helpful?
Thank hotel_aficionado2011
Reviewed 18 October 2016 via mobile

When I'm out of town on business, my first choice is IHG hotels (Holiday Inn, Holiday Inn Express, Crowne Plaza), and this Holiday Inn is great! Near shopping, good restaurants and easy access to the freeway. Property is very clean and rooms are clean and reasonably priced. I'd stay hear again for sure!

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Thank Parrish J
Irving, Texas
Reviewed 10 July 2016 via mobile

This hotel had exceptional service in every area possible. My friends and I were in San Antonio for a dance performance and booked this hotel for its location and price. I have nothing to complain about this place. The room was clean including its amenities. The staff was exceptionally courteous and genuine. I really enjoyed the company of morning breakfast...

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Helpful?
Thank Xavier_Tito
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Xavier_Tito, Thank you so much for giving us an excellent review! We are so pleased that you enjoyed the accommodations and we sincerely look forward to welcoming you and your friends again very soon! Kindest Regards, Chris Arango

Mission, Texas
Reviewed 28 June 2016 via mobile

We picked this hotel because it's one of the newer Holiday Inn versions. I love the spaces and the restaurant. We stayed here for our tennis tournament that was held at several San Antonio locations. The staff could be friendlier, but the hotel by itself is up to standard. Location for our purposes was also very good.

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Thank velofrau
San Francisco, California
Reviewed 18 May 2016

Wow -- I could not believe all the positive reviews of this place. Stayed here for two nights recently while in town for business, and my room was absolutely DIRTY! The carpet was stained, and hadn't been cleaned, maybe ever... The walls were also stained and scuffed up. There were hairs (not mine) in the bathroom, and even a woman's...

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Helpful?
Thank Mitchell S
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Mitchell S, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff and the quality of our food. However, I was concerned to see that you were not impressed with the overall cleanliness and condition of our room including...

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#55 of 354 in San Antonio
261 reviews
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the new Holiday Inn & Suites San Antonio Northwest. Discover all that San Antonio has to offer at the convenient, comfortable Holiday Inn & Suites San Antonio Northwest near UTSA. At our hotel, you will find modern luxury and contemporary southern hospitality. The Holiday Inn & Suites San Antonio near Six Flags is located at the heart of shopping, dining, entertainment and the arts in the Northwest corridor of San Antonio. We are located minutes from Six Flags Fiesta Texas, The Shops at La Cantera, The Rim Outdoor Mall, La Cantera Golf Resort, UTSA, USAA, Medical Center, Valero, KCI, NuStar, FBI Regional Offices, and many more. Getting here is fast and convenient too. Out Hotel boasts easy access to IH-10, Hwy 1604, Loop 410 and IH-35. We are about 10 miles north of the San Antonio International Airport, Downtown San Antonio and the Riverwalk. Whether you are coming to San Antonio for business or just for fun, your room at the Holiday Inn & Suites San Antonio near UTSA is your personal retreat. With amenities such as complimentary Wi-Fi Internet Access, outdoor Pool and Hot-Tub and Kem's, our full service restaurant and bar; you'll have room to work, relax and make the most of your day. ... more   less 

Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Address: 5535 University Heights Blvd, San Antonio, TX 78249
Region: United States > Texas > San Antonio > Northwest Side
Price Range: ₹ 6,685 - ₹ 9,892 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites San Antonio Northwest 3*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#42 Business Hotel in San Antonio
#64 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites San Antonio Northwest staff and other travellers.
1 question
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Colorado Springs, Colorado
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't go”
 of 5 bubbles daniellej428, 14 Dec 2016 | Read review
“Ask for a clean room”
 of 5 bubbles 807mitchells, 18 May 2016 | Read review
“front suite”
 of 5 bubbles Mora-20015, 10 Aug 2015 | Read review
“great gym!”
 of 5 bubbles Gbiedron, 11 Jun 2015 | Read review
“It's nice. Worth the stay.”
 of 5 bubbles GwenH575, 1 May 2015 | Read review
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