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Holiday Inn Hotel & Suites San Antonio Northwest

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#122 of 357 Hotels in San Antonio
Certificate of Excellence
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125 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Medford, Oregon
Reviewed 5 days ago NEWvia mobile

If you happen to be coming here from wherever for the SAMA training, stay here. Convenient, clean, nice staff and a complementary shuttle that will take you anywhere in a 5 mile radius). Would definitely stay again. Close enough to restaurants but also close to Walmart for stocking snacks, etc. room had a fridge, micro, keurig, sink, and so forth.

Thank CollegeChic27
Reviewed 2 weeks ago

Stayed at this hotel on the nights of 11/18/2016 & 11/19/2016. Conf # 67564302. ROOM 224. We were both on business and the internet did not work at all. The front desk informed us they were very sorry but they were unable to provide any internet service but it was going to be fixed. As a business traveler internet access...

Thank SueJaxs
Houston, Texas
Reviewed 25 October 2016

One of the best nights We have had in a hotel in a while. Very comfortable bed, spacious suits, great athmosphere, well maintained hotel, and fantastic service. bathroom had a stand up shower, modern upgrades and hotel overall was very quiet. Hotel is located near several restaurants and shops, few minutes from the RIM. We only stayed for a night...

Thank hotel_aficionado2011
Reviewed 18 October 2016 via mobile

When I'm out of town on business, my first choice is IHG hotels (Holiday Inn, Holiday Inn Express, Crowne Plaza), and this Holiday Inn is great! Near shopping, good restaurants and easy access to the freeway. Property is very clean and rooms are clean and reasonably priced. I'd stay hear again for sure!

Thank Parrish J
Irving, Texas
Reviewed 10 July 2016 via mobile

This hotel had exceptional service in every area possible. My friends and I were in San Antonio for a dance performance and booked this hotel for its location and price. I have nothing to complain about this place. The room was clean including its amenities. The staff was exceptionally courteous and genuine. I really enjoyed the company of morning breakfast...

Thank Xavier_Tito
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Xavier_Tito, Thank you so much for giving us an excellent review! We are so pleased that you enjoyed the accommodations and we sincerely look forward to welcoming you and your friends again very soon! Kindest Regards, Chris Arango

Mission, Texas
Reviewed 28 June 2016 via mobile

We picked this hotel because it's one of the newer Holiday Inn versions. I love the spaces and the restaurant. We stayed here for our tennis tournament that was held at several San Antonio locations. The staff could be friendlier, but the hotel by itself is up to standard. Location for our purposes was also very good.

Thank velofrau
San Francisco, California
Reviewed 18 May 2016

Wow -- I could not believe all the positive reviews of this place. Stayed here for two nights recently while in town for business, and my room was absolutely DIRTY! The carpet was stained, and hadn't been cleaned, maybe ever... The walls were also stained and scuffed up. There were hairs (not mine) in the bathroom, and even a woman's...

Thank Mitchell S
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Mitchell S, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff and the quality of our food. However, I was concerned to see that you were not impressed with the overall cleanliness and condition of our room including...

Phoenix, Arizona
Reviewed 16 May 2016

First, this is a business traveler hotel but they don't have a safe in the rooms, not sure how you can build a hotel these days with no in-room safe. Yes, the GM can follow up with an email and say "they have a safe at the front desk" but can you imagine having to go to the front desk...

Thank AZTVLR71
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear AZTVLR71, Thank you for taking the time to provide a review of your recent stay with us. I regret that we failed to meet your expectations and that you left with a negative impression of us. Please know that we are working on training several new employees and I will be focusing on walking the hallways to ensure food...

Fulshear, Texas
Reviewed 21 April 2016

I stayed three nights at the Holiday Inn. The hotel itself is nice and seems fairly new. Check in was fine, and the staff is friendly. Got to my room and found a large trash bag by the door, and a pile of towels across the hall by another room. The room is large and comfortable. I think the TV...

Thank Fbhfour
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Fbhfour, Thank you for taking the time to write a review about your recent stay with us. I wish to express my sincerest apologies for the issues you experienced with cleanliness at our hotel. I will absolutely address your concerns and use for coaching and training purposes. I truly hope you will give us another opportunity to show you...

Paris, France
Reviewed 20 April 2016

We stayed here 2 nights and reported no hot water in the room. We were told the Hotel was booked. We complained again and they sent a maintenance guy who verified the cartridge was bad in our shower and we had no hot water. Hotel agreed to refund our stay but charged us anyway. Now, they won't do anything about...

1Thank ddv2016
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Danielleverhelst2016, Thank you for taking the time to review the hotel. I regret that you left with such a negative impression and I wish to express my heartfelt apologies for the lack of service you received. This is certainly not the norm of the type of service and product we are typically proud to deliver. Please allow me another...

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the new Holiday Inn & Suites San Antonio Northwest. Discover all that San Antonio has to offer at the convenient, comfortable Holiday Inn & Suites San Antonio Northwest near UTSA. At our hotel, you will find modern luxury and contemporary southern hospitality. The Holiday Inn & Suites San Antonio near Six Flags is located at the heart of shopping, dining, entertainment and the arts in the Northwest corridor of San Antonio. We are located minutes from Six Flags Fiesta Texas, The Shops at La Cantera, The Rim Outdoor Mall, La Cantera Golf Resort, UTSA, USAA, Medical Center, Valero, KCI, NuStar, FBI Regional Offices, and many more. Getting here is fast and convenient too. Out Hotel boasts easy access to IH-10, Hwy 1604, Loop 410 and IH-35. We are about 10 miles north of the San Antonio International Airport, Downtown San Antonio and the Riverwalk. Whether you are coming to San Antonio for business or just for fun, your room at the Holiday Inn & Suites San Antonio near UTSA is your personal retreat. With amenities such as complimentary Wi-Fi Internet Access, outdoor Pool and Hot-Tub and Kem's, our full service restaurant and bar; you'll have room to work, relax and make the most of your day. ... more   less 

Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Address: 5535 University Heights Blvd, San Antonio, TX 78249
Region: United States > Texas > San Antonio > Northwest Side
Price Range: ₹ 6,670 - ₹ 8,712 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites San Antonio Northwest 3*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#42 Business Hotel in San Antonio
#64 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites San Antonio Northwest staff and other travellers.
1 question
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Colorado Springs, Colorado
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a clean room”
 of 5 bubbles 807mitchells, 18 May 2016 | Read review
“front suite”
 of 5 bubbles Mora-20015, 10 Aug 2015 | Read review
“great gym!”
 of 5 bubbles Gbiedron, 11 Jun 2015 | Read review
“It's nice. Worth the stay.”
 of 5 bubbles GwenH575, 1 May 2015 | Read review
“There are no good views.”
 of 5 bubbles ERE56, 2 Apr 2015 | Read review
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