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BEST WESTERN PLUS Hill Country Suites

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BEST WESTERN PLUS Hill Country Suites
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306 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hill Country Suites
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Showing 293: English reviews
san antonio, tx
Reviewed 11 July 2016

manager didn't bother to call me after I was promised he would. Shower curtain was missing, grape stem and yogurt lid was left on floor and I stepped on the stem in the dark. Couldn't get internet to work but we were checking in late and left fairly early so didnt matter. Breakfast was nice and a good selection even...

Review collected in partnership with Best Western
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Helpful?
Thank broncofan69
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

I would like to personally apologize for the inconvenience and miss communication you've experienced. I was not informed that you were expecting a call on my behalf. I do apologize if because of this miss communication you felt I was avoiding the situation or did not care. I can assure you that is not the case. Our guest are our...

Reviewed 8 July 2016

Fabulous place to relax! Nearby all kinds of attractions to visit. Clean and relaxing! Plenty of parking. Wonderful full breakfast. Meet and Greet Monday through Thursday wine & beer & snacks. Great pool! Very friendly staff.

Review collected in partnership with Best Western
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Helpful?
Thank patriciapN2204SU
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

On behalf of all the staff, I would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that your enjoyed our breakfast and evening social! We have recently added several new items to...

Reviewed 3 July 2016 via mobile

It's clean, people are friendly, easy access and close to Fiesta Texas. The one draw back per the wife was hard beds. Me and the kids were good but she wasn't happy. Pool and hot tub was clean. Great parking. But over all good stay!

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Helpful?
Thank Charles D
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Charles, We are glad you and the kids enjoyed your stay. However, we sincerely apologize for the discomfort our bed may have caused your wife. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You" for allowing us the pleasure of serving...

Reviewed 28 June 2016 via mobile

The staff at best western hill country suites is truly the best. They are super friendly and take time to help meet your every need. The breakfast was good and had several options. The pool and the rooms were clean and enjoyable.

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Helpful?
Thank Nicole H
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Nicole, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city. We hope to see you back soon. Thank you, Kevin Masutani General Manager

Spring, Tx
Reviewed 28 June 2016

Our cruise group always gets together for the weekend once a yr. This yr we decided to stay here again after having our get together here last yr. It is a very nice hotel. The rooms are very nice. Breakfast is super. Hot breakfast including scrambled eggs, sausage or bacon, that is fried just right, nice and crispy, pancakes or...

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Helpful?
Thank Lovharvey
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Ms. Lovharvey, Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Erica is truly an assist to our team and I will be sure she sees your wonderful compliment. We look forward to welcoming you back to our...

corpus christi, United States
Reviewed 24 June 2016

Hotel well located in San Antonio for a variety of destinations within the city. i was there for a doctors visit and subsequent surgery for the second time in the last 18 months. Convenient to doctors as well as a variety of restaurants and shopping.

Review collected in partnership with Best Western
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Helpful?
Thank Tommy B
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Tommy, Thank you for taking the time to review your stay with us. I am very pleased to hear that our hotel location was convenient for your visit. Please do not hesitate to contact us should you need any future bookings. Also don't forget to ask about our medical rates if you are here for doctor visits. Thank you, Kevin...

Reviewed 22 June 2016 via mobile

I was here for a week, the breakfast is ok, the beds are comfortable. They have a pool,what is good in summer. We arrived early, and the person in charge made an effort in order to find a room for us. It is far from the down town, but it is fairly close to the airport. Any way by car...

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Helpful?
Thank juan d
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking the time to review our hotel. It was a pleasure having you stay with us and We hope to you again soon.

San Antonio, United States
Reviewed 20 June 2016

My wife and I checked in to begin our anniversary celebration. The check in was quick and convenient and we met the housekeeping staff on her way out of our room as she had just finished preparing it for our stay. We had a very nice stay and enjoyed the breakfast the following morning.

Review collected in partnership with Best Western
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Helpful?
Thank David G
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kevin Masutani General Manager

mesa, United States
Reviewed 19 June 2016

the hotel was a nice hotel on the outside the rooms were nice and spacious. The kids loved the pull out couch that they got to sleep on. The cleanliness i was very disappointed with, Housekeeping left a dirty towel hanging over the shower as well as a tossed dirty towel in the closet. When we pulled out the couch...

Review collected in partnership with Best Western
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Helpful?
Thank Michael N
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Hill Country Suites. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience...

Reviewed 18 June 2016 via mobile

We had a great time here in San Antonio. The staff was always super friendly and helpful it wasn't right beside fiesta Texas but we'd stay here again they were wonderful! Highly recommend! Just don't head to fiesta Texas during traffic times. Breakfast was great and happy hour was also awesome. We were headed out one night and they were...

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Helpful?
Thank Stephanie M
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Stephanie, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It was a pleasure to have cookies brought to your room. We are thrilled to offer an evening social and I could not see your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: ₹ 5,683 - ₹ 10,095 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, HotelsforEveryone, Best Western, Orbitz and Priceline so you can book your BEST WESTERN PLUS Hill Country Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#19 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the back as it is on a busy hwy if you are not use to that.”
 of 5 bubbles TimRodgers, 18 Feb 2017 | Read review
“Ask for a room away from laundry and noise, and of course a room they clean on a daily basis.”
 of 5 bubbles , 7 Feb 2017 | Read review
“Don't get a room near the pool.”
 of 5 bubbles KarenduP, 22 Dec 2016 | Read review
“I don't believe there is a bad location in this hotel”
 of 5 bubbles 168judithk, 11 Dec 2016 | Read review
“Rooms that overlook the front parking lot are loud due to traffic noise. (ask for a room that overlooks the back parking lot)”
 of 5 bubbles kmrekow, 14 Nov 2016 | Read review
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