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BEST WESTERN PLUS Hill Country Suites

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BEST WESTERN PLUS Hill Country Suites
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314 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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San Francisco, California
Reviewed 1 week ago via mobile

Stayed here for 2 nights for a wedding with a large group. Loved they had a laundry which we utilized. Hotel was clean and the from size was great. Situated opposite the highway but our room was at the back so didn't hear the road traffic. Breakfast was included which was a nice variety of food. The staff were helpful...

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Helpful?
Thank Trish F
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having...

HOTEL’S FAVOURITE REVIEW
Reviewed 10 March 2017 via mobile

My girlfriend and I stayed for a weeklong vacation at this hotel. We have always been fans of Best Western properties but this location really exceed our expectations. The staff are all very kind, considerate, and helpful. The hotel looks very appealing both inside and out despite ongoing renovations to improve the property. The renovations that were taking place in...

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Helpful?
Thank Justin S
About Hotel's Favourite Review
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thanks for your kind words. I’m very pleased that you consider our hotel comparable to more expensive chains. We do what we can to provide a great guest experience that satisfies our guests. I hope you will be a frequent guest in the coming months and years. We’ll be here for you when you need us. Sincerely, Hotel...

Graham, Texas
Reviewed 2 weeks ago via mobile

We were on our way to Corpus and needed a room for the night, booked the BW on Tripadvisor. Hotel entrance and front desk area was obviously in repair, the whole area smelled of curry or some other form of cooking spices, but not pleasant. Rooms and beds were pretty clean, showers were a little gross, mostly just from cleaners...

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Helpful?
Thank codymack2
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thanks for staying with the Best Western Plus during your recent visit to our area. We appreciate your review and also take your points seriously. We regret the inconvenience caused whatsoever and we are addressing your observations related to the room features and cleanliness and overall hospitality. You shall definitely find the difference during your next visit. We...

San Antonio, Texas
Reviewed 22 March 2017

The people that worked the front desk were very nice. The room was okay not great. The electrical out lets on the night stands did not work. The decorative shame at the foot of the bed had multiple big stains on it. The breakfast was very good.

Review collected in partnership with Best Western
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Helpful?
Thank JRMcCoy
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible...

San Diego, Texas
Reviewed 19 March 2017

I loved the location and friendly staff, breakfast was good, pool/hot tub was clean and had a nice little design. Breakfast was cluttered and not a lot of seating but the food was great. Upon arrival the staff were friendly and answered questions I had about local attractions.

Review collected in partnership with Best Western
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Helpful?
Thank F8301JEdavidt
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, Thank you for your brief but wonderful review. Positive reviews like this help us stay motivated and strive for excellence in everything we do. We will continue providing the best services and hope you will recommend us to your friends and families. We hope to see you again. Sincerely, Hotel Manager

Seattle, Washington
Reviewed 13 March 2017

I had an amazing stay here thanks to Jessica. She made the stay wonderful from beginning to end. I appreciated her kindness and offering to help from getting the remote control to work and helping me back in the room to grab something I forgot.

Review collected in partnership with Best Western
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Helpful?
Thank Angela J
bwplushillcountry, Webmaster at BEST WESTERN PLUS Hill Country Suites, responded to this review

Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel...

Reviewed 7 March 2017 via mobile

This review was influenced by lobby renovations while we were there. We would not have stayed there had we known. It was hectic with alot of workers going in and out. However, we would stay there again once renovations are complete. Front desk was very friendly and accommodating. Our room was spacious. Eating places within walking distance. A nice pool...

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Helpful?
Thank susanfrank81
BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We sincerely apologize for any inconvinience that our renovation may have caused you. I hope that this experience does not disturb you from staying with us again. I hope you except my sincere apologize. If I could be of any further assistance please feel free to call me at any time. Erica R.

Dallas, Texas
Reviewed 28 February 2017

Let me start off by saying what a nice hotel this is! It is going through some nice renovations and the location is awesome as well. The staff at Best Western is great especially the clerk Hector! He was so nice and helpful with city and hotel information...very friendly! I always say you can have the nicest business but if...

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Helpful?
Thank cooperliz93
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I will be sure to share your wonderful compliments with Hector and the rest of our staff. We look forward to welcoming you back to our beautiful hotel and our...

Indiana
Reviewed 23 February 2017

Great rate for a suite but trying to access the only entry at night was difficult and dangerous given fairly speed of cars on access road entry. While there were lots of restaurants, stores , even a movie they were hard and confusing to access due to traffic flow

Review collected in partnership with Best Western
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Helpful?
Thank icelandtourist
BWHCS, Front Office Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking the time to review our hotel. I would like to apologize for the inconvenience our hotel entry and exit has caused you. We are currently in the process of trying to get approved for a second entrance into our location. Unfortunately this process is taking longer then expected. If I can be of any further assistance...

Reviewed 21 February 2017 via mobile

Every time I come to San Antonio I stay here. The staff at this hotel go above and beyond for every single guest that that walks through their doors. During our stay the hotel was doing renovations but the staff from the GM, the front desk, housekeepers, breakfast attendants did an awesome job making everyone feel comfortable. Because of that,...

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Helpful?
Thank AngelSiloe
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Wow Thank you for the Perfect rating. We truly appreciate your feedback and look forward to your return stay. It is a pleasure having you and your family stay with us so often. Should you need anything please do not hesitate to contact me. I will be more then happy to assist you in any way I can.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258-7600
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: ₹ 5,468 - ₹ 9,456 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Travelocity, Priceline, Best Western, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS Hill Country Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#28 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Modern look, Great location!”
cooperliz93, 27 Feb 2017 | Read review
“ask for a room facing the back as it is on a busy hwy if you are not use to that.”
TimRodgers, 18 Feb 2017 | Read review
“Ask for a room away from laundry and noise, and of course a room they clean on a daily basis.”
, 7 Feb 2017 | Read review
“Don't get a room near the pool.”
KarenduP, 22 Dec 2016 | Read review
“I don't believe there is a bad location in this hotel”
168judithk, 11 Dec 2016 | Read review
5 of 5