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Best Western Plus Palo Alto Inn & Suites

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Traveller (12)
Room & Suite (11)
Dining (4)
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Overview
  • Excellent49%
  • Very good32%
  • Average9%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Offers from Best Western Plus Palo Alto Inn & Suites
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Offers from Best Western Plus Palo Alto Inn & Suites
Special Offer:BOOK DIRECT & SAVE
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (193)
There are newer reviews for Best Western Plus Palo Alto Inn & Suites
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11 - 15 of 189 reviews
Reviewed 27 December 2017

We came for our daughter Basic Training Graduation and stayed for 7 days, 6 nights. This place was more like a home for the week. The rooms were very nice, up to date, clean and the bed was comfy. The staff was super helpful in...More

Review collected in partnership with Best Western
Thank LizVi
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 10 January 2018

Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your...More

Reviewed 27 November 2017

I requested a wheelchair accessible room for me and my family we were split up into two separate rooms which meant I had to sleep with my daughter in one room and my husband slept with my son in another room. In my husband's room...More

Review collected in partnership with Best Western
Thank Christina A
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 1 December 2017

Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that...More

Reviewed 21 November 2017 via mobile

We spent 5 days at this hotel for our 2 sons graduation from BMT. The rooms were reasonably priced, clean, and only about 15 minutes from the base. Easy access to the Valley Hi Gate. Traffic was light

1  Thank Tamie O
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 23 November 2017

Dear Guest, Thank you for taking the time and writing a review on our property. We're so glad we were able to meet your needs. We look forward to seeing you again soon! Sincerely, Hotel Manager

Reviewed 8 November 2017

We stayed here when we were in town for BMT graduation. It wasn't the closest hotel to the AF Base, but we didn't mind being about 15 minutes down the highway. Our flight put us in town before lunch, so we saw a few sights,...More

Thank danbrenda2016
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 23 November 2017

Dear Guest, Thank you so much for your kind words and for recommending us to others. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel...More

Reviewed 30 October 2017

Ants all over room and crawling on us.. staff did not care and offered $5 off and that was it. They were very rude and condescending about the whole thing. The room is all so obnoxiously expensive for the quality of the hotel.More

Review collected in partnership with Best Western
Thank matthewrI2477IZ
Response from Rick B, Manager at Best Western Plus Palo Alto Inn & SuitesResponded 1 November 2017

Dear matthewrI2477IZ, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Tennis Court
Indoor pool
Details
Price range
US$ 86 - US$ 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$ 86 - US$ 142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (12)
Room & Suite (11)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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terri l
29 January 2018|
AnswerShow all 2 answers
Response from nels0nfamily7 | Reviewed this property |
With light traffic the riverwalk is about a 15-20 minute drive.
0
Votes
Flightadjuster
27 October 2016|
AnswerShow all 2 answers
Response from Rick B | Property representative |
yes we do offer military discount. Thank you Rick
0
Votes
whahsh
29 April 2015|
Answer
Response from Rick B | Property representative |
21 and over
0
Votes
Room Tips
"Close to military bases."
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"We were on the 4th floor. It was very quiet."
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"King Suite"
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"Check if there's a heat exchanger outside!"
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