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BEST WESTERN PLUS Palo Alto Inn & Suites

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#110 of 353 Hotels in San Antonio
Certificate of Excellence
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BEST WESTERN PLUS Palo Alto Inn & Suites
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148 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Start your review of BEST WESTERN PLUS Palo Alto Inn & Suites
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East Sussex, United Kingdom
Reviewed 1 week ago

Our room interior was new and clean but a few minutes after we started unpacking in our first room on the second floor, a really nasty grinding noise outside started, apparently from one of the heat exchanger units on the ground outside. We asked reception to move us which they did, but as the place was full (spring break, and...

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Helpful?
Thank FulhamPete
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear FulhamPete, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.

Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 23 January 2017

Loved this hotel!!! Very Clean - Great Size Room w/Comfy Beds. The staff, especially housekeeping were VERY friendly and helpful. The pool is awesome, very clean. Breakfast was good and they kept it coming, unlike some hotels that start pulling stuff off 30 minutes before close. Overall, YES I would totally recommend this property for your stay - I wish...

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Helpful?
Thank SiskFamily
About Hotel's Favourite Review
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear SiskFamily, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Austin, Texas
Reviewed 1 week ago

The women at the front desk and the cleaning staff that I interacted with were all very friendly. And we visited during spring break when the hotel was all booked up, so I assume that is the reason for some of our issues. But over all I found that the hotel was somewhat dirty and run-down looking. The rugs in...

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Helpful?
Thank chocolatemalt
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear chocolatemalt Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Carrollton, United States
Reviewed 1 week ago

A little off the beaten path, but still convenient to all the attractions San Antonio has to offer. Awesome service during our stay. Hotel is very nice & priced very reasonably. I will stay there again on my next visit to San Antonio

Review collected in partnership with Best Western
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Helpful?
Thank kevindK871FL
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear kevindk871fl Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Austin, United States
Reviewed 2 weeks ago

We had a pleasant stay in this hotel. Front desk staff was very warm & welcoming (especially Unique). The cleaning ladies were very nice & the rooms were clean. Hotel looks new & updated. We'll be back!

Review collected in partnership with Best Western
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Helpful?
Thank N2655ODlaurao
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear N2655ODlaurao, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Allen Park, Michigan
Reviewed 3 weeks ago

I will/would never recommend BW or booking.com. This was suppose to be one of the best times of our lives and it turned out to be a nightmare and many wasted dollars. Our trip was for our sons graduation from the USAF. We booked a king with kitchenette and then the next day my mother informed me she was going...

Review collected in partnership with Best Western
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Helpful?
Thank jennicrn11
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear jennicrn11, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

San Diego, California
Reviewed 4 weeks ago

Came down to San Antonio to attend my son graduation from Lackland AFB and I reserved this best western hotel because it's reviews were good and plus for rewards and breakfast is included our stay was 5 nights we stay at the 3rd floor our room had a kitchen and it was a big room it was comfortable we were...

Review collected in partnership with Best Western
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Helpful?
Thank Adriana G
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Adriana G, We are so happy to hear you enjoyed your stay here at the Best Western plus Palo Alto. On behalf of all of us "Thank you". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we...

Winchester, Virginia
Reviewed 21 February 2017

We went to San Antonio to see my son graduate from the Air Force. We made reservations without any recommendations or knowing the area. We chose this hotel by reviews on Trip Advisor and proximity to Lackland. What a great choice we made! The hotel was great! Breakfast was fabulous. Great value! Service was wonderful! Bed was extremely comfortable! Location...

Review collected in partnership with Best Western
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Helpful?
Thank cruisingfun2017
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear cruisingfun2017, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city

San Antonio, Texas
Reviewed 19 February 2017

I was concerned about the hotel being close to the base-(lots of visitors, dirty, and feared the bed) but to my delight it was clean, comfortable bed very accommodating and friendly staff. I highly recommend staying here if you get the chance. Also very thankful for The Military Personnel at the base- God Bless You!

Review collected in partnership with Best Western
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Helpful?
Thank sharonledbetter
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear sharonledbetter, Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing our lovely hotel. We hope to see you and your family here in the future.

Fort Worth, Texas
Reviewed 15 February 2017

Been there over 60 days with my unit and was pleased with staff and amenities. Just would like bigger pillows but that's just me. Went out of there way to accommodate and help with 3rd party billing. Still have a few more months to go.

Review collected in partnership with Best Western
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Helpful?
Thank donaldsJ2280UP
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Donaldsj2280up, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3148
Region: United States > Texas > San Antonio
Price Range: ₹ 6,545 - ₹ 10,013 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Best Western so you can book your BEST WESTERN PLUS Palo Alto Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Hotel Style:
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if there's a heat exchanger outside!”
 of 5 bubbles FulhamPete, 19 Mar 2017 | Read review
“Don't stay near the elevators if you can help it-- they are loud”
 of 5 bubbles chocolatemalt, 15 Mar 2017 | Read review
“The first floor was a little noisy!”
  • King room
  • Big bathroom!
 of 5 bubbles kimcatus, 15 Aug 2016 | Read review
“Room 103 was perfect!”
 of 5 bubbles LarryS357, 19 Jul 2016 | Read review
“Our room on 3rd floor was pretty quiet. Other than the urine smell in the hall way it was good.”
 of 5 bubbles PaulaVaughn1962, 29 Jun 2015 | Read review
5 of 5