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Good stay with no issues. Room was clean with all the amenities one would need. Breakfast was good and staff was friendly. Close to shopping and restaurants so plenty to do around the area. Recommend if staying in SA for more than a few days.
Stayed two nights. We were in a suite on the first floor. The room was cold, and we could not adjust the temperature adequately. It was raining outside and the window leaked. The tv remote did not work and the water quickly turned tepid while...More
Date of stay: December 2018
Response from IHGService, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 4 weeks ago
Thanks for choosing Candlewood Suites and taking the time to share your thoughts. I'm sorry your visit wasn't a complete success due to the underwhelming condition of the rooms that you were provided. I've noted your feedback as reference for future enhancements and...More
Having visited other Candlewood Suites hotels, I wasn’t expecting much. I chose this place because I needed a bed for one night with late arrival and early departure and close to my meeting site the next morning. When I arrived, I was pleasantly surprised by...More
It is an average place to stay on a budget. The location however is good, close to a few restaurants and shopping spaces. It is located close to a nice Indian restaurant, called Evans, and also has a Wattaburger place close by. It does not...More
Monday, the 12th, I went to the lobby and told the young lady at the desk I had no water. I wasn’t the only one and she was trying to call someone. An hour later, she tells me they won’t be getting anyone in until...More
Date of stay: February 2018
Thank Todd S
Response from IHGService, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 2 March 2018
Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to the absence of hot water during your stay. I have sent you a private message in an...More
Response from Candlewood S | Property representative |
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor... More
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor reviews within the city of San Antonio and rest assured, we are working very hard to ensure that your stay will be a safe, relaxing and memorable experience. I will personally ensure that you and your fiance' will have a wonderful weekend. We look forward to serving you with benchmark customer services.
Jeff Vienne - CHA
Candlewood Suites - Stone Oak
San Antonio, Texas 78259