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Best Western Plus Roland Inn & Suites

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Traveller (15)
Room & Suite (71)
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About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
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95Reviews
158Photos
1Q+A
8Room tips
Traveller rating
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  • 10
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Popular mentions
Very clean and they are very friendly, rooms very clean and comfortable have breakfast fresh the hotel is almost new I like to much and I will come again with my family the housekeeping make good job and work hard every day
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Response from TonyH4228, General Manager at Best Western Plus Roland Inn & Suites
Responded 4 weeks ago
Dear Luz v: Thank you for reviewing your recent stay at the Best Western Plus Roland Inn & Suites. We strive to ensure every guest feels welcome and able to relax in a clean and comfortable environment. We hope to see you again soon. Sincerely, Tony H.
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Hotel's Favourite
This hotel was perfect for the location, only about 10-15 minutes away from the heart of downtown San Antonio. We did have to take an Uber from our hotel to The Riverwalk due to how crazy the traffic was because the San Antonio Marathon was that weekend. I myself did compete in
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Response from BOB P, Owner at Best Western Plus Roland Inn & Suites
Responded 11 Dec 2018
Thank you for taking the time to fill out our online survey. We're happy to hear you enjoyed your stay with us! We do apologize for the lighting and I can tell you the issue has been resolved. All the lights now come on before sundown to make it easier to find the hotel!
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Our visit was a very short one nightery to attend a concert at AT&T Center. Uber to get there was quick and maybe about $10. However, DON'T rideshare to AT&T because to get out took over an hour. Back to the hotel. No issues but can't report on the shower. Easy access to
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Response from TonyH4228, General Manager at Best Western Plus Roland Inn & Suites
Responded 9 Jan 2019
Dear Yourmybutterhalf: Thank you so much for reviewing your recent stay at the Best Western Plus Roland Inn & Suites. We are pleased that we were convenient for you to be able to enjoy your event at the AT&T Center. I apologize for our breakfast not being ready on time and this and the cleanliness issue will be addressed with the staff. We hope you will visit us again soon. Sincerely, Tony H. General Manager
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The check inn was fast. The staff was very friendly and professional. The hotel is new beautiful Lobby. They have elevators. The rooms are very nice. The beds were very comfortable. The showers have good water pressure. This was just a great place to stay.
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Review collected in partnership with Best Western
Response from TonyH4228, General Manager at Best Western Plus Roland Inn & Suites
Responded 8 Jan 2019
Dear Vacation39270648880: Thank you for reviewing your recent stay at the Best Western Plus Roland Inn & Suites. Your comments are very much appreciated and will be shared with the staff to encourage them to continue to provide only the highest level of service and hospitality. We hope to see you again soon. Sincerely, Tony H. General Manager
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+6
We stayed here for 3 nights. I wasn't impressed at all! First of as l snd most important, the room wasn't very clean. Hsir from previous guests, dirty toilet seat and more. The pillows were hard and not comfortable at all and blanket was thin with no extra in the room. Our
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Response from TonyH4228, General Manager at Best Western Plus Roland Inn & Suites
Responded 3 Jan 2019
Dear Korneto: We appreciate you taking the time to evaluate your recent stay with us. I offer my sincerest apology for your experience and assure you the housekeeping issues will be dealt with so that no other guest will experience what you did. Our goal is to ensure each guest feels welcome and able to relax and we will make appropriate adjustments to ensure this does occur. We hope you will give us another chance to show our commitment to service and hospitality. Sincerely, Tony H. General Manager
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Photo provided by managementBest Western Plus Roland Inn & Suites
Double Queen Guest Room
Photo provided by managementBest Western Plus Roland Inn & Suites
Photo provided by managementBest Western Plus Roland Inn & Suites
Photo provided by managementBest Western Plus Roland Inn & Suites
Photo provided by managementBest Western Plus Roland Inn & Suites
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12345615
how far from River Walk?
5 minutes
0 votes
"Do Not leave your "Do Not Disturb" sign on your door past 9 am if you want the room serviced."
"The entire hotel is quiet, even though it's right off of the interstate. Ice makers are on the first and third floors."
"Choose room facing AWAY from highway for better view"
"Be pleasant to the desk agent."
"we faced freeway had a nice view and didn't experience road noise"
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12
PRICE RANGE
US$ 107 - US$ 182 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan AntonioEast Side
NUMBER OF ROOMS
69
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