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Extended Stay America - San Antonio - Colonnade

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Traveller (21)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent34%
  • Very good18%
  • Average16%
  • Poor14%
  • Terrible18%
Travellers talk about
“clean towels”(2 reviews)
“great room”(3 reviews)
“six flags”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Extended Stay America - San Antonio - Colonnade
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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Reviewed 9 August 2016 via mobile

This hotel is not very clean, I think because it come with kitchen, the room kind of smell , I also saw ants in the bathroom ,hair on the pillow and the bed , carpet is dirty , there are not breakfast . So disappointed...More

Thank Abigail c
Response from Manager_11525, Manager at Extended Stay America - San Antonio - ColonnadeResponded 16 August 2016

The staff and I read your comments about your stay with us. The cleanliness and odor issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am deep cleaning the room shampooing the carpet and...More

Reviewed 4 August 2016

The hotel was affordable prices. The hotel has an exercise room and an outdoor swimming pool. The room is fairly room for 5 people. There was a kitchenette which was nice to have to store snacks and foods. We didn't have much time to cook...More

Thank hnre
Response from Manager_11525, Manager at Extended Stay America - San Antonio - ColonnadeResponded 12 August 2016

Thank you for your recent review of your stay. I am sorry to hear that the a/c didn't cool the entire room. In response to your feedback, I am replacing the a/c unit. Thank you very much for providing us with your feedback. If you...More

Reviewed 29 July 2016

I spent 4 days and 3 nights while my child was at college orientation. I was very satisfied with my stay. The front staff was great (Ronnie and Dennis). They were very friendly and helpful.The room was extremely huge. It looks exactly like the pictures...More

2  Thank tarsha l
Reviewed 26 July 2016 via mobile

The Good: This hotel was inexpensive, roomy, conveniently located to lots of shopping and attractions, and had a polite staff. It is nicer than hotels I have stayed at in San Antonio and paid three times the price....definitely a good value. The Bad: I have...More

Thank BHfamily17
Response from Manager_11525, Manager at Extended Stay America - San Antonio - ColonnadeResponded 1 August 2016

Thank you for your recent review of your stay. I am sorry to hear of the issues tou endured in your room. In response to your feedback, I am contacted our contractor to have the room treated properly. Thank you very much for providing us...More

Reviewed 13 June 2016

I stayed here for about a month and a half while I was working in the area. The only issues I had were the rooms are only cleaned once a week if you stay very long and that just wasn't enough. You have to ask...More

2  Thank fedzman
Response from Manager_11525, Manager at Extended Stay America - San Antonio - ColonnadeResponded 14 June 2016

Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were not pleased with our housekeeping policy and our laundry facilities. Still, it's great to hear that you were pleased with your stay overall. Your...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 80 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 80 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (21)
Room & Suite (21)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Jenn C
20 January 2018|
Answer
Response from amariah1980 | Reviewed this property |
I do not remember being charged with additional fees.
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Room Tips
"If you get a room that is at the end of the hallway, its faster to walk the stairs than to wait for the..."
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"The top floor was pretty quiet as there isn't anyone above you walking around but you can still hear..."
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"Stay here if you are broke and there is no other place available."
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"We had rooms on third floor and first and all were great"
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