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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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#141 of 354 Hotels in San Antonio
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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203 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Showing 195: English reviews
Duvall, Washington, United States
Reviewed 17 January 2015

You should definitely stay at this hotel if you want somewhere that nails all of the important things. You should not stay here if you are a diva and are going to whine about paper coffee cups and slow elevators. You should stay here if you want a clean room, a super comfy bed, outstanding service, a good breakfast, in...

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Helpful?
1Thank Caleb N
Reviewed 10 January 2015

Very disappointed in Fairfield. Room was dirty, toilet ran all night long. Management would not assist or fix. Front desk manager was very rude and unprofessional. I'd rather sleep on the street than stay at this Fairfield inn again. Very poor quality hotel.

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1Thank 69dodge
Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.

Houston
Reviewed 3 January 2015 via mobile

This was suppose to be a small relaxing get away and it was anything but. We are so disappointed. We have stayed at a few Marriotts in San Antonio, never ever have had a problem. We decided to stay at one away from our normal area. From the moment we checked in the front desk clerk was on the phone...

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1Thank Stephanie R
Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.

YANKTON
Reviewed 2 January 2015 via mobile

Just got done syaying at this hotel. We planned a family vacation for over the New Year To Sea World to see the fireworks. The room itself was a decent room. Bed was ok. Breakfast was good. Staff in breakfast area was great. However front desk clerk was a liar. We got there the first night and went down to...

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Helpful?
1Thank Lorri C
ThankYouForStaying, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Guest, Thank you for taking the time to offer feedback on our hotel. I can only imagine how upsetting the conditions were for you during your recent stay with us and I sincerely apologize for failing to meet your expectations. The pool issues have been resolved and we will continue training our Front Desk associates to properly respond to...

El Paso, Texas
Reviewed 29 November 2014 via mobile

We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to help. The housekeeping staff was amazing. Our extended family had 4 different rooms with a...

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Helpful?
1Thank Juliet M
Texas
Reviewed 4 November 2014

We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late in the year is unpredictable. Near shopping and food establishments. Only complaint was the parking...

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Thank shae1217
Fort Collins, Colorado
Reviewed 21 October 2014

This was a basic airport property. Not fancy, but it is clean. The main disappointment is that the shuttle stops running at 11 p.m. If a property advertises itself as an "airport property with a shuttle service" they should provide this service during flying hours. As a result, we had to rent a car--not happy!!

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1Thank travelcolomama
Kirk A, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for sharing your experience at our property. I am incredibly sorry you had to rent a car due to the misunderstanding of hours of operation with our shuttle service. I am sure that was an unexpected expense not budgeted in your travel plans, which would frustrate anyone. We will take this review into consideration as we re-evaluate...

Reviewed 14 October 2014

In the process of having my bathroom remodeled, I needed a place to hang my hat for a night. Wanted something with an indoor pool/spa so picked Fairfield as it was close to my house. Upon arrival, I was greeted by Anastasia at the front desk. She was very friendly, and took care of checking me in with no problems....

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Thank betbrit
Washington DC, District of Columbia
Reviewed 9 October 2014 via mobile

I stay at Marriott properties all the time and this was my first experience staying at a Fairfield property. Never again will I stay at fairfield property. Overall I was not satisfied with the room. The room was small and it appeared to have water damage under the sink which was covered up by peeling off wall paper. I will...

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1Thank 115greg
Rutherford, New Jersey
Reviewed 5 August 2014

I originally booked the Courtyard Marriott North Star Mall, but they didn't have any rooms with fridges, & they were having issues with plumbing so they sent me over here and hooked me up with some Marriott points for the inconvenience. The location is great and they will pick you up from the airport and it's about a 3-5 minute...

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Helpful?
Thank ShannonW3
Kirk A, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. Kind Regards, Kirk Anderson

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: ₹ 6,217 - ₹ 12,301 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#8 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and other travellers.
1 question
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South Padre Island, Texas
2 months ago

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Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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