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Hawthorne Hotel

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#1 of 2 Hotels in Salem
Certificate of Excellence
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1,876 Reviews from our TripAdvisor Community

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Showing 1,853: English reviews
Ashaway, Rhode Island, United States
Reviewed 28 September 2014

Great stay!Have not slept better at a hotel before.The staff were extra nice and friendly.The coffee was fantastic and the breakfast we had was very tasty.The location was also ideal and the room very clean.The only downside was no on-site pool and the toilet paper roll in the lobbies mensroom was placed to high up and was hitting my shoulder,otherwise...

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Helpful?
Thank Craig L
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Craig L, Thank you for your review of the Hawthorne Hotel. I’m glad that you had a restful night’s sleep with us! We receive many compliments on our mattresses (made right here in Salem), pillows, and cozy bedding. We do offer complimentary passes to the local YMCA which is home to two swimming pools, so should you ever stay...

Lawrenceville, New Jersey
Reviewed 27 September 2014

When I arrived to check in on Tuesday, September 23rd, I found out I was VIP for Wednesday. WOW!! This is my second time staying at the Hawthorne Hotel and loved everything about it. They flew two flags of my choice and I selected New Jersey since it's my home state and Russia because of my heritage. The staff was...

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1Thank Lena R
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Lena R, Thank you for your review of the Hawthorne Hotel. We absolutely LOVE our VIP of the Day program and how it enables us to make our guests feel a little more special than we already do as well as get to know those guests a little bit better—usually through the flags they choose! I’m glad that you...

Ipswich, Massachusetts, United States
Reviewed 26 September 2014

All staff were smiling, willing to assist you in any way to make your experience the best! Comfortable rooms/beds. Food was great and plentiful! Lobby was warm and inviting. Great place to gather for coffee prior to our breakfast time. A very positive experience for all members attending. I would highly recommend the Hawthorne Hotel for an event our just...

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Thank Roberta W
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Roberta W, Thank you for your review of the Hawthorne Hotel. I’m glad that you enjoyed your stay with us and hope that your reunion was just as enjoyable. No doubt you are aware that the Hawthorne hosts a number of events, big and small, throughout the year. We take great pride in making each one special for our...

East Hampton, Connecticut
Reviewed 26 September 2014

The front desk staff was very professional and personable. I forgot my toothpast (ugh) and when I asked where could I go to purchase a tube, the front desk staff replied with, "Nowhere, we will take care of that for you at no charge." I know it is customary for hotels to do this but they were noticably more than...

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Helpful?
Thank rob w
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear rob w, Thank you for your lovely review of the Hawthorne Hotel! I’m pleased you enjoyed your stay with us and that our Front Desk team was so wonderful in assisting you when you found you had forgotten your toothbrush. We believe that we are not a part of the hotel business but the hospitality business, and I am...

Piedmont, California
Reviewed 25 September 2014

I stayed for two nights on business to nearby Beverly. I was enamoured of the historic building which seemed mostly in good shape. Ditto for the queen bed room I had. The bathroom was tiny but I'm a city gal so not expecting a McMansion type set up. Those with wider girth may find the bathrooms difficult to get in...

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Helpful?
Thank Jina_94610
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Jina_94610, Thank you for your review of the Hawthorne Hotel. I’m pleased that you enjoyed the charm of our historic Hotel, and that our staff was helpful in directing you to an appropriate tour. While I am sure some people will appreciate your sharing your opinion about other guests in our Tavern, I doubt that all will. As a...

Boston, Massachusetts
Reviewed 24 September 2014

We stayed 2 nights as we were holding our wedding reception at the hotel in Sofia's. The wait staff and front desk staff were outstanding and very accommodating with any of our requests or questions. The food at both the reception and breakfast the next morning was absolutely fantastic. The room we stayed in both nights just could have used...

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Helpful?
Thank Scott B
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Scott B, Congratulations to you and your new bride! We appreciate you taking the time to share your experience with us, and I’m pleased that overall you enjoyed your wedding and your stay with us. I’m sorry that you had some issues with your room. During our busier season, it is often difficult to set aside rooms for heavy...

Allison Park, Pennsylvania
Reviewed 23 September 2014

Beautiful older hotel right in the center of Salem. Walkable to everywhere. Classic rooms with modern amenities. Really enjoyed the Tavern on the Green with great service by Allison, Andrew, and Liz. Can't wait to go back.

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Thank Uptown_Rob_79
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Uptown_Rob_79, Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us and that you appreciated our historic charm combined with our ability to meet the needs of our modern guests. I’m also glad that you took advantage of our cozy Tavern on the Green restaurant and will be certain to pass along...

Reading, Massachusetts
Reviewed 23 September 2014 via mobile

I attended a multi day conference at the Hawthorne and I just can't say enough about the over the top service provided. What struck me most was how genuine and sincere the staff is and how committed they are to making your guest experience the best possible. It's obvious that they love their jobs and what they do. Mia-Kay, Sara,...

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1Thank flippium
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear flippium, Thank you for your glowing review of the Hawthorne Hotel. I’m so pleased that you enjoyed the conference you attended. You are correct that our staff is committed to offering our guests a wonderful experience. We choose staff members who fit our belief that we are not in the hotel business but in the Hospitality business. I am...

New York City, New York
Reviewed 22 September 2014

We attended a wedding that was at the Hawthorne Hotel. The wedding was beautiful and in a perfect location to the rest of Salem. The beds were comfortable and the staff is very helpful, nice and accommodating. We were able to walk to everything we wanted to see in Salem as well. The only negative is that this is an...

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Thank Michele G
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Michele G, Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us, as well as the wedding you attended. Because we are a historic hotel, our room sizes do differ from those of a conventional chain hotel. We think we make up for this, though, with charming, individually furnished rooms, and excellent...

Strasburg, Pennsylvania
Reviewed 22 September 2014

The hotel is located in the middle of the tourist attractions, therefore, we left the car parked and we walked everywhere. The hotel rooms are on the small side but they are VERY clean. The bed was fantastic with a nice mattress, sheets, and pillows. We slept very soundly. Also, the hotel has quiet time so people are able to...

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Helpful?
Thank Andreaj22
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Andreaj22, Thank you for your review of the Hawthorne Hotel. I’m pleased that you found your room to be so comfortable and well cared for. We kept our guests’ comfort in mind when we chose our mattresses and bedding, and we often receive compliments from guests about how well they slept. In fact many of our guests buy new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Tavern on the Green
Tavern on the Green
Cuisines: American, Bar, Pub
Nathaniel's
Nathaniel's
Cuisines: American, European, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
Official Description (provided by the hotel)
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 

Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, On Salem Common, Salem, MA 01970
Region: United States > Massachusetts > Salem
Price Range: ₹ 8,526 - ₹ 15,893 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hawthorne Hotel Salem
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorne Hotel staff and other travellers.
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Questions? Get answers from Hawthorne Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“i have no tips...I guess al the rooms are beautiful”
 of 5 bubbles 452celae, 7 Jan 2017 | Read review
“If you like a large room inquire about that when you make your reservation.”
  • December sunrise, over the rooftops and out to sea
 of 5 bubbles , 29 Dec 2016 | Read review
“corner suites are large and sunny and less noise”
 of 5 bubbles angels333harrison, 28 Dec 2016 | Read review
“Any rooms will be lovely.”
 of 5 bubbles walshy54, 8 Dec 2016 | Read review
“8th floor is supposed to be very haunted. We stayed on 4th.”
  • 4th floor room
 of 5 bubbles , 24 Nov 2016 | Read review
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