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Westin La Paloma Resort and Spa

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#16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,692 Reviews from our TripAdvisor Community

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There are newer reviews for Westin La Paloma Resort and Spa
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Showing 2,665: English reviews
Maricopa
Reviewed 2 weeks ago via mobile

Worst stay ever. Ask to be by pool, got a basement room. Pool shut down by 5pm. No service no towels. Beautiful scenery but could have got that from circle k. No menu in room. Babies crying out the door and down hallway. 10 minutes before phone answered gor room service. Horrible. Save uour money. I'll pay to leave this...

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Helpful?
1Thank 48beth123
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your recent experience with us. I do apologize that Sabinos Grille was not open during the time you hoped to dine with them. Our Azul restaurant is more than delighted to serve you while you lounge pool side if Sabinos Grille is ever not open. In regards to the other inconveniences you...

Indianapolis, Indiana
Reviewed 2 weeks ago

We loved the property but not the room. As most people commented, the pool and grounds were fabulous. We really enjoyed the pool area. However, there was a musty smell in the room, likely from the mildew in the shower and no exhaust fan in the bathroom. A little bleach sprayed in there would have done wonders! The curtains, carpet,...

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Helpful?
2Thank Kyle A
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking time to share your experience. I do apologize that the room did not meet your high expectations or our even higher standards. Your comments will be shared with our leadership team; we value your honest feedback and we are always looking for ways to improve. We do hope that you will consider giving us an opportunity...

Toledo, OH
Reviewed 2 weeks ago

I was really disappointed when I won this property on Hotwire. It was listed as a 4* in the La Paloma area with 10/10 customers recommending. The rate was around $200/night with resort fees. My biggest concern was the size of the resort, as I was traveling with my 84 year old mother. The front desk employee was so accommodating....

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Helpful?
2Thank tamaralea
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us and your 5-star review! I am so pleased to hear that your memories of our wonderful sunsets will stay with you. We certainly hope to have you both stay with us again soon. Be Well, Jim Morrissey-General Manager

Aspen, Colorado
Reviewed 2 weeks ago

This Westin is unlike the Westin brand I'm used to-dirty, older rooms, bad service, etc. The staff is so incompetent, it was extremely frustrating. The bellman insisted on keeping our luggage, saying they would drive us to our room, as the grounds are large. After waiting a half hour, we took our luggage and asked the front desk for directions....

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Helpful?
1Thank worldtravellerZG
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

First thank you for taking the time to share your concerns and experience regarding your stay with us. I would like to assure you that your comments have been shared with our leadership team to ensure a solution to these problems are found. The customer service and attention to detail obviously did not meet your high expectations or our brand...

Mid Atlantic
Reviewed 2 weeks ago

Clean and neat facility. Attended a medium size business meeting. Meeting rooms are sufficient, food service is up to par. Guest rooms are comfortable, normal set up and amenities. For as small as Tucson is, it's a bit of a drive to the airport, but does not detract from the overall rating

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Helpful?
Thank businesstraveler44
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5-Star review. It was a pleasure having you stay with us and we certainly look forward to your next stay with us. Be Well-Jim Morrissey-General Manager

Charlotte, North Carolina
Reviewed 2 weeks ago

I visit Tucson at least once a year to visit the gem and fossil show. I am a loyal SPG member and try to stay in Westins. Last visit this property was somewhat disappointing but I decided to try them again this year. They were much improved and the service was excellent - much better than before. The only weakness...

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Helpful?
1Thank Charles R
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience and your 5-Star review. I am pleased to hear that you decided to come back this year and we were able to exceed your expectations. We certainly look forward to your next stay with us. Stay Well, Jim Morrissey-General Manager

Reviewed 2 weeks ago via mobile

Three sisters get together each year for a few days. We prefer a warm place and a suite so we can all stay together. At La Paloma we found a beautiful hotel with lovely grounds and pools. Also a great water slide! Our suite met the request of being large with two bathrooms but was a bit disappointing for amenities....

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Helpful?
Thank Dianne B
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us. I am glad to hear that you and your sisters enjoyed your time with us. It is not a part of our Westin Brand Standard to have dishes in the suites because we are not considered an extended stay property. However, if that is something that you would like to have, simply...

Highland Village, Texas
Reviewed 3 weeks ago

Visited the restaurant on the premises during our last visit to Tucson (Azul), fell in love with the view and resort grounds, and knew I wanted to stay here upon our return. Recently returned to Tuscon and this resort did not disappoint. Booked a "normal" room, unknown if we were upgraded due to being starwood members, but we were placed...

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Thank Moments4Life
Texas
Reviewed 3 weeks ago

I was here recently for a convention and spent 4 glorious days at this location. Mind you I arrived , one of the few solo travelers in the group, with very high expectations being a Westin and having stayed at many thinking first and foremost how safe does it feel, ease of navigation etc. All expectations were exceeded by the...

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1Thank OrlandoTravelerTexas
Reviewed 3 weeks ago

When here you must see Gabrielle at the Courtside Cafe, She makes the best breakfast sandwiches and her wonderful disposition and courteous attention is an added bonus. I like it much better than the hotel breakfast in the lobby/main building.

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Helpful?
Thank Bryan S
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience! We will certainly recognize Gabriella for her all that she does. We look forward to your next stay with us. Stay Well, Jim Morrissey-General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: ₹ 10,410 - ₹ 24,879 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“desert view”
 of 5 bubbles kjdorer, 22 Mar 2017 | Read review
“think all have lovely views..we were on the golf course side, but the desert side is also pretty”
 of 5 bubbles 710gayleb, 16 Mar 2017 | Read review
“no elevator so first floor might be a good choice”
 of 5 bubbles Shybz, 14 Mar 2017 | Read review
“Upper floors offer the best views.”
 of 5 bubbles Pollywb, 11 Mar 2017 | Read review
“A Building”
 of 5 bubbles tamaralea, 7 Mar 2017 | Read review
5 of 5