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In short - this is a LARGE conference hotel that should be branded as a Marriott, not a JW. Think of the 1000 Room Marriott attached to your city’s convention center, at least as far as the hard product goes this is what you’ll get...More
I traveled here with my husband as a precursor to a business meeting a few days later. We enjoyed every restaurant onsite including the full service Starbucks.
Outside on the patio we loved the live music by a singular professional guitar player & the multiple...More
Definitely not a terrible place, but definitely not worth the price. Odd smell to the room. Worn, outdated furniture and bathroom decor. The towels are rough and dingy. My "spa package" comes with a $30 service fee for each "included" spa service? The heater in...More
Thank KERRY A
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & SpaResponded 3 days ago
Dear KERRY A,
Thank you for taking the time to review your stay with us. We were pleased to note how happy you were with our friendly staff. We're sorry you feel we did not merit the rate you paid. We conduct regular surveys to...More
I attended the Tucson Gem and Mineral show during the end of January thru the beginning of February, 2018. I stayed in the JW Marriott Starr Pass for the eighth year. Unfortunately, the hotel was rather disappointing. The pictures below show how much the rooms...More
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & SpaResponded 1 week ago
Thank you for being a loyal Marriott customer and for taking time to evaluate your stay. We are truly sorry that we did not live up to the standards that you expected from us. We have taken note of the issues you outlined...More
We haven't been to Tucson for almost a decade, and this was our first time at the Starr Pass Resort and this side of Tucson in general. We had been visiting in either February or April for nearly twenty years. Previously we stayed near the...More
We do not have tennis courts at the JW Marriott Tucson Starr Pass Resort. The Wyndham Starr Pass Time Shares have sport courts that our guests can use upon availability and they are located 1 mile away. The closest full... More
We do not have tennis courts at the JW Marriott Tucson Starr Pass Resort. The Wyndham Starr Pass Time Shares have sport courts that our guests can use upon availability and they are located 1 mile away. The closest full tennis courts is at Pima Community College approximately 3 miles from our resort.