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Holiday Inn Express Hotel & Suites Tucson Mall

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Traveller (60)
Room & Suite (40)
Pool & Beach (6)
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Overview
  • Excellent32%
  • Very good37%
  • Average19%
  • Poor8%
  • Terrible4%
Travellers talk about
“refried beans”(3 reviews)
“chorizo”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (196)
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174 results
Traveller rating
58
58
34
17
7
Traveller type
Time of year
LanguageEnglish
58
58
34
17
7
Show reviews that mention
All reviewsrefried beanspriority club memberschorizokitchen sinkbreakfast roompriced hoteltwo queen bedsbathroom areayogurtthe room was nicefront desk staffnice propertyhot tubbreakfast was includedsmall fridgeclean hotelcoffee maker
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1 - 5 of 174 reviews
Reviewed 2 weeks ago

Located right next to a veterinarian schools barnyard, old and poorly managed. It’s dirty, most things were broken, elevator, pancake machine, etc. breakfast was poorly serviced and just a really bad place to stay.More

Thank Kenneth A
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded today

Hi Kenneth A, Thank you for your review and for staying with us. I’m very sorry for the conditions you experienced during your stay. I would like to address this with you further and have sent you a private message in an effort to obtain...More

Hotel's Favourite
Reviewed 20 January 2018

We stayed as a family of five and had the two queen room with a sofa bed. We had plenty of space to spread out. We loved having the free breakfast in the mornings! It was ok, not great, but it is sufficient to get...More

Thank Momof3boys11235
Reviewed 3 weeks ago

Located near the Largest Shopping Mall this Holiday needs a little over haul. The front desk staff were very friendly as were the cleaning staff. The building is tired and in need of a remodel - good selection for breakfast except for the fruit. We...More

Thank LDM52
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 1 week ago

Hello LDM52, Thanks for choosing to stay with us and for leaving a review. I am happy that you found our staff commendable. However, it is regrettable that that general condition of the property, the elevator and the food selection affected your overall satisfaction. Your...More

Reviewed 4 weeks ago

I've stayed in two Holiday Inn's in Tucson over the past few years, and this one is the worst. Generally a poorly managed hotel. Computer and printer in the business center not maintained, paper in the printer, and not functioning internet access. It took three...More

Thank pjriccio
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 2 weeks ago

Hello pjriccio, Thank you for your feedback and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received an overall service which was unacceptable. We constantly strive to provide an environment...More

Reviewed 5 March 2018

The breakfast was outstanding. The location was central to all we wanted to do.Very close to great restaurants, an outstanding mall, and the interstate. However, it is older and in our room the bathroom floor was uneven and had a moldy smell. When we came...More

Thank diabeticeducator
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 3 days ago

Hello diabeticeducator, I am happy that you enjoyed the breakfast selection and that our location worked for your travel needs. On the other hand, we sincerely apologize for the unavailability of the elevator and the level of service you received. Your feedback has been taken...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$ 103 - US$ 206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$ 103 - US$ 206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (60)
Room & Suite (40)
Pool & Beach (6)
Dining (4)
Questions & Answers
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Room Tips
"Stay anywhere else."
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"The even number rooms would probably give you a better view."
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"Ask for a room that does not face the cattle holding area next door."
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"ask for a room with a mountain view"
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