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Sheraton Tucson Hotel and Suites

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Sheraton Tucson Hotel and Suites
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560 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Tucson Hotel and Suites
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Showing 548: English reviews
Bellflower, California
Reviewed 28 August 2012

I stayed with you a week ago and I already missed my time there. Excellent customer service by front desk staff! I was able to print an important document on the spot. Rooms are spacious and large for family of 4. Pool was time was the best. Great memories! Just check your elevator signs for me. Need your attention immediately.

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Helpful?
Thank CJTOrres_12
ManagementTucson, General Manager at Sheraton Tucson Hotel and Suites, responded to this review

Dear CJTorres_12: Thank you so much for your good review. I will pass along your compliments to our staff. It is good to see that the room accommodations satisfied your needs. I am happy that you were able to enjoy the pool area for the fun time, and to take advantage of our Link at Sheraton powered by Microsoft for...

Reviewed 24 August 2012

I didn't think it would be so incredible!!! It was awesome the location was right by my cousins house, the room were great clean it is unspeakable about how nice my stay was I would definitely recommend this hotel and I would definitely stay again!!

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Helpful?
Thank 0622bluefish
ManagementTucson, Manager at Sheraton Tucson Hotel and Suites, responded to this review

Thank you so much for the favorable review 0622bluefish! We are always pleased to hear when we receive great feedback and will ensure we share it with the team. Thanks again for staying with us and we look forward to seeing you again in the future!

Chicago, Illinois
Reviewed 21 August 2012

We stayed at this property for the past two years and noticed quite a difference from one year to the next. The hot tub jets still don't work after two years, and there is a big hole in the tile at the pool shower. Also, the carpets in our room was stained, as was the lampshade, and the stain on...

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Helpful?
Thank rhonda8021
ManagementTucson, Manager at Sheraton Tucson Hotel and Suites, responded to this review

Thank you for always choosing to stay with us. We appreciate your feedback both positive and negative. Unfortunately, earlier in the month we were waiting on a new motor for our hot tub. It has since been replaced. The issues you mention in the room are inexcusable and we do apologize for not noticing them prior to your arrival. We...

Lewiston, Maine, United States
Reviewed 18 August 2012

First of all this hotel claims they are a 3.5 star hotel, that is why we chose it. When we checked in the lobby was really nice, great setting. It was around 2, and they only had one person checking in/ checking out. We had to wait 15 minutes before she could even talk to us! Then the phone kept...

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Helpful?
Thank Tricia B
ManagementTucson, Manager at Sheraton Tucson Hotel and Suites, responded to this review

Dear Tricia B, Thank you very much for your feedback regarding your recent stay. It is through comments such as yours that we are able to make any necessary improvemnt to ensure guest satisfaction. I am very sorry to hear about the issues you mentioned regarding the front desk and condition of the room. It is certainly unfortunate that you...

New Haven
Reviewed 13 August 2012

This hotel is located close to many popular attractions. It's a short drive to just about everything including Sabino Canyon & Ventana Canyon (15-20 mins). It's about 30 mins from the airport and the Tanque Verde Horse Ranch. The service was excellent and the rooms are great. If you decline housekeeping as we did, you receive a $5 credit each...

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Helpful?
Thank sunnydays007
ManagementTucson, Manager at Sheraton Tucson Hotel and Suites, responded to this review

We’re excited to hear that you enjoyed your stay with us. Your positive comments are greatly appreciated!! Your request to decline housekeeping service helps in our efforts to push towards our green program, which in turns helps our environment. I’m pleased to hear that you both enjoyed our live music while dinning on our outdoor patio. We will be sure...

Encinitas, California
Reviewed 26 July 2012

I have stayed at this facility over the last 6-8 years. Over time it really needed a facelift. The renovation is well done, the new lobby is great, welcoming and has little conversation areas, lots of computers and the Starbucks mini cafe is perfect. Suites are well appointed with amenities and bed is very comfortable. The cleanliness of our room...

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Helpful?
Thank 1Eeyore99
ManagementTucson, Front Office Manager at Sheraton Tucson Hotel and Suites, responded to this review

Thank you for your response and your loyalty to our hotel. We are very excited about our newly renovated lobby which includes our Starbucks café, Link @ Sheraton powered by Microsoft Office, Sheraton Fitness Center and our restaurant newly redesigned Fire + Spice. All of our items in the room can be purchased at Sheraton.com (which includes our famous Sheraton...

Reviewed 17 July 2012

I stayed here on business as the hotels I normally stay at were booked. The rooms were mostly clean, the bathroom had a few years of grunge that needed a reno as I don't believe cleaning would get it. The elevator is outdoors and has no fan or ventilation and smells so bad, I was gagging. But the worst was...

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Helpful?
Thank TerraNovaExplores
ManagementTucson, Manager at Sheraton Tucson Hotel and Suites, responded to this review

Dear Buglo, I am terribly sorry to hear about your experience with the hotel and restaurant - it sounds like your experience was very dissatisfactory. It is upsetting to hear when we dont meet the guests expecations and I would like to extend my deepest apologies for that. If you would like to discuss in further detail, please free to...

pacific palisades, ca
Reviewed 16 July 2012

The Sheraton hotel and suites was average for an older hotel that hasn't been remolded in some time . The hotel is showing it's age in public areas and the elevators. The front staff was courteous and polite. The rooms were clean and everything in the room worked fine, the beds were very comfortable. The hotel is a ways off...

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Helpful?
Thank clubcar165
ManagementTucson, Front Office Manager at Sheraton Tucson Hotel and Suites, responded to this review

Thank you for your review. We appreciate your kind comments regarding our front desk staff, I’ll be sure to let them know. Our hotel is located in the middle of town. We are conveniently located to main attractions by 15 to 20 minutes, such as, Sabino Canyon, Saguaro National Park, and Tucson Convention Center, just to name a few. We...

NM
Reviewed 7 July 2012

We have stayed here in the past and it was fine. But this time is was worse than bad. To add insult to injury when we made a complaint it was totally ignored. The room could be comfortable if you don't mind outdated (which I don't) but on top of that it was so dirty that it was unhealthy, we...

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Helpful?
Thank NMPogo
ManagementTucson, Front Office Manager at Sheraton Tucson Hotel and Suites, responded to this review

Thank you for your review. I apologize for all the challenges faced in your recent stay with us. I am sorry we did not exceed your expectations as we should have. Your response to the problem should have never been ignored and your added points should have never taken a month to be reissued. As part of the management team...

Samntha
Reviewed 25 June 2012

The king size bed and the check-in staff are the only things I liked about this hotel. The hotel is older and 'dingy'. The king suite offered a spacious living room and bedroom. The bathroom was very small and uncomfortable. The bathroom is located in the bedroom and the bathroom sink was on the outside next to the bedroom dresser....

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Helpful?
1Thank AGM-222

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 

Additional Information about Sheraton Tucson Hotel and Suites

Address: 5151 E Grant Rd, Tucson, AZ 85712-2116
Region: United States > Arizona > Tucson
Price Range: ₹ 6,910 - ₹ 13,103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Tucson Hotel and Suites 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Sheraton Tucson Hotel Tucson
Tucson Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Tucson Hotel and Suites staff and other travellers.
2 questions
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San Rafael, California
10 months ago

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Questions? Get answers from Sheraton Tucson Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one of the refurbished rooms”
 of 5 bubbles DenverSkiNut, 2 Mar 2017 | Read review
“choose another hotel”
 of 5 bubbles tommygalloway, 24 Feb 2017 | Read review
“Don't stay here”
 of 5 bubbles mukeshg9, 18 Feb 2017 | Read review
“Don't stay here - this is not what Sheraton hotel is normally like.”
 of 5 bubbles NickB100001, 13 Jan 2017 | Read review
“Contact property in advance. Join their frequent traveler (SPG) program.”
  • I was in a renovated room, with no mini-fridge
 of 5 bubbles micmac99, 18 Dec 2016 | Read review
5 of 5