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I'm hoping our experience improves with the rest of the stay, but for now we're off to a rough start. We stayed here last year and enjoyed it enough to return, but right now I'm regretting not going for an air bnb. When I made...More
Thank Elizabeth O
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 3 days ago
Thank you for sharing your concerns with us. We are sorry to hear that the room you booked was not what you were expecting. Please accept our apologies for any confusion you experienced with selecting the room during your reservation process.
I got a suite which is newly renovated, I like the colour, it's fresh and energetic! Two TVs, couch, big shower space. The perfect thing is that self served laundry is available, good for people with long trip and no need to go to Laundromat....More
1 Thank Rita F
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 2 October 2017
Thank you, Rita for the review.
We greatly appreciate your feedback and are glad to hear that you enjoyed your recent stay with us. Our suites do have the glass doors for extra light and that classic Tucson indoor/outdoor feel. Please accept our apologies that...More
Very inattentive and unprofessional check-in staff. Both reception personal acted distracted and I got the impression my checking in was a burden for them. Both were very young and were perhaps very inexperienced and if so shame on management for placing them in...More
Thank Frank M
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 3 weeks ago
Please accept our apologies for your experience. Our restaurant, the Glowbal, opened recently and we apologize that our staff was not fluent in speaking to the choices available to you. We will work on fixing educating all employees on the new restaurant. The hotel is...More
I visited with my husband and 2 year daughter for the UofA Family Weekend and chose this hotel for the proximity to the university as well as the perception of Sheraton hotels.
We checked in at 3 am in the morning after driving over 8...More
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 4 weeks ago
Thank you for taking the time to share your feedback with us. As you referenced, our restaurant recently was renovated and reopened under a new restaurant concept, the Glowbal. This included a new menu update and we are very sorry to hear we missed your...More
The 2-room layout of the hotel room with a common room and pull out couch and a separate bedroom with two beds worked well for our family. The rooms were well appointed and comfortable. The balcony overlooked the pool and hot tub which were never...More
Response from SheratonTucson, Director of Sales at Sheraton Tucson Hotel and SuitesResponded 13 October 2017
Thank you for your five rating! We are glad you enjoyed your stay with us. If your travels bring you back to Tucson, we hope to see you again.
Director of Sales
US$ 80 - US$ 223 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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