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I stayed here for five nights for a work conference. Due to weather in my home state, I arrived a day late. I called the hotel the day I was supposed to arrive and advised of my late arrival. When I arrived the next day,...More
Date of stay: December 2018
Thank Kristen S
Response from RalphS829, General Manager at Sheraton Albuquerque UptownResponded 3 days ago
I am sorry to hear about the challenges you experienced during your stay with us and can certainly understand your frustration. I agree with you that we have a beautiful city, I would love the opportunity to spoil you when you come back...More
The room was clean and comfortable. The bed was as expected from a high quality hotel. I stayed on the 8th floor (top) which was the club level, I found everything up to standard and the people that work here are quality folks who did...More
Date of stay: October 2018
1 Thank Mike G
Response from Damen K, General Manager at Sheraton Albuquerque UptownResponded 17 October 2018
I am pleased to read your stay was excellent! I will pass on all of your kind words to my staff, especially the ones in the club lounge. Thank you for your business, and we look forward to your future stay.
Stayed for 20 days due to water leak in home. I also just had surgery (disabled vet). GM Damon upgraded our suite to help accommodate my recovery. Sharel at the front desk always greeted us with a smile and made us feel at home. Kartso...More
No negatives. Very pleased. Great part of town with easy walking distance to many restaurants or easy Uber/Lyft to other places. Parking was easy and felt like our vehicle was safe. Our room was very clean and spacious. The king bed was very comfortable and...More
From my initial experience at the front desk to my final departure 11 days later, I was consistently treated in a warm and professional manner by all hotel personnel. My room was spacious, nicely furnished, and offered all the amenities to make my visit enjoyable....More