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My wife & I stayed here for 3 nights while in town for a funeral. The woman who checked us in was not mean but certainly not eager to please nor helpful. She didn't tell us anything except what room we were in (no info...More
Just spent the night there. Free parking. Near the airport with a shuttle to the airport and to the rental car facility. Really nicely decorated property. On-site restaurant serves breakfast at a cost--not free. Evening cocktails available at a cost as well. Has small business...More
Response from Mallory S, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque AirportResponded 6 February 2018
Dear Valued Guest,
Thank you for taking the time to share you five out of five review! It is always a pleasure to see that our guests are finding everything to their satisfaction. As for Haley, she is a star employee and always has such...More
My two daughters and I stay a total of 2 nights here. We got the two room suite and I’d have to say it was about average. The pool was just outside our room. The bed was very comfortable. The only complaint I had was...More
Staff was friendly from check in to check out. Room was clean, however you could hear all the noise from the airport (which is not a problem at other airport hotels I have stayed at), and the walls were pretty thin so you could hear...More
Response from Shelli F, General Manager at Holiday Inn Hotel & Suites Albuquerque AirportResponded 3 weeks ago
Thank you for letting us know of the friendliness of our team and the cleanliness of your room. We appreciate hearing that as well as the other items you informed us about. I am not sure if there is anything we will be able to...More
Got upgraded to a suite which after seeing the suite wished I stayed in a regular room. Bathroom door stuck which made it difficult to open and close. Toilet was really low to ground. Check-in clerk was nice but must have not lived in the...More
Thank Boris W
Response from Michael R, Director of Sales at Holiday Inn Hotel & Suites Albuquerque AirportResponded 30 April 2018
I am so sorry to hear that your perception of the property was in any way negative. I have made note of the bathroom door issue and will ensure our maintenance staff resolve this as quickly as possible.
Thank you for your positive...More
Response from holidayinnabq | Property representative |
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the... More
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the end result was upsetting to you.
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"Top floor, rooms facing west have a great view of the valley!"