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We stayed for one night. The woman behind the counter (very businesslike and courteous) when we arrived told me that the shuttle to airport runs continuously in the mornings. When I asked her if I should make a reservation for it, I was told no,...More
Just spent the night there. Free parking. Near the airport with a shuttle to the airport and to the rental car facility. Really nicely decorated property. On-site restaurant serves breakfast at a cost--not free. Evening cocktails available at a cost as well. Has small business...More
Response from Mallory S, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque AirportResponded 6 February 2018
Dear Valued Guest,
Thank you for taking the time to share you five out of five review! It is always a pleasure to see that our guests are finding everything to their satisfaction. As for Haley, she is a star employee and always has such...More
I’ve stayed here several times in the past few years to catch an early flight. You can’t beat the location and price. I grabbed the free shuttle at 4:45am and was through airport security by 4:53! That said, the rooms need some serious help, I...More
Response from Mallory S, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque AirportResponded 1 week ago
Thank you for providing your feedback. We take all feedback very seriously and we absolutely assure we address the issues. Our maintenance staff are working very hard to assure these rooms meet all expectations. Again I apologize and hope you give us another...More
Stayed here for one night when we landed in ABQ late in the event. Hotel lobby and decor is generally nice. The room is very mediocre. We had a suite with a pull out bed, the mattress had a horrible stain on it, although was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque AirportResponded 1 week ago
Thank you for your stay and for taking the time to leave us feedback. I appreciate you as one of our valued IHG Rewards Spire Elite members! While I am glad that you found the hotel lobby and decor nice, I am sorry...More
We just spent two nights here, and highly recommend this hotel. Clean and very comfortable rooms with wonderful beds and bedding. Very quiet hotel. Heavy good quality doors and hardware ensure that there are no slamming doors to be heard. However it is the staff...More
Response from holidayinnabq | Property representative |
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the... More
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the end result was upsetting to you.