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All reviews evening reception premium suite cooked to order breakfast corner suite beautiful hotel complimentary breakfast business center free drinks breakfast staff fitness center downtown area hotel restaurant we've stayed balloon fiesta old town new mexico waffles
We stayed at the Albuquerque Embassy Suites for three nights during the opening of the Albuquerque International Balloon Fiesta. This hotel did not disappoint! From housekeeping to breakfast to the bar, staff was friendly and helpful. They even opened up breakfast at 5am for us...More
First I'd like to say that the entrance area to this particular hotel is pretty sweet! The native American artwork and design were spectacular around the hotel. The hotel staff were especially cheerful and accomadating. The room, like most other embassy suites was a pleasant...More
Thank David H
Response from Elizabeth W, Manager at Embassy Suites by Hilton Albuquerque - Hotel & SpaResponded 4 August 2018
Thank you for the 5 star rating and the wonderful comments about our hotel and staff. We welcome you back to the Embassy Suites and Spa in the very near future. Thank you!
I have stayed at this ES many times and the customer service is top notch. It is extremely difficult to find excellent customer service but this property never disappoints. Thank you so much Samantha, Tanya and Judy for your professionalism. You 3 are shining stars!
We purposely book embassy suites on every vacation due to their rooms, shuttle service, managers reception and breakfast. However, this embassy suites doesn't offer an airport shuttle even though its quite close to the ABQ airport.
In addition, the manager reception (which is usually unlimited)...More
After a long day of traveling from California with 2 young children (ages 6 and 2, while I am 7-months pregnant) for the Albuquerque Balloon Fiesta, we arrived around 7-7:30pm. Despite a pack-and-play being requested on my room reservation, they told me they were all...More
1 Thank VTTally
Response from ElizabethW3236, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & SpaResponded 1 week ago
Regrettably, it seems that we fell short of providing you with a pleasant and seamless time during your the Balloon fiesta. Please let us apologize for the issues you encountered attaining a crib. Total guest satisfaction is always our goal here at Embassy...More