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Homewood Suites by Hilton Albuquerque - Journal Center

398 reviews
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Traveller (16)
Room & Suite (10)
Pool & Beach (1)
Overview
  • Excellent50%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible5%
Travellers talk about
“hot dinner”(4 reviews)
“cracker barrel”(11 reviews)
“east side”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (398)Write a Review
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All reviewshot dinnercracker barreleast sidehome away from homesofa bedevening receptionhot itemsextended stayfull kitchengreat place to staypool and hot tubdefinitely stay here againexcellent staybusiness tripeasy accesscomplimentary breakfastrooms were clean
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11 - 15 of 396 reviews
Reviewed 25 October 2017 via mobile

We've stayed at other Homewood Suites that were wonderful. This one is just okay. We requested a quiet room, well they put us on the 2nd floor with loud people above and construction right below our window. It wasn't quiet. Front desk personnel were friendly,...More

Thank Doreen L
Response from Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal CenterResponded 21 November 2017

Dear Doreen L, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered in your room and at breakfast, and we’re working with our team to ensure the situations...More

Reviewed 24 October 2017

Booked a King room, then found on arrival they overbooked King rooms and had to settle for a double! They did not tell me that when I checked in, I had to return to the front desk for an explanation. Room had peeling wallpaper in...More

Thank Landmammal
Response from Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal CenterResponded 21 November 2017

Dear Landmammal, Thank you for sharing this experience with us. I regret to hear that you weren't thoroughly impressed with our accommodations and services. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return...More

Reviewed 23 October 2017

The staff at this hotel is very nice and will do almost anything for you. The hotel itself is a little older and things are seeming to be a little outdated. Had some cleanliness issues for the first time in this hotel, I have stayed...More

Review collected in partnership with Homewood Suites by Hilton
Thank Chris H
Response from Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal CenterResponded 21 November 2017

Dear Chris H, Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. I am working with...More

Reviewed 22 October 2017

Musty, cobwebs, poor service, stale breakfast, and terrible social hour... The rooms were dated and poorly maintained. SKIP THIS LOCATION! Go to the one 16 mins away. Not up to Homewood Suites standards at all. This owner obviously doesn't care. Lettuce and unsweetened tea for...More

Review collected in partnership with Homewood Suites by Hilton
Thank Stephen C
Response from Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal CenterResponded 21 November 2017

Dear Stephen C, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered in your room and at our Manager's Social, and we’re working with our team to ensure...More

Reviewed 21 October 2017

We stayed here for a family reunion during the recent Balloon Fiesta using points. We liked having the extra space of a suite but there are definitely aging maintenance issues here that need to be addressed. There are broken floor tiles, stained furniture, and bathrooms...More

Thank Sandy817
Response from Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal CenterResponded 21 November 2017

Dear Sandy817, I wanted to say thank you for your recent stay here at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. Our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Pool
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$ 104 - US$ 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Business Hotel in Albuquerque
#24 Family Hotel in Albuquerque
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 104 - US$ 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Business Hotel in Albuquerque
#24 Family Hotel in Albuquerque
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (10)
Pool & Beach (1)
Questions & Answers
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Clinton C
7 November 2016|
Answer
Response from Heather C | Property representative |
Dear Clinton C, We are delighted that you and your partner will be staying with us in March 2017. Please see my contact info below. Thank you Heather Heather Crites Sales Manager PH:505-998-4663 FX:505-998-4667 Homewood... More
0
Votes
outat55
17 April 2015|
Answer
Response from Tanline691 | Reviewed this property |
I am not sure, best to call the hotel itself.
0
Votes
Room Tips
"Top floors are always quieter. We did hear people above us getting up very early to go to the Balloon Fiesta."
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"2nd floor and corner room will help with noise."
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"Stay at the Hilton property next door."
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"Choose king suite over the studio - it is worth the space"
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