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All reviewsthe cantinanice hoteloutdoor poolno refrigerator or microwavecomfortable roomsnice stayhotel restaurantthe room was nicean upgradefront desk clerkstaff was very friendly and helpfulballoon fiestahousekeeping staffconvenient locationnew mexicoeasy accesscoffee maker
The crown plaza keeps outdoing itself. I have stayed several times and each time is better than before. It’s the little things like early check in and having a bottle of wine waiting. The rooms are comfortable and are well appointed; most having a great...More
They just don’t get customer service here...asked for a quiet room and was assure the room I was given was on the “quiet” floor,.. which was just a way to try and placate me. Room wasn’t quiet and when I asked about moving was told...More
Thank Michael H
Response from IHGService, Guest Relations Manager at Crowne Plaza AlbuquerqueResponded 30 November 2017
Hi Michael H,
Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. I am truly sorry for the inconveniences you had to endure due to the unsatisfactory condition of the bathroom including the...More
Check-in was poor: too cramped area for influx of guests on convention week-end. Desk staff offered to help me with my luggage, but delayed with non-stop arrivals. I was in process of making second trip when he did arrive with remainder. GOOD bed, smaller TV...More
Response from IHGService, Guest Relations Manager at Crowne Plaza AlbuquerqueResponded 22 November 2017
Thank you for your candid review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry to learn you did not fully enjoy your overall experience with us. I apologize...More
Dear Crown Plaza Albuquerque -
It's been almost a month since I wrote to you regarding a problem I had at your hotel but there has been no response.
This was a case of something in the hotel making me physically ill and also a...More
Thank Trish C
Response from IHGService, Guest Relations Manager at Crowne Plaza AlbuquerqueResponded 9 November 2017
Dear Trish C,
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests....More
I stayed at this hotel one year ago, and it was not good. I stayed there, giving them one last chance and WOW. The service has improved all around, They staff was excellent from the front desk, bar staff, room service, to the housekeeping staff....More
Response from Tracie J | Property representative |
Thank you Colleen for your question. Yes we have hair dryers in all of our guest rooms. They hang on the back of the bath door. As for the safes we do not have thenm in the rooms but we do have them available at the front... More
Thank you Colleen for your question. Yes we have hair dryers in all of our guest rooms. They hang on the back of the bath door. As for the safes we do not have thenm in the rooms but we do have them available at the front desk. Thanks again for your questions.