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MCM Elegante Hotel

Expedia.comUS$ 97*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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MCM Elegante Hotel
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432 Reviews from our TripAdvisor Community

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Showing 427: English reviews
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Reviewed 2 weeks ago via mobile

This places was awful! Cheap! Duirty! Worst costumer services!!!! Anytime I interacted with a staff member I regretted it! They were rude! Beds were tiny and uncomfortable. Hotel hasn't had a update in years. Everything is run down and old. Hot water would un cold then scolding hot! Don't stay here!!!!!

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Helpful?
Thank curly599
Gary P, General Manager at MCM Elegante Hotel, responded to this review

I want to apologize for the disappointment you experienced while staying with us. I will discuss your concerns with my management team and assure that every guest has a wonderful experience. If possible I would like to talk with you further more and get more details as it in extremely important to me that my staff handles ever situation with...

Gallup, New Mexico
Reviewed 2 weeks ago

I made this reservation for my son and his family, for a weekend vacation in Albuquerque. When they arrived, the remote for the television didn't work so they were moved to another room on the second floor. My son advised the front desk that there was not a balcony for the room, just a large window. Another staff person came...

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Helpful?
Thank 78DebJ
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, I apologize for the experience you experienced while staying with us. In reading your comment, I train my staff to make sure every guest is enjoying there stay. If possible I would like to talk with you more about an get more details as I will make sure my staff is 100% aboard customer service. Gary Perez General Manager...

Catoosa, Oklahoma
Reviewed 4 weeks ago

The hotel itself was nice and very large. There were multiple conventions going on and it was a little confusing finding the right room. We had room 154 which is in a terrible location, we were in the cross roads of the exit door, stairs and sitting area. Room 154 was extremely noisy and I would not recommend it or...

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Helpful?
Thank waglemom
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Thank you for taking time to respond on your recent stay with us. Please keep us and our family of MCM Hotels in mind when traveling. Gary Perez General Manager

nairobi
Reviewed 18 March 2017 via mobile

I stayed here for 4 nights. The reception and staff are very friendly. I loved the free breakfast and drink coupons. The rooms are spacious. Food is delicious. I really appreciate the shuttle services to run my errands. I expected the spa to have a more variety and presence of a robe in the rooms but all in all i...

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Helpful?
Thank alexNairobi
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello and thank you for staying with us and thank you for the great review. Please keep us and our family of MCM Hotels in mind when traveling. Gary Perez General Manager

Phoenix, Arizona
Reviewed 13 March 2017

My check in went smoothly, but disappointed to call for a shuttle from the airport to hotel. I was placed on hold for more than 15 minutes (very unacceptable). The constant apologies from the staff for their mishaps.

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Helpful?
Thank Trudie J
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Thank you for taking time to respond on your recent stay with us. Our Complimentary shuttle is extremely high plus when traveling, we will continue to grow with meeting the high demands of all of our guest wanting to utilize. Gary Perez General Manager

Reviewed 11 March 2017 via mobile

I really liked this hotel as far as location, swimming pool/hot tub and they have a really good breakfast. However, during our 2 day stay we had poor customer service probably 80% of our interactions with hotel staff. The only staff that was courteous and helpful every time was the grounds/maintenance workers. They spoke, showed respect and were pleasant to...

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Helpful?
Thank Heather B
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Thank you for taking time to respond on your recent stay with us. Also, thank you for staying with us. I will share you comment with my entire staff and make sure guest customer service in Every department is a priority. Gary Perez General Manager 505-884-2511

Reviewed 6 March 2017

The staff is friendly, rooms are clean, and not to mention the bed was so comfy!!! I slept like a baby. They give you a 2 free drink voucher for the bar which was very nice. I will be a returning customer in the near future.

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Helpful?
Thank Diana B
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for the Perfect rating. Please keep the MCM family of hotels in mind when traveling. Gary Perez General Manager

Seminole, Florida, United States
Reviewed 1 March 2017

great hotel, staff, free local shuttle and to/from airport, casino shuttle pickup/return at hotel, view of Sandia Mnts., great hot buffet breakfast and 2 free drinks 5-7pm in lounge, we'd stay here again for sure

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Helpful?
Thank Shirley S
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Dear Guest, Thank you fro giving us a Perfect Rating. We take pride in catering to our guests needs the Best we can. If you're traveling to our area or are MCM Family of Hotels, don't hesitate to count on us for a great experience. Gary Perez General Manager

Los Angeles, California
Reviewed 7 February 2017 via mobile

Room was decent (door was a bit tricky to open), bed was comfortable, cable TV. Free breakfast was ok (eggs, bacon, cereal, coffee, OJ). Hotel was clean, and great customer service. Check in and out was easy.

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Helpful?
Thank mromero19
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello and Thank you for taking time to respond on your recent stay with us. please keep our family of MCM Elegante Hotels in mind when traveling. Gary Perez General Manager

Tularosa NM
Reviewed 29 January 2017

The MCM Elegante Hotel is fabulous. The staff is fabulous (especially with my Dog). The amenities are fabulous. The supplies are fabulous. The decor is fabulous. It's like staying at the storied great hotels of the 1970s when Americans embraced traveling this great country. Like having a great restaurant on site. Like having a lounge on site; no having to...

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Helpful?
Thank DavidJForjan
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello and thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire staff enjoyed catering to you needs and (dog) as much as you enjoyed your stay. please keep our family of MCM Elegante Hotels in mind when traveling. Gary Perez General Manager 505-884-2511

52 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about MCM Elegante Hotel

Address: 2020 Menaul Boulevard NE, Albuquerque, NM 87107 (Formerly Holiday Inn Mountain View)
Region: United States > New Mexico > Albuquerque
Price Range: ₹ 5,718 - ₹ 11,500 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MCM Elegante Hotel 3*
Number of rooms: 335
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Also Known As:
Mcm Elegante Albuquerque
Hotel Mcm Elegante
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Questions & Answers

Here's what travellers have asked, with answers from MCM Elegante Hotel staff and other travellers.
11 questions
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Questions? Get answers from MCM Elegante Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from cross walk areas going in and out of the hotel.”
waglemom, 31 Mar 2017 | Read review
“Get a room in the Tower”
TrudieJ407, 13 Mar 2017 | Read review
“we had a room down the hallway midway from reception area near lounge and restaurant”
shirleys25, 1 Mar 2017 | Read review
“Get a room away from the interstate highways and elevator”
VLA-traveler, 26 Jan 2017 | Read review
“Ask for an upgrade to the tower rooms--very nice”
319jeffg, 2 Dec 2016 | Read review
5 of 5
Expedia.com
US$ 97* /night
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MCM Elegante HotelUS$ 114
PricelineUS$ 108
Booking.comUS$ 108
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*Disclaimer
Prices are for 1 room, 2 adults
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