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Isleta Resort & Casino

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Isleta Resort & Casino
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544 Reviews from our TripAdvisor Community

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There are newer reviews for Isleta Resort & Casino
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Showing 540: English reviews
Albuquerque, New Mexico
Reviewed 29 August 2016

First off, disclosure: Neither my wife nor I gamble, smoke, or drink. If you are looking for a casino that has a nice resort attached to it, than this is a place for you. If you looking for a resort that happens to have a casino attached to it--try another place. To be very fair, my wife and I were...

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Helpful?
Thank Brad J
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Brad J., Thank you for taking the time to review our hotel. It is nice to hear that you enjoyed your stay for the most part, I will make it a point to forward your comments on to the department managers to fine tune some of our customer service techniques. Thank you so much for staying with us and...

New Mexico
Reviewed 27 August 2016

The location's casino used to regularly comp hotel rooms to high rollers. It has been months since they changed that changed, probably with very good reason. We will never stay here again. Just a few of the many issue we had the few times we stayed at this property: we had to go to another floor to get ice; loud...

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Helpful?
Thank iamjewelsmom
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear iamjewelsmom, Thank you for reviewing our hotel. We are disappointed that you did not have the stay you were hoping for. We will discuss with our security department the issues that you encountered and get to the bottom of them. We appreciate your patronage and hope that you will give us another chance. Thank You

Los Lunas, New Mexico
Reviewed 27 August 2016

The room: Our deluxe king room was very nice, clean, and bed was exceptional. However, my parents stayed in a double queen right next to our room and their beds were terribly firm, the pillows were like pancakes, and their A/C was not as crisp as ours. Not sure why there was such a difference and they also paid more...

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Helpful?
Thank BaseballDad505
Michael W, Manager at Isleta Resort & Casino, responded to this review

Thank you for reviewing our hotel. It does sound like for the most part you enjoyed your stay with us. We will review with our housekeeping manager the comments on the bedding and get this rectified. We will also review with our Food and Beverage manager the food quality and see what we can do. We hope that you come...

Silver City, NM
Reviewed 27 August 2016

I was very impressed with the design and amenities of this hotel. The rooms were very elegant, beds and pillows fabulous and bathroom had a great tub. The grounds are immaculate and the outdoor hot tub is a site to behold.

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Helpful?
Thank Marilynn F
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Marilynn F., Thank you for taking the time to review our resort. It is nice to hear that you enjoyed your stay with us, we hope that you will come back and visit us again soon. Thank You

Colorado Springs
Reviewed 24 August 2016

We stayed here in the Junior Suite for a Bachelorette party. The room was amazing, the room service fees reasonably priced, and the staff very friendly and prompt. We originally booked a queen balcony and they made it very easy to upgrade.

Review collected in partnership with this hotel
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Helpful?
Thank brittani2016
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear brittani2016, Thank you so much for reviewing our hotel. We love it when we exceed all expectations, thank you for staying with us and we look forward to your return in the near future.

Santa Fe, New Mexico
Reviewed 22 August 2016

The place and staff were excellent would stay again. Room was comfortable. Pool was very nice and clean. Enjoyed the view from the room we had. Ordered room service they were timely food was warm when it arrived

Review collected in partnership with this hotel
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Helpful?
Thank Brenda R
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Brenda R., Thank you so much for taking the time to review our hotel. It is nice to hear that you enjoyed your stay with us, thank you for staying with us and we look forward to many more stays in the future.

Cedar Hills, Utah
Reviewed 18 August 2016

We really enjoyed our stay at Isleta Resort. The staff was extremely friendly and helpful. The room was very quiet; we didn't hear any noise inside our room the entire 4 days that we were there. The pool was very nice and a big hit for everyone in the family. The rest of the facilities were top-notch and clean. There...

Review collected in partnership with this hotel
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Helpful?
Thank meworkingman
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear meworkingman, Thank you for taking the time to review our hotel. It is nice to hear that you enjoyed your stay with us, thank you for staying and we hope that you come back and visit us again soon. Thank You

Espanola, New Mexico
Reviewed 17 August 2016

Would like to do it again....,soon! We had just planned to stay one night but the family enjoyed The pool so much, we stayed two nights😃 The food was also good at the Tiwa restaurant and The Ristra cafe.

Review collected in partnership with this hotel
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Helpful?
Thank kkq40
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear kkq40, Thank you for reviewing our hotel. We are excited to hear that you enjoyed your stay with us, thank you so much and we hope that you come back and visit us again soon. Thank You

Irving, Texas
Reviewed 17 August 2016

had a great experience. Staff, especially Anita and Rick, were great. We had some issues when checking out and they handled it very quickly and professionally. Very nice place to stay, if you are going to Albuquerque, this is a great place to stay. The TIWA restaurant also served great food.

Review collected in partnership with this hotel
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Helpful?
Thank dballard2016
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear dballard2016, Thank you so much for taking the time to review our hotel. It is nice to hear that you were able to experience our world class front office staff they are some of the best in the business. We hope that you come back and visit us again soon. Thank You

Farmington, New Mexico
Reviewed 17 August 2016

We have had great experiences here and would stay here again. just would like to see the price drop some!!! We have taken the kids with us and they had a lot of fun in the pool and at the fun center. The food is delicious and the hour are great.

Review collected in partnership with this hotel
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Helpful?
Thank Matthew F
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Matthew F., Thank you so much for taking the time to review our hotel. It is nice to hear that you enjoyed your stay while you were with us. Please come back and visit us again soon we would love for you to come back.

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Balcony Deluxe Double Queen (64)
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Governor's Suite (139)
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Junior Suite (99)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Region: United States > New Mexico > Albuquerque
Price Range: ₹ 7,259 - ₹ 13,173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Priceline, Travelocity and Hotels.com so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Isleta Resort & Casino staff and other travellers.
17 questions
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3 months ago
Hattiesburg, Mississippi
Brentwood, Tennessee
3 months ago
tucson

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Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maintain your AC units properly!!”
 of 5 bubbles b_williams_82, 20 Feb 2017 | Read review
“You can hear everything in the rooms and hallways...”
 of 5 bubbles rn50513, 5 Feb 2017 | Read review
“Better machines in the bar area of the casino.”
 of 5 bubbles 464ROBERTC, 2 Feb 2017 | Read review
“Toilet didnt work but they fixed immediately though it was 5 in the morning.”
 of 5 bubbles 987lt2, 19 Dec 2016 | Read review
“Pick a different resort. Many options in Albuquerque”
 of 5 bubbles N1060GAmichaelc, 15 Nov 2016 | Read review
5 of 5