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Holiday Inn Express Salt Lake City Downtown

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Holiday Inn Express Salt Lake City Downtown
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253 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Salt Lake City Downtown
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Showing 223: English reviews
Denver, Colorado
Reviewed 20 May 2015

The renovation is finally complete and the results are nice to look at but not very funtional. The towel bar at the sink is under the sink, near the floor. The layout is different than what you see at other hotels. I like the refrigerator and microwave by the sink. The full length mirror is nice but it is in...

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Helpful?
1Thank DotComMomm
Management response:

Our staff is amazing! Thank you for noticing how hard they all work and acknowledging our guests. We love having you here and look forward to having you back. Travel safely. Erin Balserak Sales Manager

Houston
Reviewed 19 May 2015 via mobile

We stayed at the Holiday Inn Express just this past weekend and were surprised to learn that the hotel had just opened as a newly renovated Holiday Inn Express last month. Not because it looked old, but because the operations of the place ran so smoothly. The decor is beautiful and the rooms are spacious and comfortable. The breakfast is...

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Helpful?
Thank jench2615
Management response:

What more can we say other than Thank you! We love seeing all of these wonderful reviews. Keep them coming! Thanks so much for letting us know your opinion from you stay. We look forward to seeing you again. Erin Balserak Sales Manager

Darwin, Australia
Reviewed 19 May 2015 via mobile

This place had a lot of negative reviews from when it was getting renovated, but it is definitely finished now. This is the newest holiday inn we have stayed in and it was very nice. Front desk was very nice, free parking by the side of the hotel or in the parking garage. Rooms were spacious with lots of bench...

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Helpful?
Thank Amy S
Management response:

Good Afternoon Loftinjoe! Thank you so much for taking the time to write something positive about our new hotel. Our locations is perfect for downtown activities, including those fun bikes. We are so happy to hear you experienced Salt lake right! Come see us again soon! Erin Balserak Sales Manager

Reviewed 26 April 2015 via mobile

I have studied holiday Inn expresses & know so much about the express & what to expect staying here. for this hotel being new this year it definitely made me proud! staff was great! breakfast was great! I kept extending my stay because of how awesome it is here. not just saying it just because.. honestly it was a great...

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Helpful?
Thank utah801wvc
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Utah801WVC, We are thrilled to read your recent review of Holiday Inn Express Salt Lake City Downtown. Thank you for your kind remarks regarding our wonderful staff, great breakfast indoor 24 hour pool and clean rooms. I will be sure to pass your compliments along to our team members. Thank you so much for choosing to stay at our...

DC
Reviewed 20 April 2015

Breakfast included and newly renovated rooms. The staff are helpful and the wireless is free (a nice change from most downtown hotels). Don't forget about the shuttle too and from the airport. Definitely a good option for business trips.

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Helpful?
1Thank pumpkincustard
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear PumpkinCustard, Thank you for choosing to stay at our newly opened Holiday Inn Express Salt Lake City Downtown. Many travelers like yourself are pleasantly surprised by our convenient location directly across the street from the Salt Palace Convention Center. We hope you had the chance to check out some of our local restaurants within walking distance as well. Next...

New Jersey
Reviewed 17 April 2015

Construction is nearly done at the hotel, i believe they were finishing up on the 2nd floor while we were here but it did not disturb us in the slightest. Breakfast area was HUGE - tons of seating, plugs for people that need to charge up, and double the amount of breakfast stations that most HIE have (2 pancake stations,...

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Helpful?
2Thank lilemoevie
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Lilemoevie Thank you so much for your recent review of our Holiday Inn Express Salt Lake City Downtown on TripAdvisor. Our Management Team is truly excited to hear this was your best Holiday Inn Express stay yet. It's reassuring to know that the months and months of extensive renovations have paid off. We are just putting the finishing touches...

Calgary
Reviewed 10 April 2015

Looks like the hotel was recently purchased and really doesn't seem like a Holiday Inn Express yet. Breakfast and staff were great like all Holiday Inn Expresses, but the decore and everything about it doesn't seem like a Holiday Express. But good location, good breakfasts.

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Helpful?
1Thank CalgaryDavid
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Calgary David, Thank you for choosing our new Holiday Inn Express Salt Lake City Downtown. We hope you enjoyed your stay and we truly appreciate your feedback on TripAdvisor. It's true that our changed ownership a little more than a year ago. Since then we have been hard at work completing a full renovation and re-branding to the Holiday...

Logan, Utah
Reviewed 27 March 2015

I booked my room early and paid a deposit. When I arrived that evening, they told me they gave my room to someone else and didn't have any rooms available and I'd have to go look for a hotel room somewhere else. Unbelievable! They didn't even call to warn me. The clerk then said they would refund my deposit right...

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Helpful?
3Thank Shaun P
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Shaun, Thank you for your review on TripAdvisor. We apologize that we were unsuccessful at providing the level of hospitality that we are committed to. Unfortunately we were oversold during your requested dates, due to construction delays relating to ongoing guest room renovations at our hotel. Unfortunately we had a large number of guest rooms that were scheduled to...

Reviewed 22 March 2015

This hotel experience was the best. The customer service could not be beat. Everything from the complementary airport shuttle to the helpful front desk and other staff were amazing. In the midst of some renovations, the hotel was still kept immaculate. It is the absolute best hotel choice location for business or pleasure.

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Helpful?
Thank Carol F
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Hi Carol! Thank you for your recent outstanding review of our Holiday Inn Express Salt Lake City Downtown. We are happy to hear that your experience of our customer service, free airport shuttle and helpful staff exceeded your expectations. I am pleased to let you know that our renovations are now finished. We hope you will stay with us again,...

Weinheim, Germany
Reviewed 14 March 2015 via mobile

Stayed in this HI Express for a conference. The hotel is just across the street from the Salt Palace Convention Center. Very convenient. They are still working on the final pieces of the renovation. But all rooms are finished. Rooms are brand new, clean, spacious and very nice. Huge TV, comfortable beds and clean bathroom. Fridge, microwave and coffee maker...

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Helpful?
Thank ad0815
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear AD0815, Thank you for choosing our Holiday Inn Express Salt Lake City Downtown for your recent conference. We are glad that our convenient location next to the Salt Palace Convention Center met your needs. We are also happy to read your compliments on our guest rooms, complimentary full hot breakfast, free wifi and complimentary airport shuttle. We completely agree...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests will enjoy our fully renovated Holiday Inn Express Hotel, featuring the new Formula Blue Prototype Design for Holiday Inn Express. Guests enjoy our premier location directly across from the Salt Palace Convention Center, within walking distance of City Creek Shopping Center, The Gateway, Historic Temple Square and hundreds of restaurants and night clubs. We are centrally located just minutes away from Interstate 15, Interstate 215, Interstate 80, Highway 89, the Amtrak Station and Salt Lake City International Airport. Our non-smoking Holiday Inn Express offers easy access to attractions including Capitol Theatre, Clark Planetarium, Discovery Gateway Children's Museum, Energy Solutions Arena, Great Salt Lake, Utah's Hogle Zoo, LDS Temple Square, Lagoon Amusement Park, The Leonardo Museum, Natural History Museum of Utah, Red Butte Garden, Rose Wagner Performing Arts Center, This Is The Place Heritage Park and Utah State Capitol. Guests can enjoy a plethora of amenities including: Free Hot Breakfsat, 24 Hour Indoor Pool, Hot Tub, Sauna, Fitness Center, guest laundry, Business Center, free high-speed wireless Internet access. Parking is available for a fee. Airport transportation is available through Taxi, Super Shuttle or UTA Trax for a fee. ... more   less 

Additional Information about Holiday Inn Express Salt Lake City Downtown

Address: 206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
Region: United States > Utah > Salt Lake City
Price Range: ₹ 7,780 - ₹ 19,245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Salt Lake City Downtown 3*
Number of rooms: 212
Reservation Options:
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Hotel Style:
#37 Business Hotel in Salt Lake City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Salt Lake City Downtown staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Express Salt Lake City Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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