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DoubleTree by Hilton Salt Lake City Airport

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699 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Salt Lake City Airport
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Showing 681: English reviews
Denton, Texas
Reviewed 10 March 2016

My stay at this Doubletree was very disappointing. The front desk staff was not rude per say just very disinterested. No greeting at check in just what's your name heres your key. No information as to where the elevator or room was located, no comment as to if, where, or when breakfast, gym,pool, etc... were available. Upon check out 2...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 800jeffk
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear 800jeffk, I am sorry that you were here during our hot water incident. I can assure you that we were truly 'caught' in a predicament that despite every effort could not be repaired as promised. We did everything to make it right however such a situation is never pleasant. We appreciate your understanding. Safe travels, James C

Moab
Reviewed 8 March 2016

My family frequently travels through or to Salt Lake City, Utah. Last year we stayed for the first time at Double Tree by Hilton near the Airport. At check in the front desk staff greeted us with fresh baked cookies, seriously... who does that? My kids loved it immediately. Our room was clean and large enough we weren't stepping all...

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Helpful?
Thank SDKMoab
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear SDKMoab, Thank you for booking a breakfast package; they are great value. We appreciate your business and always have warm cookies waiting. Until the next time, Safe travels, James C

Dubai, United Arab Emirates
Reviewed 8 March 2016

A Nice Stay I was travelling on business in Salt Lake City and stayed at the Doubletree over a week in February. I usually use the Hilton Garden Inn but they were not able to give us a good rate (we had a corporate meeting). After some confusion about the room being near the ice machine and elevators and not...

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Helpful?
Thank Dr_MikeK
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Dr_MikeK, Thank you for staying with us and acknowledging so many of our team. We find that people make the difference and we have some very caring people on our team. Until the next time, Safe travels, James C

Chicago
Reviewed 6 March 2016

Where do I begin? I can't say enough about the staff here at the double tree. I spend a lot of time at this hotel away from home. They are always cheerful, smiling and interact with each guest on a professional yet personal level making us feel warm and welcomed. David~thank you for the quick fix on my shower head....

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Helpful?
Thank Tina M
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Tina M, Thank you for taking the time to acknowledge so many of the team. We appreciate your business and enjoy having you stay with us. We'll see you around! James C

Eason NH, United States
Reviewed 28 February 2016

Staff was nice enough, but they fell short on providing the Diamond Club membership benefits earned - they neglected to provide breakfast coupons on check-in. Had trouble getting service in for breakfast when they got busy.

Review collected in partnership with DoubleTree by Hilton
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Thank David T
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear David T, Thank you for your feedback which has been shared with the team. I am confident you will have a more typical experience on your next visit. Safe travels, James C

Overland Park, Kansas
Reviewed 27 February 2016

First, every single person working at the hotel greeted me with a smile no matter where I saw them. Front desk was very helpful. If you are a Diamond member, then go to the Executive Lounge on the 3rd floor. Free drinks and heavy h'orderves. BUT the special treat Tom, who has been taking care of the "lounge people" for...

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Helpful?
Thank nytexan01
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear nytexan01, Thank you for taking the time to acknowledge our friendly staff and of course Tommy; we agree he is awesome and the most personable person we know. Until the next time safe travels, James C

Idaho Falls, Idaho
Reviewed 27 February 2016

They were in the process of fixing the ceiling in that room and there was drywall spackle that they had scrapped off the ceiling all over the carpet. You would think for over $200 q night that they could have at least vacuumed the carpet.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert H
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Robert H, Thank you for taking the time to share your concerns, I am sorry that our team did not complete their task correctly. We appreciate your feedback and do utilize it to improve. Safe travels, James C.

Williamsburg, Virginia
Reviewed 23 February 2016

David the night time engineer was very helpful and professional. The stay was comfortable and very pleasant. Enjoyed the fitness room and indoor pool. The walking and Jogging track was great Love the view that i had from my room

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2Thank Gurlswag2
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Gurlswag2, We are glad to know that you enjoyed your stay and that David was able to help. Thank you for taking the time to share your experience with us. Until the next time. James C.

Charlottesville, Virginia
Reviewed 23 February 2016

I have now stayed here several times over the last 3 years. This property is older, but they try hard to keep it current. The rooms are classic doubletree, spacious, very comfortable and all you need. The pizza boxes sitting outside my room all day have a pleasant odor too them now, but this is the first time that has...

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1Thank Wtftraveler
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Wtftraveler, Thank you for taking the time to share your feedback. I am sorry that we were not timely in removing items from the corridor. The Wifi changes are in the works but have not been rolled out at this hotel yet. We look forward to welcoming you again for a more typical experience. Safe travels, James C.

Livermore, United States
Reviewed 22 February 2016

Not anymore.. this is obviously a rundown property that was rebranded as a Doubletree. Not at all what we expected. It is very tired and not very clean! Bathtub was dirty with strands of hair left behind.. lots of other hotel choices in the area that are newer and cleaner.

Review collected in partnership with DoubleTree by Hilton
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Thank Selwyn H
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Selwyn H, Please accept my apologies, clearly you did not have a typical experience and for that I apologize. We have addressed your comments with our team and I am sure you will see a marked improvement on your next visit. Thank you for your feedback. We look forward to welcoming you again. James C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree Salt Lake City Airport offers a unique Airport setting in which to stay and relax. The hotel is two minutes from the Salt Lake International Airport and ten minutes from Downtown Salt Lake. Situated on an eight-acre lake, our resort-like hotel is surrounded by breathtaking mountain views. Our DoubleTree Salt Lake City Airport hotel features all of the comforts of home, luxury hotel services, great hotel dining, weddings your way, all the necessities of the business traveler. ... more   less 

Additional Information about DoubleTree by Hilton Salt Lake City Airport

Address: 5151 Wiley Post Way, Salt Lake City, UT 84116
Region: United States > Utah > Salt Lake City
Price Range: ₹ 5,109 - ₹ 14,935 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Salt Lake City Airport 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Hilton Salt Lake City Airport Hotel Salt Lake City
Salt Lake City Hilton
Hotel Style:
#24 Romantic Hotel in Salt Lake City
#30 Business Hotel in Salt Lake City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Salt Lake City Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Salt Lake City Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“elevator slow-will want to utilize the stairs”
 of 5 bubbles 243staceyh, 12 Feb 2017 | Read review
“Closer to lobby. Our room was a long walk at far end of property. Upstairs halls warmer”
 of 5 bubbles Peruviangoods, 19 Jan 2017 | Read review
“very long corridors, get a room near elevator”
 of 5 bubbles manisfeld, 7 Jan 2017 | Read review
“Get something close to the lobby”
  • Double room
  • View of the lobby while sitting in front of the fireplace
 of 5 bubbles T2595PVjeffb, 13 Dec 2016 | Read review
“Rooms at the front seem to be noisier as there is a lot of activity from the parking lot, ones at back face the freeway but are not noisy.”
 of 5 bubbles Dr_MikeK, 5 Dec 2016 | Read review
5 of 5