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About
3.5
#57 of 78 hotels in Salt Lake City
Location
Cleanliness
Service
Value
Crafted with our guests in mind, our 125 recently refurbished guest rooms and suites boast unique architecture and spacious layouts for ultimate comfort. Each room is equipped with modern amenities such as a microwave, refrigerator, iron with ironing board, complimentary high-speed wireless internet, remote printing capabilities to our printer from anywhere worldwide, a spacious work desk, and a dedicated phone line. Start your day with a choice of continental or plated breakfast served in our full-service restaurant. Soni's Tuscan Bistro awaits you for delightful lunches and dinners, complemented by our full-service bar open until 10:00 p.m. When it's time to retire, rest assured in the perfect bed tailored to your preferences with our Sleep Number Bed option. Planning a small meeting? We have you covered with our versatile spaces and expert staff known for exceptional service and meticulous attention to detail. Explore our array of catering options to enhance your gathering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
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While the Radisson Hotel Salt Lake City Airport has received mixed feedback, many guests have expressed concerns about the inconsistent service, particularly regarding shuttle timeliness and unfulfilled service requests, despite encountering some friendly staff. The rooms are often described as dated and in need of refreshment, with guests pointing out cleanliness and functionality issues. The hotel's amenities draw a mixed response; some guests are satisfied with the restaurant and shuttle service, while others find the breakfast lackluster and the facilities outdated.
The atmosphere is viewed by some as stuck in the early 90s with a somber decor, though others find the rooms to be spacious. Additionally, questions about the overall value arise due to the extra cost of breakfast and the aging nature of the hotel.
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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My family had an early morning flight home, so we needed to stay near the Airport for 1 night. After comparing a few hotels, I chose Radisson based on the room size, location & appearance of higher value. For the amount I paid, I felt that this Hotel was just average & slightly over priced.
Pros: The location is convenient for the Airport, the entry lobby is nice, there were 2 complimentary bottles of water & a coffee packet in our room. The room was large, but there wasn’t any additional seating or use of the extra space. The room & furniture were in overall good condition but there were a few cosmetic issues.
Cons: The lower level parking garage & elevator appeared dirty, the door to my room had a big dent & scratch on it, there was a large unpainted patch on the ceiling. There was a bright light directly outside of our window shining into our room & the blackout curtain had a hole in it. The sound proofing between rooms & the hallway was not good.
None of these items were major complaints & overall my experience was fine. However, the room was about 40 dollars more than other comparable Hotels. I thought I was paying a bit more for higher quality, but this was an average experience.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victor S, Manager at Radisson Hotel Salt Lake City Airport
Responded 29 Jun 2020
Dear MG431, Thank you for taking the time to post this detailed review as we are always looking for ways to grow and improve as a hotel. We are happy to know that your experience was positive; However, we are always looking to go above and beyond for our guests, and provide an experience unlike any other. I will be sure to pass on your information to our entire team to ensure we use it to fuel our efforts in becoming the best hotel in the area. Thank you for choosing us during these difficult times, and we look forward to hosting you again in the future! Sincerely, Management
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I did not have a bad experience. My room was clean and spacious and I was quite comfortable. Was impressed by a metal ice bucket and glass tumblers. But for a hotel which was renovated only three years ago, I was surprised at dings and scratches in the elevator and worn holes in bed’s comforter. I was disappointed the drapes could not be drawn to darken the room from vehicle lights on the interstate. A large safety pin could have fixed this, see photo. This is not a deal breaker for getting four stars but what pushed me over to leaving this rating was to learn breakfast is not included at a third party booked rate. I did not realize my office booked via another party. The email they sent me promised breakfast. I made a screen shot of my booking details which included breakfast but find I can not attach it here or I would have. It may seem like a small thing to quibble over and I appreciate how you’d prefer us to book directly, but I was just the corporate traveler who has enjoyed free breakfasts at lower echelon chains on many occasions and I’d anticipated a higher standard at Radisson from all I’ve heard and felt the victim of petty nickel and diming. So, not a bad review but not a good review. It could have been worse and it could have been better.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Falcon, General Manager at Radisson Hotel Salt Lake City Airport
Responded 29 May 2022
Dear valued guest, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management
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I want to like this hotel more, and it's actually got some important things they get right. For instance, the most important thing to me is that the bed is comfortable and this one was excellent. I like the fact that I could get a noon check-in (for $25). The free breakfast served scrambled eggs that were excellent, the bread was excellent and not generic white bread but almost artisan (although oddly no toaster). I got a loft room that was remote and pretty well insulated for sound, and kind of different for a chain hotel room. The front desk was helpful and courteous. It's very convenient to both the airport and downtown, I think they have a shuttle but I didn't use it.
Now for the bad. The first thing you notice is that the hotel overall seriously needs some TLC. It's ugly, worn, and dated, both inside my room and the common areas. I can't believe that Radisson would allow this level of deterioration. My room was dark and the I couldn't open the curtains sufficiently to lighten it up.
So overall, I liked the place but it has some drawbacks. I would stay again but someone pickier than me may find the overall condition of the hotel to be too disappointing.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victor SONI, General Manager at Radisson Hotel Salt Lake City Airport
Responded 13 Jul 2021
Dear Frank, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely, Management
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Clean, quite, reasonable price, and the best location if you have an early flight out. We prefer the SLC Airport Radisson as it is located next to a Trax rail stop that gets us to the SL airport with no stops (5 minutes). And will get us to downtown SL the night before for dinner and a night out (i.e., no driving). And they will allow you to park a car at the hotel (with a room) for a few days at a very reasonable cost.
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Date of stay: November 2022
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Radisson Hotel Salt Lake City Airport
Responded 13 Nov 2022
Dear 336jeromep, We are glad you found the location convenient. Your satisfaction and enjoyment are very important to us and we hope we are able to achieve that goal. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again!
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I booked this room using credit card points. We were very excited to spend the night at a Radisson hotel before our flight the next day. The hotel was a huge disappointment. Our first room had no air conditioning, and a sign on the thermostat telling guests to not adjust it. We were moved to another room when we requested it (also with a sign on the thermostat telling guests to not adjust it) but the hotel clerk was clearly not happy we had used the bathroom while waiting for the first room to hopefully cool. Check in took at least 1/2 hour with one clerk checking in another guest and talking on his mobile phone. The hallway had peeling wallpaper everywhere (I have pictures if you would like them), caulk spread in places without any finishing, and our bathroom had cracked and missing grout on the tile floor, and caulk covering the grout in the tub area over very mildewed areas. When I asked about restaurants in the area, the front desk clerk told me about the Italian restaurant they had in the lobby, without giving me any other options. There was no one in the restaurant area, but we decided to try it. There were happy hour specials advertised, but when we inquired further the one person working in there said that they didn't serve alcohol and "he hoped that was OK with us." We never saw any other guests eating in the restaurant, and we decided to find another place ourselves.
We have always felt the reputation of Radisson hotels made it an easy choice to choose in any location. In fact, I didn't even bother checking any reviews simply because it was a Radisson hotel. However this hotel seemed very poorly managed, with limited staff training (no one greeted us, wore a name tag, or any form of hotel identification) and very poorly maintained facilities. While the rooms themselves seemed to be clean, the peeling wallpaper and the bathroom tile and mildew were not appealing.
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Date of stay: June 2022
Value
Location
Service
Room Tip:Choose another hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Radisson Hotel Salt Lake City Airport
Responded 7 Jul 2022
Dear theresaIU4190QD, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, air conditioning system and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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This hotel NEEDS to be updated. Not clean - there was dried blood on the chair cushion, floor was dirty, hotel is poorly kept. No hairdryer or kleenex to be found anywhere. One washcloth, one hand towel ...... for a two person reservatrion. Not much to say that is positive.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Radisson Hotel Salt Lake City Airport
Responded 21 Jan 2022
Dear Patti L, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the hotel and the cleanliness. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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So after Delta canceled our flight without any notice, we were sent to this hotel. It looked nice from the outside. However when we got inside the window was stuck open. And the blinds didn’t close all the way and just had sheer curtains for about a third of the window space. The room we were assigned had bright lights shining in through the sheer curtains. Since we left my bags packed with my toothbrush at the airport, they charged me two dollars for the crappiest toothbrush you’ll ever find. None of that was too big a deal, however, the part that sucked was that we signed up for a 6am shuttle the night before. At no time was I told that I needed to be there earlier than that. My husband arrived in the lobby at 6:00am sharp. I was one minute behind him. When my husband arrived he was told that the shuttle had left at 5:58am even though both our names were reserved on the shuttle. At no time were we told to be there 10 minutes early, and at no time did they try contacting us to see if we were still coming. The SLC airport is packed Sunday mornings, so we had the option of getting an Uber or risk missing our rebooked flight due to waiting a half hour for the next shuttle. I forgot to mention that what appeared to be a basic breakfast in the lobby was not the typical free breakfast hotels typically provide, but one they charge $9 a person for. The tables did have tiny signs saying that, but there was no large sign for the average person to see and since it was laid out and looked like a mediocre free breakfast most other hotels serve you will want to be aware of that.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Radisson Hotel Salt Lake City Airport
Responded 19 Jun 2022
Dear D488XYsandyr, Thank you for taking the time to share your fair and honest feedback as we are always looking for ways to grow and improve. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of your room and the cleanliness. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. We sincerely apologize for the inconveniences you experienced with our shuttle service. We do not take comments like these lightly, and I have informed our Team of your feedback to ensure situations like these do not happen again.
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I called a few days before arrival to make sure reservation was secure the person on the phone at the front desk was very short with me and hung up on me the first time I called then he sounded disappointed when I called back. When we arrived he was arrogant and short with us..found out his name was Gonosh . we had reserved two rooms ; in one the air conditioner didn't work so we were moved to another room where the air conditioner wouldn't turn off so when we returned to our room it was ice cold. There was one blanket in the closet and none in the other room so we went to the desk and asked for another blanket and Gonosh said he would get us one tomarrow!! there was no complimentary coffee and don't expect a free breakfast that will cost you $9. the pool is very small nothing like the picture on the web site and no hot tub. Not sure they clean the bathrooms because someones soap was left in the shower. will not be staying there again.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Falcon, General Manager at Radisson Hotel Salt Lake City Airport
Responded 30 Jun 2022
Dear valued guest, Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
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This hotel was awful. Pulled up and the outside was promising. The lobby seemed okay except for the very strong fragrance. The halls to the rooms had heavily stained carpets that were in dire need of vacuuming. The wallpaper on the walls was bubbling and peeling. The paint was in poor shape and some of the doors looked like they needed to be replaced. Got into our room. It smelled like smoke. There was old soap and shampoo in the sink and shower. The new bottles of shampoo and conditioner had broken seals, so likely reused. The linens were stained and lumpy. The towels were small and scratchy. The remote didn't work, and the advertised pool was closed. Wifi worked intermittently. Breakfast was not included. We paid for breakfast and wish we hadn't. There was a big box of random plastic utensils that looked like they were reused. The coffee was horrible. The orange juice was some kind of fake nasty Tang and the food was just all-around bad. The buffet area was unkempt and dirty as were the tables. Not a single table was wiped down between uses. I hate to be so negative as I am usually pretty easy about hotels, but this place is really bad, dirty, and in need of repair. Also, there doesn't seem to be any desire to retain customers. I will never stay here again.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Radisson Hotel Salt Lake City Airport
Responded 12 Jun 2022
HI E7172SBbrians, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel, cleanliness and breakfast. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.
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My room appeared clean, the mattress wasn’t overly uncomfortable, breakfast was okay and the shower was fine, so I might consider staying there again in the event of an emergency/ if there were literally no other available options. The front desk staff were extremely condescending and patronizing toward me during each interaction (I’m a woman.) A housekeeping staff member and her teenage daughter (?) walked into my room unannounced (using a key card, as my door was closed) 2 hours after check in to “make sure the room was clean,” which was obviously super uncomfortable and left me questioning whether the room was in fact clean (it did appear to be…) I went downstairs to notify the front desk staff, and as I was heading back to my room I saw/ heard him laughing with the other 2 male staff at the desk from the top of the stairs. The walls are quite thin - a man in the room next to mine was having a super loud phone conversation late into the night, I had to turn on a podcast in order to get to sleep. I was too uncomfortable at that point to ask the staff for their help with the matter. I wouldn’t willingly spend money at this Radisson location. The man working in the breakfast area in the morning was very polite, I want to acknowledge him for being the only staff member with whom I had a positive interaction.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from victor SONI, General Manager at Radisson Hotel Salt Lake City Airport
Responded 26 Jan 2022
Dear valued guest, I would like to thank you for taking the time to provide us with your feedback. Please rest assured we are taking this matter very seriously to prevent this from happening again. I have shared your feedback with the team and once again would like to apologize. I hope that you come back and stay with us if your travels bring you back to the area. Feel free to give us a call directly if you like to discuss this matter in further detail. Sincerely, Management
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There are more places to choose from in the Salt Lake City area.
PRICE RANGE
₹8,031 - ₹14,054 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson salt lake city airport hotel salt lake city, salt lake city radisson
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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