Room was standard 4 star level. Nothing flash. The lobby and dining area is looking a bit tired. Menu is limited and expensive Service was good, staff was friendly They charge an extra 2 to 3% fee for credit card payment. This was not disclosed on my booking through booking.com
Absolutely stunning, an utter pleasure to be able to stay in such a historic building. The heating throughout was more than efficient. If you can't appreciate the history it's not for you. Its old world elegant and charm at every turn. The staff were amazing, every single one. Movie theater has 6 movies a day to suit everyone. The pool and sauna are a hidden delight. Highly recommend to include the buffet breakfast and drinks vouchers for your stay. High tea is so beautiful. Cocktails in the lounge with live piano was my fav. Plenty to do close by or a easy drive to the local towns. I would definitely stay again.
Bad service, if you don’t book restaurants you only have options lounge or room service while you are stuck in the remote place and no restaurants around. The jug is rotten inside the room. Towel was only 2 while our booking was for 3 person. Cleanliness is average. Price you pay to service you get is very low.
Really didn't like the staff rolling their eyes when we required information or assistance... We asked for cutlery that was missing in the cabin - we never got it, we asked for the shampoo and body wash to be replenished because they were empty - never arrived. Asked for pricing on ski gear sold in the reception and was told we'd be contacted - never got the call. There was a frustrating miss communication of open restaurants...This hotel is remote, nothing around for 20kms we didn't want to drive far with the weather being grotty. There are limited options for dinner, unfortunately the on-site cafe was closed (not that it's easy to find with no signage) but there was no notification about this. The Tussock bar, part of the hotel eatery options was closed, the website said it was open, the notice on the front door said it was supposed to be open, the staff at reception argued amongst themselves about why it wasn't open! The only options were to pay for fine dinning at the hotel's signature restaurant or have a meal in the lounge at exorbitant rates - $36 for 'frozen box' fish and chips... that's not unacceptable but we had no choice. This hotel is not cheap and it is old and in dire need of a refresh/refurbish. We understand that times are different due to Covid but at least communicate with your guests and for goodness sake tell your staff to be nicer and not to roll their eyes their guests!!!…
Needs some serious TLC. The entire hotel is falling apart, door handles fall off, paints peeling off, dust and dirt everywhere, carpets with pulls/ tears, chairs with stains and holes. Such a beautiful building is falling apart. Food is expensive and average. Staff are good but what a sad sad stay. Please please save this beautiful building and restore it to its former glory.
The Chateau Tongariro welcomes you with grand chandeliers, homely fireplaces and a live pianist in the evening! Mount Ruapehu ski field is conveniently less than a 5 minute drive behind the Hotel. The rooms are modern and warm - which is ideal after a long day in the snow! Enjoy the multiple walking trails, a high tea and even a sauna to wind down at the end of an amazing day! This was my second time staying and I look forward to returning again one day!
We almost didn't book here, due to the bad reviews. We loved everything. Yes, parts are dated and a bit shabby- adds to the charm. Just appreciate, like so much of the world, they are short staffed, and occasionally you might have to wait. We had the afternoon tea- and really enjoyed it, and thought it was excellent value. Breakfast was as expected. Dinner was great. In all cases we had great service and didn't wait too long, I was impressed that Syed served us at Breakfast, and when we walked in for dinner, he knew our names and room number. That is service. We had a spa suite in the Tongarirro wing- no view, but the room was huge, and very comfortable. The whole hotel is warm and comforting (I would hate to pay their heating bill) To sit in the lounge after dinner, by the roaring fire, listening to the piano player transports you to another era. A lovely evening was had by all. We did have to wait til nearly 5 for our rooms to be ready, but no big deal really, lucky we had afternoon tea to fill the time. On checkout there was only 1 guy serving, so he was under a lot of pressure, but was still a pleasure to deal with. A lady 2 in front of me apparently hated everything and was really harassing him. If you go here with the right attitude, you will have a wonderful time.…
This has been on my bucket list for YEARS. Loved every minute. Beautiful old hotel. Plenty of in-house amenities to keep you occupied. The roaring fire was so welcoming. High tea is a treat to be savored. And special mention to the talented piano-man. Worth. Every. Cent.
Hotel definitely seen better days but it wasn’t that bad, given its competition in the region. Price for stay is fair and it’s conveniently close to ski areal. Hotel also comes with a large number of amenities to accommodate you on bad weather days and that is certainly a big pro.
Old world charm with a little bit of tiredness. Room was warm and comfortable - liked the offering of a pillow menu. The shower was a little questionable. Great location for hikes and shorter walks, as well as for those of you who ski. Laundry facilities were swag. Disappointed that the billiard table was not open for use. Happy to have somehow found a tricycle on site to reenact 'The Shining'.