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State Highway 48, Whakapapa, Tongariro National Park 3951 New Zealand
Lowest prices for your stay
$149
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Free cancellation until 30/09/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1644)
Room & Suite (425)
Dining (183)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Whakapapa
Location
Cleanliness
Service
Value
Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
3007Reviews15Q+A100Room tips
Traveller rating
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Most Recent
Aneel R wrote a review 9 Sep
Auckland, New Zealand13 contributions8 helpful votes
Room was standard 4 star level. Nothing flash. The lobby and dining area is looking a bit tired. Menu is limited and expensive Service was good, staff was friendly They charge an extra 2 to 3% fee for credit card payment. This was not disclosed on my booking through booking.com
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abigail J wrote a review Aug 2022
10 contributions2 helpful votes
+1
Absolutely stunning, an utter pleasure to be able to stay in such a historic building. The heating throughout was more than efficient. If you can't appreciate the history it's not for you. Its old world elegant and charm at every turn. The staff were amazing, every single one. Movie theater has 6 movies a day to suit everyone. The pool and sauna are a hidden delight. Highly recommend to include the buffet breakfast and drinks vouchers for your stay. High tea is so beautiful. Cocktails in the lounge with live piano was my fav. Plenty to do close by or a easy drive to the local towns. I would definitely stay again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Reni Watson wrote a review Aug 2022
Mount Maunganui, New Zealand4 contributions
Bad service, if you don’t book restaurants you only have options lounge or room service while you are stuck in the remote place and no restaurants around. The jug is rotten inside the room. Towel was only 2 while our booking was for 3 person. Cleanliness is average. Price you pay to service you get is very low.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda G wrote a review Aug 2022
2 contributions
Really didn't like the staff rolling their eyes when we required information or assistance... We asked for cutlery that was missing in the cabin - we never got it, we asked for the shampoo and body wash to be replenished because they were empty - never arrived. Asked for pricing on ski gear sold in the reception and was told we'd be contacted - never got the call. There was a frustrating miss communication of open restaurants...This hotel is remote, nothing around for 20kms we didn't want to drive far with the weather being grotty. There are limited options for dinner, unfortunately the on-site cafe was closed (not that it's easy to find with no signage) but there was no notification about this. The Tussock bar, part of the hotel eatery options was closed, the website said it was open, the notice on the front door said it was supposed to be open, the staff at reception argued amongst themselves about why it wasn't open! The only options were to pay for fine dinning at the hotel's signature restaurant or have a meal in the lounge at exorbitant rates - $36 for 'frozen box' fish and chips... that's not unacceptable but we had no choice. This hotel is not cheap and it is old and in dire need of a refresh/refurbish. We understand that times are different due to Covid but at least communicate with your guests and for goodness sake tell your staff to be nicer and not to roll their eyes their guests!!!
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kiah G wrote a review Aug 2022
27 contributions5 helpful votes
Needs some serious TLC. The entire hotel is falling apart, door handles fall off, paints peeling off, dust and dirt everywhere, carpets with pulls/ tears, chairs with stains and holes. Such a beautiful building is falling apart. Food is expensive and average. Staff are good but what a sad sad stay. Please please save this beautiful building and restore it to its former glory.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa wrote a review Aug 2022
Papeete, French Polynesia2 contributions
The Chateau Tongariro welcomes you with grand chandeliers, homely fireplaces and a live pianist in the evening! Mount Ruapehu ski field is conveniently less than a 5 minute drive behind the Hotel. The rooms are modern and warm - which is ideal after a long day in the snow! Enjoy the multiple walking trails, a high tea and even a sauna to wind down at the end of an amazing day! This was my second time staying and I look forward to returning again one day!
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Watch the sunrise over the beautiful Mount Ngauruhoe! But be sure to bring some gloves for those...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jarox wrote a review Aug 2022
Adelaide, Australia511 contributions150 helpful votes
We almost didn't book here, due to the bad reviews. We loved everything. Yes, parts are dated and a bit shabby- adds to the charm. Just appreciate, like so much of the world, they are short staffed, and occasionally you might have to wait. We had the afternoon tea- and really enjoyed it, and thought it was excellent value. Breakfast was as expected. Dinner was great. In all cases we had great service and didn't wait too long, I was impressed that Syed served us at Breakfast, and when we walked in for dinner, he knew our names and room number. That is service. We had a spa suite in the Tongarirro wing- no view, but the room was huge, and very comfortable. The whole hotel is warm and comforting (I would hate to pay their heating bill) To sit in the lounge after dinner, by the roaring fire, listening to the piano player transports you to another era. A lovely evening was had by all. We did have to wait til nearly 5 for our rooms to be ready, but no big deal really, lucky we had afternoon tea to fill the time. On checkout there was only 1 guy serving, so he was under a lot of pressure, but was still a pleasure to deal with. A lady 2 in front of me apparently hated everything and was really harassing him. If you go here with the right attitude, you will have a wonderful time.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Emma wrote a review Jul 2022
1 contribution
This has been on my bucket list for YEARS. Loved every minute. Beautiful old hotel. Plenty of in-house amenities to keep you occupied. The roaring fire was so welcoming. High tea is a treat to be savored. And special mention to the talented piano-man. Worth. Every. Cent.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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OG Swifty wrote a review Jul 2022
Auckland, New Zealand111 contributions11 helpful votes
Hotel definitely seen better days but it wasn’t that bad, given its competition in the region. Price for stay is fair and it’s conveniently close to ski areal. Hotel also comes with a large number of amenities to accommodate you on bad weather days and that is certainly a big pro.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jacqui T wrote a review Jul 2022
Sydney, Australia380 contributions115 helpful votes
Old world charm with a little bit of tiredness. Room was warm and comfortable - liked the offering of a pillow menu. The shower was a little questionable. Great location for hikes and shorter walks, as well as for those of you who ski. Laundry facilities were swag. Disappointed that the billiard table was not open for use. Happy to have somehow found a tricycle on site to reenact 'The Shining'.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$90 - $156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bayview chateau tongariro hotel tongariro national park, bayview chateau tongariro national park
FORMERLY KNOWN AS
Bayview Chateau Tongariro
LOCATION
New ZealandNorth IslandManawatu-Wanganui RegionTongariro National ParkWhakapapa
NUMBER OF ROOMS
106
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Frequently Asked Questions about Chateau Tongariro Hotel
Which popular attractions are close to Chateau Tongariro Hotel?
Nearby attractions include Tongariro Alpine Crossing (7.1 km), Taranaki Falls (0.2 km), and Tawhai Falls (3.7 km).
What are some of the property amenities at Chateau Tongariro Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Chateau Tongariro Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Chateau Tongariro Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Tongariro Hotel?
Conveniently located restaurants include Ruapehu Restaurant, Ruapehu Lounge Bar, and The Pinnacles Restaurant.
Are there opportunities to exercise at Chateau Tongariro Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Chateau Tongariro Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Whakapapa.
Are any cleaning services offered at Chateau Tongariro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Chateau Tongariro Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Chateau Tongariro Hotel?
Many travellers enjoy visiting Te Porere Redoubt (6.7 km).
Does Chateau Tongariro Hotel have any great views?
Yes, guests often enjoy the mountain view available here.