Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Perfectly placed within steps of the ocean, Wailea Beach Resort - Marriott, Maui offers scenic luxury in a stunning travel destination. Our resort in Maui, Hawaii, offers spacious guest rooms and suites with residential-style accommodations, balconies or lanais, mini-refrigerators, and luxe bathrooms. 4-star amenities include a 24-hour fitness center, championship-level golf courses, an inviting spa, five resort pools, and a variety of delicious on-site dining options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime spot, the Wailea Beach Resort - Marriott, Maui garners accolades for its attentive service and vibrant atmosphere, complete with daily events and live music. While some guests have called out issues with room service speed and noise in rooms, the majority celebrate the resort's clean and modern accommodations that boast breathtaking views.
Despite criticism over high prices and additional fees, the hotel's exceptional pool variety and convenient location close to beaches and activities continue to be a hit with many travelers.
Location
Picturesque
Atmosphere
Lively
Rooms
Basic
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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A beautiful property with attentive and professional staff. I was contacted by Mary S several weeks prior to my stay offering me an upgrade to an oceanfront room for an additional $200 per night. Since my husband and I were celebrating our 36th Wedding Anniversary I took her up on her offer and I was so glad I did. We valet parked our car and were greeted by EJ, welcoming us to The Wailea Beach Resort. He took care of our bags and made sure we know where check in was. At check in we were given POG juice and Kukui nut leis by the front desk attendant, who I am so sorry I didn't get her name, she was so pleasant and informative. After oohing and aahing over our room and view we went for a walk around the property and stopped in to Kapa for some Mai Tai's and appetizers. Brad was our bartender, he was attentive and made some great recommendations. Upon returning to our room flowers my husband had ordered prior to our arrival were in our room with a split of Prosecco. These flowers were the mast amazing tropical flowers I had ever received. Well done by my husband and of course the florist on property. Our room rate included the breakfast buffet the flowing morning at Humble Market Kitchin (not a mis-spelling, that's they way it's spelled). Kate was our server who was so on top of coffee refills, plate removal and recommendations on what was really good from the buffet that included everything from fresh fruit, pastries, waffles, pancakes, bacon, Portuguese sausage, Korean fried chicken and Scrambled Eggs. Lastly, I'm not sure what they put in their signature lotion but it smells amazing, I checked with the gift shop as well as the onsite Spa and neither location sold the lotion. I happen to run across a sweet room attendant and when I asked where I could get some she handed me to little bottles.. Thank you so much to everyone at the Wailea Beach Resort. We will be back next year and for a longer stay!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 29 Dec 2024
Aloha kellanb, Happy anniversary. We are pleased that you chose Wailea Beach Resort for this special occasion. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. Thank you for making this possible for so many of our dedicated and faithful team members. It is always a joy to see our guests are excited about returning; we look forward to it. In the Spirit of Service, Myriam Tehina Director of Front Office
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This was the starting point for our once in a lifetime splurge vacation, and it did not disappoint! The location was a perfect hub for the activities we had planned and the multiple pool options as well as proximity to the beach let us soak up our relaxation time effortlessly. The ocean views were breathtaking, I almost regret booking garden view rooms to stay under budget. The expense would be my biggest complaint, as the amenities like booking a cabana at the adult only pool, using the Olakino pool, or booking any type of spa service was much too much after having paid for the rooms. My other complaint would be the standard toilet paper; Charmin will not break the bank with the way everything is marked up, for real. All that said, everything was maintained beautifully, the grand lobby was lovely, and the breakfast buffet was very well appointed. I would've loved to have a dinner concepted by Roy Yamaguchi, alas, the budget strikes again. We did get to experience good local food with the Kohola Brewery a short walk away, and several reasonable eateries a short drive away in Kihei. Back to the Marriott, I will say all of the staff (except one person at the front desk around 8:30 pm) were fantastically friendly, kind, and accommodating. All of the guests were polite and courteous as well, which I think is an often overlooked aspect that can add or subtract from the experience.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Sticker shock is real.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 13 Oct 2024
Dear N2387BPandreal, We are thrilled to read your fantastic review of the Wailea Beach Resort and mahalo for the nice rating. We are delighted that you enjoyed our beachfront location and our resort amenities, especially our pools. We are grateful to you for highlighting the stunning water views from our property and our diverse breakfast options. Our team strives to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Having said that, we regret that we did not meet all of your expectations with our pricing for some of our amenities. Please know we structure our pricing competitively and regularly, but we are always grateful for our guests's comments. We appreciate the feedback, as it helps us improve our services. We look forward to welcoming you back the next time you are in the area. In the Spirit of Service, Myriam Tehina Director of Front Office
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This sprawling resort has pretty much everything you need for a great water vacation. There were at least 5 pools that I counted, water slides, and two fantastic swimming beaches on either side of the resort (Wailea Beach and Ulua Beach, which also has good snorkeling). At each pool there were towels available, a bar, free sunscreen, and a water dispenser; plus we never had trouble finding lounge chairs. With the beautiful grounds and ocean views, we mostly had trouble dragging ourselves away from the resort to see the rest of Maui.
We booked an ocean view room here, and we had a good view of the ocean from our room, with excellent sunset watching. The room had a tile floor, a separate room with toilet and walk-in shower, and a drying rack on the balcony; it was overall in good shape. The main negative is that the wifi was very spotty, sometimes nonexistent except early in the morning and late at night, and the hallways in our building were oddly dark. Also, this is a large resort, and it took us a while to figure out how to get from place to place, but we kind of enjoyed that. The staff here was friendly and helpful.
I was surprised that some reviewers complained about prices here. Yes it’s expensive, but they’re upfront about room prices on the web site, and let’s face it, EVERYTHING in Maui is expensive. If you’re looking to spend less money on food while staying at this resort, I recommend walking over to the nearby Shops of Wailea. This mall has an ABC Market, a Whaler’s General Store, and an Island Gourmet Market with many to-go food options.
Overall we had a great time here.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 28 Jun 2024
Aloha Valued Guest, Mahalo for taking the time to review your stay with us at Wailea Beach Resort. The genuine care and comfort of our guests are our highest mission; therefore, we are delighted to read you enjoyed not only our attentive hospitality and beautifully designed landscaping but also our ideal location and rejuvenating accommodations featuring ocean-inspired decor, plush bedding, premium amenities, and balconies boasting stunning views. We will be sure to share your warm remarks with our associates. It is also a pleasure to know you were able to take advantage of our sparkling outdoor pools and two of the longest resort water slides in Hawaii. Having said that, we regret the issue you had with our internet service. We are working with our service provider to make sure our connection is operating as it should. Your feedback is appreciated, and we look forward to seeing you again soon. In the Spirit of Service, Myriam Tehina Director of Front Office
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We stayed here 5 nights and had a good time. Multiple pools and the adult pool is especially nice. Although we only paid for a partial ocean view room, we were practically ocean front with a great view and very close proximity to ocean. This was in one of the “Hales” and not the big tall structure.
The hotel is very close to a small shopping center with some luxury brands but also mid level restaurants and shops snd grocery. This was very convenient.
The rooms are clean and bed was great but they are not top of line. One sink not two, toilet in same room as shower, and chairs / couch not comfortable.
The breakfast buffet is too expensive and so we either had a small breakfast there or went to the nearby market at the shopping center.
I rate it a solid 4 but not a 5. Grounds are nice but not amazing. A couple areas for improvement. Outside porch which has beautiful view needs newer and more comfortable chairs. Also, at the adult pool, there are usually towels in all the chairs even though there is supposed to be a 45 minute limit on holding chairs when you are not there.
We enjoyed our time there but once Lahaina is in better shape in a couple years we will return to the Hyatt at Kannapali where we have stayed before.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:Go to nearby market at shopping area for drinks, snacks, sandwiches, even breakfast. Price is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 14 Feb 2024
Aloha bretr233, Mahalo for sharing about your stay at Wailea Beach Resort. We understand the importance of the details that make up a great stay and are so pleased to know that our ideal location, amenities, and stunning views enhanced your visit with us. However, we regret if your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. In the Spirit of Service, Eric Duff Resident Manager
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Overall, this is a beautiful resort with exceptional service and great pools. The rooms are clean but unimpressive and the bathrooms are pretty basic.
I will start with the cons: the on-site restaurant was very expensive and the food was surprisingly and consistently bad. Apparently this is well known. The Kapa restaurant by the pool was okay. The food at Olakino pool was good. The little market and Starbucks on the resort were the best bet for food. There is also a large outdoor mall a block away with a number of casual and nicer restaurants which are both better and more reasonably priced. If you walk down the beach a bit you can find restaurants at neighboring resorts. Duo was great.
The pros: The resort grounds are gorgeous and the staff is really exceptional. There are a lot of small touches that are really nice: mochi and popsicles handed out at the pools, daily chocolate at the front desk, daily Hawaiian crafts, lessons, and yoga. The concierge was very helpful in setting up whale watching for is.
There are several great pools with views over the ocean and the sunset. We spent one day at the reservation-only Olakino pool and highly recommend it. It’s small, quiet, and lovely. The fee ($200 per person including $50 food credit or $100 for a half day) gets you a lounger, a fantastic pool attendant (our, Kalvyn, was nice, helpful, and very kind), a chair massage, a couple of treats, live music in the afternoon. It was my favorite day on the trip.
Rooms: We got a deluxe ocean view room in the main building next to the lobby. We liked the location near everything and the view was pretty—other than the service road behind the building. However, there was a lot of construction and renovation going on and the noise was unpleasant during the day. The resort itself is so pretty and there are so many places to sit and enjoy the views that i would not recommend spending extra for a view room. Spend that extra $200+ a night on the Olakino pool!
The other buildings had rooms with patios that opened on the pool areas which looked nice but were apparently pretty loud.
There is no executive lounge at the resort.
Overall we enjoyed our stay here aside from the food. Maui is expensive—plan for double what you would pay in a big city on the mainland. And then just enjoy the gorgeous island.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Dont pay extra for view rooms—the resort has plenty of beautiful spots — and plan to eat elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 1 Jan 2025
Aloha RDR56003, We’re delighted to hear that you found our resort beautiful. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. However, your feedback regarding the on-site dining experience is deeply valuable to us, and we’ll be reviewing your comments with our culinary team to address these concerns. We aim to provide meals that match the high standards of the rest of the resort, and we’re sorry we fell short during your visit. We also apologize for any inconvenience caused by the noise issues and appreciate your patience. Mahalo for sharing about your stay at Wailea Beach Resort. We hope you will revisit soon. In the Spirit of Service, Myriam Tehina Director of Front Office
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We had an amazing stay at the Wailea beach resort. The location is the definetly the high end area of Maui with walkable restaurants and shops nearby. The resort is even better than pictured- super clean with superb service from everyone. Our kids loved the game room that had free arcade games (no need to limit the play) and they loved the movie room where they watched encanto and sat on bean bag chairs. The beaches are close and our favorite part of the whole trip was watching the humbback whales jumping. We were there in January and at anytime you could see whales spouting, jumping, or flipping their tale up... it was so cool! We also saw a sea turtle on two occasions at the tide pools right by the resort. the resort food was very good my favorite was the ahi poke bowl from kappa grill (loved it so much i ordered it twice). We did breakfast on our deck and appreciated that we could push a button and they'd come get our dishes... no walking by dine in trays in the hallways like most resorts. Also we loved the wristband keys to the room.. very smart.
We look forward to the next trip here.
Shout out to Eric Duff for making our trip extra special!
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 11 Jan 2023
Aloha ashleyrJ79XO, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations. We are delighted to hear how much you enjoyed our great location, thoughtful service, exceptional amenities, and authentic culinary offerings. I truly enjoyed hearing your kind words and will make sure to share them with my entire team. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service, Eric Duff Resident Manager
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Most of the staff here were pleasant and customer service oriented. The housekeeping person assigned to our room would remove the do not disturb sign through it on the ground and then knock on your door early in the am to clean your room. She did this more than once. The rooms are ok but everything is down graded. The toiletries for example are below par and hard to use. The property was not convenient for beach goers, swimming/snorkeling. It’s not far but not right in front of the resort. I would not stay here again. Our room had a beautiful view and right on the water
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 27 Jul 2024
Aloha Stephanie, Mahalo for sharing your concerns. Our top priority is exceptional service; therefore, we are sorry for any lack of responsiveness to your needs. It was an honor having you as our guest, and we would welcome the opportunity to provide you with the service you deserve. In the Spirit of Service, Myriam Tehina Director of Front Office
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Having stayed at all of the hotels along Wailea Beach I am not saying the Marriott is the best one but it is the most ideal property for a family trip. The kids pool is unmatched at any property in the area. This alone is a difference maker - especially if you have kids aged 5 to 12. The sprawling resort is a village in itself. The Starbucks and easy access to the Shops of Wailea are an excellent perk. Whether its going to Whalers General Store for Acai bowls, pizza, sandwiches or groceries, Ice Cream at Lapperts the walkable proximity is unparalleled. I am a Titanium Member and the upgraded room was appreciated and added bonus to the trip. I booked two rooms and the hotel provided two rooms across from one another without me making any formal request. Little things like this make a huge difference. The adult only pool is also available with beautiful ocean views for this without families. Overall, it is highly recommended - especially for families looking for a place to stay in beautiful Wailea.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 29 Dec 2023
Aloha sandysS6748NI, Mahalo for being a valued Marriott Bonvoy Titanium Elite member and for your excellent feedback about Wailea Beach Resort. We were glad we were able to provide you with an upgrade and that you were impressed with our thoughtful hospitality and sparkling pools, as well as our ideal location. Steps away from beautiful beaches, shopping, dining, and entertainment, we enjoy providing our guests with the perfect place to explore Wailea! We appreciate you recommending our elevated resort to future travelers, and we look forward to welcoming you and your family again for another meaningful experience. Happy Holidays and Happy New Year! In the Spirit of Service, Eric Duff Resident Manager
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After a whole heap of research and finally deciding on this hotel we were extremely disappointed. As elite marriot members we didn’t receive an upgrade which was fine it they were available and hotel was at full capity like we were told, but was untrue. If fact don’t even believe we got the room type we paid for. Avoid the ground floor rooms 300’s, our room in particular was right next to the path way the entire hotel uses to get anywhere, everyone walking passed could see right i to our room and could speak to you while you were on your deck trying to relax. There is also stairs right next to the room, where people were frequently tripping, one lady having a very bad fall hitting her head quite badly, really weren’t able to relax as people continued to trip through out stay. Our bathroom sink was blocked for 3 days, despite numerous calls to reception, couldn’t use it so had to brush teeth in the shower. When we asked to change rooms were told they would come back to us, 3 or 4 times, never heard from anyone, even told us they would talk we manager. Nothing!!! rooms were bery out dated and not in the state of repair you would expect for a hotel in this price range. Only good things were Staff at the swimming pool restaurant were all great and lovely live music each evening. Check out was a nightmare in fact had to give up and leave as taxi was there. I certainly would not recommend this hotel to anyone. Plenty of other beautiful hotels close by, wish we had stay at one of them.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 16 Dec 2022
Dear nickkief, Aloha and mahalo for being our guest. Please accept our sincerest apologies for not meeting your expectations. We understand your frustrations from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so mahalo for sharing your comments. We hope you will accept our apologies, and we would welcome another opportunity to provide you with the perfect stay you deserve. Mahalo again for sharing, and we wish you all the best with your travels. In the Spirit of Service, Eric Duff Resident Manager
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This was our fourth stay at this resort. I have said in the past that this hotel has the nicest pools especially the adult pool. I no longer feel this way. The adult pool was overrun with pool crashers who were drunk and loud. This is the Serenity Pool! Staff does nothing to keep outsiders out. I overheard people in the pool talking about how easy it is to access this pool. The cost of this hotel has gone up dramatically. At over $1000 a night they should make sure facilities are used by guests only. It's a shame because what was once the nicest pool is now the trashiest pool on Maui. I will not return. At this price stay somewhere else like the Four Seasons.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Wailea Beach Resort - Marriott, Maui
Responded 25 Oct 2022
Aloha M4384QOjanetr, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Our goal is to provide a luxurious and relaxing environment at all of our pool experiences. We have obviously missed the mark with your stay. Please accept our apologies and understand that we will use your feedback to ensure we are continually training our staff. If you would give us another chance, I would appreciate if you reach out to me directly so that I may personally oversee the details of your stay. Mahalo for your time; you have our assurance that we will address your comments appropriately. In the Spirit of Service, Eric Duff Resident Manager
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