We had a good experience at the Fairmont Kea Lani. The resort and grounds are beautiful, and the rooms are very generous sized. The location is wonderful - including the ability to walk along the shoreline to other resorts for dinner, etc. We enjoyed the on property restaurants as well. As is typical with Fairmont, the staff was very good and responsive. We only noted two real drawbacks. First, the resort rooms are fairly tired - older furniture, with chips and generally worn out, which will hopefully be resolved with the refurbishment. Second, the beach chair and umbrella service was fairly poor. The beach equipment was in very bad shape - to the extent I thought I would fall through it - and this was the one area where the staff was less polite and helpful. Everyone can have a bad day, but the condition of the beach furniture was not up to expectation. All-in-all a very good stay, and we will come back.…
OUTSTANDING: Cleanliness, appearance, friendly staff, culture conscious, all around, significant attention to every detail. The location is probably the best in Wailea. For uncommon cuisine, unique experiences just ask the front desk or concierge staff they are very knowledgeable about the island and more than willing to share their thoughts. Can’t wait to return!
We knew this was going to be a beautiful hotel and we weren’t disappointed ! We stayed in the Signature Ocean View Suite on the top floor with a perfect view of all the grounds, beach, and sunsets. I was a little surprised at how the rooms did feel a bit dated, but they were doing construction on one wing of the hotel so I am assuming this will soon change. On that note though, beware as the construction is loud at the pool area so if you’re looking for a peaceful rest bring headphones or wait until their renovations are done to visit. We were told the renovations were going to move across the hotel and would eventually include their lobby. My assumption is they are going to try and compete with the newer/higher end hotels on the strip (Andaz and Four Seasons, which are breath taking). However, on the flip side, the hotel didn’t feel overcrowded since there was a whole wing of rooms being worked on (even though there were multiple company retreats while we were there). We didn’t have to fight anyone for pool chairs which is always a good thing. The breakfast buffet was perfect. I didn’t have room for lunch I was so full ! They have everything you could imagine and it was all delicious. Dinner at Ko was great as well. The market place was great. We really utilized it a lot, especially when we needed a quick coffee and breakfast before an early morning excursion. We were shocked at how early the hotel bar closed though, 9:30pm! The other hotel bars on the strip are open until 11pm so not sure why the Fairmont closed so early. There were definitely guests looking to stay up and spend money, but they kept to that early closing time. I would have liked to see a later closure and entertainment in the later hours. The beach was surprisingly unimpressive. Not sure if that’s a Hawaii thing or just where the hotel is located. I think I spent 20 minutes on the beach my entire stay. If that’s where you’re looking to spend your time, this isn’t the hotel for you. The three large pools are where you want to be. The staff was great here and extremely friendly and helpful. Nothing but wonderful things to say about them all !! My only gripe is the Avis representative is only on site for three hours a day, and that window is the only time you can pick up or drop off a car. Again, not sure what I’m missing here and if that’s by design but seems to be extremely inconvenient. This hotel was wonderful and property was large. I can’t wait to see the renovations! I’m sure it’s going to be even better than it already is!…
We joined you for breakfast and couldn't have been more pleased with our meal. Chris was our server and from start to finish, our experience was filled with delicious food, killer scenery, and lots of Aloha.
From check in to check out, the 5 days stay here was the best experience I have ever had at a resort. The breakfast buffet was included with our corporate event, and it was amazing, I mean "amazing." I have never seen a buffet with such great tasting varieties! We want to send a shout out to exemplary employees at buffet restaurant - Irwin was the nicest person at the omelette station. He always was happy and smiley. Your maui moco with the beef short ribs was no ka oi! Next, waitresses Sabrina and Auntie Trudy, were always so nice and accommodating. You can tell they loved their jobs. They exuded ALOHA each and every day. At the pool, bruddah Narcie was so kind and helpful. Again, he showed so much ALOHA each day and made the pool experience super. I had a massage by NOELLE, who has worked at the Fairmont for 13 years, I believe she said. Super talented masseuse and she raved about how much she loved working at the Fairmont. We enjoyed the kind bellmen, the ability to use bicycles free of charge to go to the shops, and although pricey, the pool side lunch food was outstanding. Two sisters - a full time Maui resident and a sister from the mainland - had a 6 star experience and it will forever go down in the books as one of our all time favorite vacations.…
My husband and I visited to celebrate my 50th birthday and the hotel did t disappoint. Quiet surroundings, amazing and friendly staff, beautiful grounds. Plenty to do in the property but if you wanted to just relax and read a book, that’s great too. We were here before the planned renovations and can’t wait to return after they’re complete.
Great facilities and rooms. Breakfast buffet was great and offered multiple options for food. Great location to beach with setups for different ages/groups. Was easy to get in and out of facilities. There were shopping and restaurants close to hotel. The 2 restaurants that we ate on property were outstanding.
Beautiful grounds, great service and wonderful staff. We ate at Nicks Fisherman and had pool service every day. Also eat breakfast buffet every day. All those restaurant experience were very enjoyable. We stayed at one of the 2 Bedroom villas. Great location on the property. Room issues were the biggest concerns. Had AC issues first day which were fixed in a couple of hours. Had insects invade kitchen and bathrooms 3rd Day. Understand we’re in Hawaii and by the beach so we get that this can happen. Hotel Maintenance came and sprayed the areas which helped. Still, always wonder If they are around or in your personal stuff. Curtains on patio doors were dirty with what I’m assuming “ketchup” stains where you would gray to open. I just tried to clean it myself. Again hotel responded to to all of the issues in a fairly reasonable time. When checking out Mgmt. asked how our experience was and I told them of the issues we had. The feeling I got from the hotel manager manager on duty was not so much apologetic or show of empathy, rather a feeling like he thought we were looking for something. I wasn’t looking for a comp or free room. Truly, I was just letting him know of our experience. It really put me off how he approached me and his response. Maybe he was having a bad day or I was not the first guest to complain that morning, but it put me off going back to the Fairmont. Sad, as this was our go to hotel and have stayed here several times over the years. We’re going to try the Marriott or Andaz next time we go back in Oct. as an alternative to the Fairmont.…
I recently took a mother-daughter trip to Maui, and we decided to stay in Wailea at the Fairmont Kea Lani. We had never stayed in this part of the island before. In brief, the Fairmont Kea Lani is a fantastic hotel situated on a beautiful stretch of Maui's southwest coast. It is within a short drive of restaurants and shops, and it was not difficult to travel to some of Maui's famous sites from the property. Here is a more descriptive review of specific elements of our stay: Rooms: We stayed in a "Mountain View" suite. The rooms are very spacious and have a living room, bedroom, and large bathroom. We also appreciated the coffee machine and electric tea kettle in the room, especially for our early wake-up call to watch the sunrise at Haleakalā. Water bottles were provided and restocked daily. Pool Area: The resort has an adult-only pool, as well as a family pool area. We appreciated that the pool area was very spacious. It was also close enough to the beach for easy access and great views of Molokini Crater and Kaho‘olawe; at the same time, it was far enough away to keep a distance from those who were not staying at the resort. Pool attendants were constantly checking in with us to see if we needed anything. Finally, we appreciated that the resort provided sunscreen and aloe at the pool - a small but great touch. Concierge Desk: We cannot thank the helpful concierge staff enough for providing us with driving directions to points of interest in Maui. They gave us written driving directions that were easy to follow, as well as facts about the sites of Maui (i.e., Road to Hana, Lahaina, etc.). Dining: We ate at Ko for dinner one night, which served extremely fresh seafood and local produce. Our server, Z, was excellent. We also ate at the breakfast buffet each morning, which offered a generous spread of traditional breakfast items, as well as out-of-the-ordinary items, including local fruits, poke, and vegetable and grain salads. Since we ventured off property every day, we were well-fueled for our adventures. Our hostesses each morning, Milika and Joanna, were friendly and were working hard to seat people. Wailea Area: We enjoyed staying in Wailea. There are plenty of shops and restaurants at The Shops at Wailea, which is a short driving distance from the resort. There are also a few that are scattered among a few shopping centers just up the street. We enjoyed our meals at Monkeypod Kitchen, Pint & Cork, and Tommy Bahama. Accessing Maui: The resort is located off one of Maui's main highways, which made driving to noteworthy sites a bit easier. It took us about half an hour to drive to and from the airport. During our stay, we ventured out to the Road to Hana, Lahaina, Kapalua, and Haleakalā National Park (organized tour). Exercise: The resort's gym was large and spacious, and it contained a variety of exercise equipment, including Peloton bikes, treadmills, kettle bells, dumbbells, etc. The roads along the front of the property are hilly, but we saw plenty of joggers exercising in the morning. There is also a walking path along the beach that connects many of the resorts in Wailea. Other Notes: There were several corporate functions held on property throughout the week, but we thought that the staff did a wonderful job separating vacationers from the corporate functions. Also, although Wailea is considered to be in southern Maui, we were still able to see the sky turn beautiful colors from the nightly sunsets. Overall, we very much enjoyed staying at the Fairmont Kea Lani and would definitely choose to stay there again. The staff is wonderful and friendly; the property is well-kept; and the property is in a great location. Mahalo, Fairmont Kea Lani!…
Beautiful property, incredible breakfast spread, friendly service, incredible pools. Can’t recommend enough. Trip was capped with a fun family photo shoot with Pacific Dream photography. Memories to last a lifetime! We will be back!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing