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Holiday Inn Express Hotel & Suites Keystone

HIExpress.comUS$ 131*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Keystone
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541 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Keystone
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Showing 521: English reviews
Reviewed 4 April 2015

We called the front desk twice to rest the WiFi and the whole time we were there the service kept breaking, and disconnecting. The front desk person wasn't helpful when we asked what was available since we went during off season. His reply was "basically everything is closed". Wow, thanis I had to look into it myself and founD many...

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Helpful?
Thank leepalao
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We do apologize for the inconveniences you experienced during your stay. The WiFi in the area was very spotty during the time of your stay due to increment weather conditions and we were having to reset it quite a bit during that time. There is one general store in the...

Inkom Idaho
Reviewed 28 March 2015

This is close to Mount Rushmore. The rooms were clean - but the beds were very soft. The breakfast was good, but unfortunately, there were only 6 tables in the breakfast room. We visited in the off season - on weekdays - and had to sit in the lobby to eat. I can't imagine what they do in the full...

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Helpful?
Thank Christa M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Dear Christa M, Thank you for taking the time to review our property. I am pleased to note that you liked the hotel location, clean rooms and good breakfast. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable...

Reviewed 19 March 2015 via mobile

My wife and I came to Keystone for a wedding. Because we were traveling we naturally needed to freshen up and change before going to the wedding so I called ahead to see when check in time was. The lady that answered the phone told me check in was at 4. I explained to her that I was attending a...

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Helpful?
3Thank Mike C
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our hotel. Our policy is to always accommodate our guests if there is any way possible. We apologize if you feel that there was no effort made to accommodate you. We have spoken to our front desk staff to be sure that this doesn't happen again in the future. We hope that...

Windermere, Florida
Reviewed 9 March 2015

My wife an I were very pleased with this hotel. We spent one night there this month before our next day's visit to Mount Rushmore and the surrounding area. The hotel's accommodations and services are a decent value for the money spent.

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Helpful?
5Thank Andonis A
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are pleased that we met your expectations and look forward to seeing you again soon.

Madison, South Dakota
Reviewed 18 February 2015

Nice theme upon entering building. Staff was friendly. Room was clean. Cable TV was what you would expect. Bathrooms were clean. Shower was HOT and tons of pressure. We would go back again. Only complaint would be that our suite was on the main floor, really close to the lobby/pool area, and for some reason children and or adults were...

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Helpful?
1Thank roadglider82
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Dear roadglider82, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff, cleanliness and your shower experience. However, we’re sorry about the noise during your staff and for the kids running through the halls. We will look into this concern. I...

Harrison, Nebraska
Reviewed 13 February 2015 via mobile

Walking into the lobby, I appreciated the rustic and outdoor design that went into it. Has the feel of an upscale lodge. Checking in was a breeze. Desk clerk was friendly, helpful, and filled us in on everything. My room was spotless. I stayed for four nights, and each night returned to a clean comfy room. Very pleased. My only...

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Helpful?
2Thank RangerAJ
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for your wonderful review. We are happy to hear that the desk clerk was helpful and the accommodations met your expectations. We also wish that our satellite company offered more of a channel selection in our area. We are so pleased that you enjoyed your stay with us and look forward to visiting with you on...

breckenridge,co
Reviewed 8 February 2015

Very close to Mt. Rushmore, we visited in January and this hotel is one of the few open in the winter. Helpful front desk ladies, good beds, good tv selections, but room could have been cleaned better. Dirty socks left under bed, and two dirty washcloths left on shower curtain bar. Frig and microwave in room, nice for travelers. 24...

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Helpful?
4Thank Divecozumel
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We sincerely apologize that the condition of your room did not meet our brand standard. We have spoken to our housekeeping staff to ensure that this never happens again. We hope that this incident does not change your opinion of IHG properties and that you will continue to use Holiday...

Riverton, Wyoming
Reviewed 10 January 2015

The Holiday Inn Express does an exceptional job. Love the free breakfast, and the rooms are clean, the beds are nice, and this is a great, central location to stay when visiting the Black Hills. Plan to stay here again soon!

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Helpful?
2Thank Alleta B
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for reviewing our property. We are pleased that the accommodations met your expectations. We look forward to seeing you again soon.

Kentucky
Reviewed 6 January 2015

We stayed here while visiting Mt. Rushmore, shore drive up to the park. Great location to walk around town and see the sites. Very impressive front lobby and a nice clean room. I would highly recommend.

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Helpful?
1Thank JohnP42301
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay. We are two and a half miles from Mount Rushmore and a five minute walk to the main boardwalk. We look forward to seeing you again the next time you are in the area.

Reviewed 3 January 2015 via mobile

As nice a place ad I've stayed. Very clean, very comfortable, very modern, friendly staff. I would highly recommend this hotel to anyone visiting Keystone. I will also strongly consider Holiday Inn Express locations after my stay here. Another plus is the nice pub & restaurant (Barlee's Food and Drink) right next door, which also had nice, friendly staff.

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Helpful?
Thank Aaron L
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your kind review. We are pleased to hear that the staff and the accommodations met your expectations. We are glad that your experience with us has helped with your decision to stay at other Holiday Inn franchises in the future. We look forward to your next visit.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Region: United States > South Dakota > Keystone
Price Range: ₹ 5,624 - ₹ 19,845 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Keystone staff and other travellers.
3 questions
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Tecumseh, Michigan
10 months ago
Commerce, Texas, United States

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Questions? Get answers from Holiday Inn Express Hotel & Suites Keystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go during the off season!”
O893YLstephaniew, 11 Apr 2017 | Read review
“Higher floors better - heard stomping from above both nights.”
jackaholic, 31 Mar 2017 | Read review
“We were on 1st floor and didn't hear a thing. Not sure if 2nd floor was occupied.”
TimS903, 20 Mar 2017 | Read review
“I don't think there is a bad location when you are there off-season. Sleepy town!”
EnjoyTravelAlways, 2 Dec 2016 | Read review
“no recommendation - my room on the 2nd floor was quiet - but so was the town”
  • view from entrance
  • twin bed room
  • TV, fridge, microwave
  • small sink
  • built in tub
Shadia1071, 17 Nov 2016 | Read review
5 of 5
HIExpress.com
US$ 131* /night
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