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Holiday Inn Express Hotel & Suites Keystone

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Holiday Inn Express Hotel & Suites Keystone
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520 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Keystone
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Showing 501: English reviews
Iroquois, South Dakota
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2015 via mobile

Booked the room thru Priceline. Hotel staff was accommodating. The room was nice. There was a pop bottle partly under the bed and a bottle cap by the chair but i talked to the staff and they acted like it would get taken care of so maybe it wont be there when you show up. The breakfast was small. We... More 

Helpful?
Thank jeffrey26_11
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for reviewing our property. We are pleased that our staff was accommodating, but we apologize that your room was not cleaned to our brand standard. We have spoken with our housekeeping staff about this matter to ensure that it doesn't happen again. We also wish that more businesses in town stayed open during the off season. We are... More 

Kansas City, Missouri
Level Contributor
148 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 December 2014

This is a nice place on the road up to the monument. Really in the middle of the tourist trap stuff. The room was good quality and the staff was pleasant. The weird thing is all of the parking spaces near the front are reserved for employees, I mean a heck of a lot of spaces. I guess the owner... More 

Helpful?
1 Thank Joe_S_Caja
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are glad that you enjoyed your stay and appreciate that you are giving us a chance to explain about the parking. Our parking is located parallel in front of the hotel and in the lots on either side. The employee parking that you mentioned that is on the street... More 

Sacramento, California
Level Contributor
199 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
Reviewed 18 November 2014

We stayed two nights at the Holiday Inn Express which occupies a prime position: about five minutes walk to downtown and 10 minutes drive to Mt. Rushmore. The lobby is large and decorated in the style of the old west with animals, paintings and artifacts. The high-ceiling room was large with western decor and substantial kitchenette. The comprehensive breakfast was... More 

Helpful?
Thank jfoote
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We are pleased that you enjoyed your stay with us and that our staff was able to help you. We are happy to hear that you enjoyed our lobby, we are rather proud of it. We do acknowledge that the internet sometimes runs a little slow and apologize for that. Due to the lack of providers in our area it... More 

Auburn, PA
Level Contributor
182 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 16 November 2014

Arrived yesterday and found this to be just as the pictures has shown. Nice lobby with mounted elk, moose, buffalo, and elk antler chandelier. People at the front desk very nice, room was very nice as well. Wouldn't change anything and nothing negative at all about the place. Probably about 7 minutes to Mt. Rushmore. Watched deer walk across the... More 

Helpful?
Thank PAJAY
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We do get a lot of deer that visit us at this time of the year and we enjoy watching them also. We look forward to your next visit with us. More 

Level Contributor
3 reviews
Reviewed 5 November 2014

Hotel and staff was and were great. Richard and LaWanda were the two people I dealt with most of the time. Richard was very knowledgeable about the local area. The property is literally 10 minutes from Mount Rushmore. We went that same afternoon, that we arrived, then again the next day and evening. Crazy Horse is about 20 minutes from... More 

Helpful?
Thank Deepak C
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your wonderful review. We are glad that our staff was so helpful to you during your stay. We are centrally located to many of the year round attractions in the Black Hills. We are happy that you enjoyed the area and look forward to your next visit with us. More 

Hoffman Estates, Illinois
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 November 2014 via mobile

We had a great stay at the hotel. Staying at the hotel this late in the season in October, there are not many choices because most places in Keystone are closed for the season. Hotel was clean and close to Mt. Rushmore. Breakfast was good, and always hot. If you stay, make sure you check out barlees next door, it... More 

Helpful?
Thank electrical_steve
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We would like to thank you for reviewing our hotel, and are pleased that you enjoyed your stay with us. We are glad that you enjoyed our breakfast. The hot cinnamon rolls are my favorite. We do appreciate that Barlee's is right next door and stays open year round to cater to our guests. More 

Overland Park, Kansas
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 October 2014

Very nice and convenient hotel with decent breakfast. Staff helpful. Rooms are very clean. Price was excellent (winter rates). I do wish these hotels would move the "smokers" away from the front entrance.

Helpful?
Thank Ken G
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We are happy to hear that you enjoyed our breakfast and that our staff was helpful to you. We apologize for your dissatisfaction with where our ashtrays are located. We are looking into your suggestions. Thank you for bringing this to our attention and thank you for your review. More 

Windsor, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2014

We stayed here for one night. The hotel is located near Mount Rushmore and is very nicely decorated. The room was very clean and the bed was comfortable. There was lots of variety for the breakfast in the morning

Helpful?
Thank drw00
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your kind review. We are pleased to hear that you enjoyed your stay with us. We are delighted that you enjoyed our décor, our breakfast choices, and that you found your bed comfortable. We look forward to your next visit with us. More 

Lyons, Kansas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 October 2014

This is a nice hotel, conveniently located near Keystones small business district and only two miles from Mt. Rushmore. The service was friendly and the rooms were clean. The breakfast room was very small, and a number of people had to wait for a place to sit while others just gave up and carried their food to their rooms. Our... More 

Helpful?
Thank JonLo
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our hotel. We are centrally located to many attractions in the Black Hills. We are pleased to hear that our staff was friendly and helpful during your stay. We are sorry that that the size of the breakfast room did not meet your expectations. We are looking into ways to either redesign... More 

Raleigh, North Carolina
Level Contributor
204 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 October 2014

For HIE, could be more updated. Lobby is nice, but checking in was irritating as the single clerk was busy helping a customer without a reservation ponder his options while I stood there for 10 minutes with my reservation. Only when the third customer walked in did she ring the bell for the second clerk who was hanging out in... More 

Helpful?
Thank Lola2104
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We apologize for the problems that you experienced and have initiated a retraining of our staff so that these things don't happen again. We hope that you will stay with us again the next time you are in the area, so that we can try to make it up to... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Region: United States > South Dakota > Keystone
Price Range: ₹ 3,976 - ₹ 14,600 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Keystone staff and other travellers.
3 questions
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Tecumseh, Michigan
5 months ago
Commerce, Texas, United States

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Questions? Get answers from Holiday Inn Express Hotel & Suites Keystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no recommendation - my room on the 2nd floor was quiet - but so was the town”
  • view from entrance
  • twin bed room
  • TV, fridge, microwave
  • small sink
  • built in tub
 of 5 bubbles Shadia1071, 17 Nov 2016 | Read review
“get a room that only shares one wall with another guest room! Lousy sound deadening between rooms.”
 of 5 bubbles Mgiffy, 29 Oct 2016 | Read review
“Good location”
 of 5 bubbles MariaD365, 28 Sep 2016 | Read review
“I don't know about all of the rooms, just that our room was quiet”
 of 5 bubbles Cricket2825, 22 Sep 2016 | Read review
“We were on 3rd floor and didn't have any noise problems.”
 of 5 bubbles 164shirleyd, 18 Sep 2016 | Read review
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