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The Madison Hotel

850 reviews
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Traveller (190)
Room & Suite (184)
Dining (54)
Overview
  • Excellent60%
  • Very good27%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (850)Write a Review
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241 - 245 of 832 reviews
Reviewed 19 December 2015 via mobile

We just checked into the hotel last night and have not been impressed. The person at check seemed miserable and was not friendly at all. We asked about the shuttle advertised and she simply said "no". She also failed to mention any construction. This is...More

Thank Ash927
Response from ScottMcArthurGM, General Manager at The Madison HotelResponded 21 December 2015

We are sorry about your experience. We had to make an emergency roof repair to the ballroom roof and we did our best to keep as many guests as possible from having to view the repair. In addition, we didn't allow the roofers to start...More

Reviewed 16 December 2015

This was our second stay at The Madison and my second review. We loved it then, we loved it now. The beds are THE most comfortable of anywhere that I have ever stayed. The rooms are clean, the staff is awesome. Beautiful memories were made...More

Thank SallyJ_V_12
Response from ScottMcArthurGM, General Manager at The Madison HotelResponded 18 December 2015

It was our pleasure! Welcome home! Thank you for the kind words, we truly appreciate them and look forward to you staying with us again whenever you return to Morris County. Merry Christmas!!! Scott McArthur General Manager

Reviewed 10 December 2015 via mobile

Stayed one day during a business trip. Everyone was nice, beds were comfortable, but the room was slightly dated and needed some maintenance. Hotel restaurant was great. We order apps, drinks and meals and everything was delicious.More

Thank Toi628
Response from ScottMcArthurGM, General Manager at The Madison HotelResponded 16 December 2015

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We truly appreciate it and are thrilled you found the food in the hotel restaurant delicious, the beds comfortable and the staff nice. Hopefully the...More

Reviewed 8 December 2015

A little past it's prime, but still functional. The staff was friendly and efficient and the room was clean, I haven't seen a CRT TV in a long time though and I would suggest ear-plugs, especially for the heater - A/C. View of the brick...More

Thank CDNinCH
Response from ScottMcArthurGM, General Manager at The Madison HotelResponded 16 December 2015

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We were thrilled to read you found the staff friendly and the room clean. I hope you also had the opportunity to enjoy some of...More

Reviewed 3 December 2015

a lovely hotel throughout but just one missing component- their is No breakfast room. A buffet breakfast yes but in the hotel lobby-get down for breakfast early or you will need to wait for a chair if your lucky you will get a chair and...More

Thank vincent m
Response from ScottMcArthurGM, General Manager at The Madison HotelResponded 8 December 2015

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. I do apologize about the breakfast situation you encountered on the day after Thanksgiving it is not normally as chaotic as it was that day....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 152 - US$ 341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Morristown
#1 Romantic Hotel in Morristown
#1 Business Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 152 - US$ 341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Morristown
#1 Romantic Hotel in Morristown
#1 Business Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (190)
Room & Suite (184)
Dining (54)
Pool & Beach (22)
Hotel & Grounds (190)
Bathroom (12)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
jakedeels
Question for the GM Scott McArthur, do you really think your pathetically condescending responses to any/all postings or reviews of bad experiences at the hotel have any chance in bringing business back or even attracting new guests? Although I'm sure you're already chomping at the bit to write one of what you would consider as a one-up, take that sort of response, but for your advice from a person who was seeking a hotel, consider this - Your responses to the negative reviews are what fuel mine and many other guests' decisions on whether to book with you or not. I've not stayed in Morristown before, but I will be in December. I will be booking at another hotel ONLY because of your smart mouth to people who are attempting to offer feedback for improvement for the hotel, not YOUR personal business. The sharp tongued feedback you're posting turns it into some sort of online D measuring where you're very unprofessional and hiding behind other positive instead of trying to become even better by learning from the bad ones. For me, you're either very green in the industry and haven't yet mastered the whole 'learn from it and get better' or you're well too seasoned and no longer care to put the work in to be better. Again, I don't care which one it is because I'm going to stay somewhere else to be certain I dont have to find out. Good luck to your staff and your future. Let's HOPE nobody else thinks like I do and that all of the good reviews continue to outweigh the bad ones. The public shaming of bad experience reviews seems to be working so far.
16 September 2017|
AnswerShow all 5 answers
Response from gregkentucky | Reviewed this property |
I can only go by my experience with the hotel. The hotel staff was extremely accommodating to our needs. We had one group that was there for no more than a couple of hours and a family tragedy occurred and they had to... More
2
Votes
Judy W
22 March 2017|
Answer
Response from ScottDMcArthur | Property representative |
No, we are not. Scott McArthur General Manager
0
Votes
kenatofc
2 March 2017|
AnswerShow all 7 answers
Response from JoeHLexington | Reviewed this property |
Question should be directed to hotel staff. I suggest a phone call.
1
Vote
Room Tips
"we stayed in a corner unit on the fourth floor with two large window exposures. Very bright and airy with..."
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"Some of the rooms were recently renovated, ask in advance"
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"room over looking courtyard"
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"Not really sure - liked every room I have stayed so far"
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