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Cliff Castle Casino Hotel

PricelineUS$ 78*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 78*
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Cliff Castle Casino Hotel
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209 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Scottsdale, Arizona
Reviewed 11 April 2017

I recently stayed at the Cliff Castle Hotel for two reasons. First, I wanted to see if the other reviews were an accurate portrayal of the hotel and staff. The hotel itself is over twenty years old and is showing it's age, but I found the other reviews were accurate but overly critical. My only suggestion is to bring your...

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Helpful?
1Thank DonD133
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to exceeding all of your expectations during a future stay with us.

Phoenix, Arizona
Reviewed 1 April 2017

We love going to Cliff Castle Casino, near Camp Verde, The staff is always friendly. No free alcoholic beverages. Ordered a coffee with Baily and whip cream for $5.00. The casino has several restaurants, including a Steakhouse. Want a great burger or sandwich? Jonny Rocket is the place. It is loaded with nostalgic charm. We always had good food and...

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Helpful?
1Thank Heidi H
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Heidi, We always enjoy hearing about the positive experiences our guests have at our hotel. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Coos Bay, Oregon
Reviewed 1 April 2017

The mini-suites are spacious but the baths are tiny, the tub slippery and there are no bars to hold on to. The shower curtain rods are the arc type but the are inclined to just pop out of their sockets. Just about everything in the room is CHEAP and it is a fairly spendy place to stay. Breakfast requires car...

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Helpful?
Thank Jon B
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Jon, We apologize that your stay was unpleasant. Our goal is to deliver an exceptional experience for each of our guest's and we look forward to exceeding all of your expectations during a future stay with us.

California Desert, California
Reviewed 28 March 2017

Partying went on until 3:19 AM with no help from the motel staff or security who are clueless and could care less. Extremely loud people talking and do not stay in the lower level motel areas as you will here people talking and walking around, slamming doors and slider doors all night long. When I confronted various employees regarding the...

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Helpful?
Thank traveler4awhile2017
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to tell us about your experience and we apologize that your experience did not meet your expectations. We can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Please know that we value you as our guest and appreciate your business. Thank you for...

toronto
Reviewed 24 March 2017

We stayed one night in March 2017 enroute to Phoenix from Monument Valley. It was a last minute decision and we were relieved to find a vacancy. The lady at the front desk could not have been more helpful. Our room was downhill from the casino so we had to take the shuttle back and forth. The room was pretty...

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Helpful?
Thank ralu25
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to exceeding all of your expectations during a future stay with us.

Hudson, Wisconsin
Reviewed 18 March 2017

Hotel staff had told me it was a 25 minute drive to Sedona; it was a minimum of 45 minutes. Unfriendly staff at check in. Website says free continental breakfast which is false. You get half off the buffet at the casino. When I mentioned this to clerk, she said Marketing has been told about it and walked away. No...

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Helpful?
Thank KJMH2013
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay and we value your comments. We would like to extend our sincerest apologies that your stay was less than satisfactory. The hotel staff and management are always looking for ways to improve our guest's overall experience and we look forward to exceeding all of your expectations during...

Phoenix, Arizona
Reviewed 15 March 2017

They have 80 rooms. They would not even let us check in until 4P.M. No exceptions... and we arrived way early.... When I did check in my keys did not work. That was an inconvenience. No Microwaves or Coffee in room. They gave another family the wrong room number so they were trying to get into my room, we called...

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Helpful?
Thank bettylousaavedra
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Cliff Castle Casino Hotel we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the...

Reviewed 15 March 2017 via mobile

We visited Montezuma's castle earlier and this place was on road in and of national monument, so very close by. Hotel was fairly new in upper level which was Casino and restaurants. There is a Kid Quest and a bowling alley for the kids. Kids Quest is great for toddlers up to 12 years old. A buffet, we didn't try...

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Helpful?
Thank Terry P
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Terry, We always enjoy hearing about the positive experiences our guests have at our hotel. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Bismarck, North Dakota
Reviewed 14 March 2017 via mobile

Good news! Building a new hotel right next to the casino. The place is really starting to show its age and being down the hill from the casino is an inconvenience. The king suite was really big and had a nice view. Looking forward to staying in the new hotel.

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Helpful?
Thank nternes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate you taking the time to send us feedback regarding your stay. The hotel staff and management strive to deliver an exceptional experience for each of our guest's and we look forward to welcoming you back during a future stay with us.

Los Lunas, New Mexico
Reviewed 11 March 2017

We've stayed here twice.....it's easy on/off the freeway, and it's fairly inexpensive. The rooms are clean, the linens are clean..the carpet is NOT clean.....the rooms are a bit worn feeling, the beds are a bit saggy. There is marginal cell service and NO wi-fi. The coffee in the lobby of the motel is most inconvenient; it's awkward making my way...

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Helpful?
Thank Denise C
Sean K, Public Relations Manager at Cliff Castle Casino Hotel, responded to this review

Denise, Thank you for taking the time to send us feedback regarding your stay and we value your comments. The hotel staff and management are always looking for ways to improve our guest's overall experience and we look forward to exceeding all of your expectations during a future stay with us.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
HOTEL UNDER CONSTRUCTION – COMING SOON Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Lodge is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 

Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322-8561
Region: United States > Arizona > Camp Verde
Price Range: ₹ 4,995 - ₹ 6,488 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cliff Castle Casino Hotel 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Cliff Castle Casino Hotel staff and other travellers.
7 questions
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Questions? Get answers from Cliff Castle Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wait until the new hotel is completed to enjoy get a room on the higher floors to enjoy a good view . Maybe it is even finished by now.”
HeidiH817, 1 Apr 2017 | Read review
“Rooms on the back side of the motel are quietest but parking is a bit tight, if they are full.”
508JonB, 31 Mar 2017 | Read review
“Stay away from this location if you want to sleep.”
traveler4awhile2017, 28 Mar 2017 | Read review
“ask for first floor, closest to lobby....there's no elevator, and the only coffee is in the lobby”
denisec978, 10 Mar 2017 | Read review
“unless you are able to get a king in the main hotel lobby area the other rooms are around back outside corridors and no elevator”
773orvals, 8 Oct 2016 | Read review
5 of 5
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US$ 78* /night
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Prices are for 1 room, 2 adults
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