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The manager and staff are more than helpful.
The rooms and tenants however, are horrible. You can hear everything from coughing to burping to walking. The bathtubs are dirty along with the kitchen area. The place needs an update.
The first room we stayed in...More
Response from 00esa, Manager at Extended Stay America - Frederick - Westview Dr.Responded 3 weeks ago
Thank you for your feedback. We are sorry for the difficulties you had in your room and for the inconvenience it caused. Your comments have been shared with our Housekeeping team to ensure we are consistent with our service delivery, and we have asked them...More
As an international traveller, I've had the opportunity of staying in many Hotels/Guest houses before, but your services in Extended stay Frederick surpasses others. You guys are very professional, considerate and always willing to assist. The property is so neat, all amenities working properly and...More
Response from 00esa, Manager at Extended Stay America - Frederick - Westview Dr.Responded 1 December 2017
Thank you for the glowing review of your stay at Extended Stay America, and most especially for complimenting our staff. It is important for our guests to have a great experience, and we are delighted you enjoyed your visit with us! We look forward to...More
One day I was having some trouble logging on to the internet and the General Manager assisted me he is awesome...
The front desk staff is courteous and helpful, they give great directions.
I asked for extra towels and they were very pleasant.The hotel is...More
Thank Bajan S
Response from 00esa, Manager at Extended Stay America - Frederick - Westview Dr.Responded 19 August 2018
Bajan, thank you for choosing Extended Stay America. We are delighted to know our attentive associates took a great care of yours and that you had a nice stay here. It was a pleasure having you as our guest, and we look forward to seeing...More
The general manager was very informative and helpful. He made sure everything we needed was available. We were able to check in early with no complaint or hesitation from the general manager. We had great stay at Extended stay here in Fredrick and we will...More
Thank keosha s
Response from 00esa, Manager at Extended Stay America - Frederick - Westview Dr.Responded 15 August 2018
Keosha, thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both...More
I have been staying here three nights a week for the past 6 months on business. I searched the Frederick area for a while and stayed at a few different hotels. This hotel is by far the best for the price. The staff is very...More
Thank Jack C
Response from 00esa, Manager at Extended Stay America - Frederick - Westview Dr.Responded 25 July 2018
Jack, thank you for choosing Extended Stay America. We want your stay with us to feel like home, and we are delighted to know we accomplished it while you were here. Your wonderful feedback will be shared with the entire team. We look forward to...More
Response from Brookeandbrad1228 | Reviewed this property |
Third floor is all smoking, and there is an ash tray at the exists. we brought our dog, form what I understood it was $25 per day. If you are staying 30day it's 150 for the first month, after 30 days, it's $25 a month.